We want to thank all of the people that assisted us in writing this book. If we accidentally miss anyone, we apologize in advance. We want to thank these members of the Microsoft Dynamics CRM product team, Sonoma Partners colleagues, and friends who helped us at one point or another during the book project:
Andrew Bybee
Andrew Becraft
Kim Boeh
Mark Corley
Gerry Doyle
Rich Dickinson
Kate Egan
Neil Erickson
Barry Givens
Kate Harper
Gretchen House
Ned Kandzor
Bill Patterson
Manisha Powar
Phillip Richardson
Ben Ryan
Jim Schumacher
Derik Stenerson
Jay Michelle White
Brad Wilson
Of course, we also want to thank the folks at Microsoft Press who helped champion and support us throughout the book-writing and publishing process, including Juliana Aldous, Sandra Haynes, and Rosemary Caperton.
And we want to thank Jean Trenary for managing the editing and production process and ensuring a successful delivery of the book. We extend our thanks to Joan Preppernau, Kathy Krause, and the rest of the OTSI team who contributed to our book.
Last but not least, we want to thank Sumit Virmani. As the technical editor for the book, Sumit worked around the clock to confirm the technical accuracy of the text. This included reviewing and testing all of our procedures and double-checking our facts.
I want to thank my wife, Gretchen, who supported me during this project. Writing this book required a significant time commitment above and beyond my normal work responsibilities, but Gretchen remained supportive from start to finish. I want also to thank my children for not deleting my completed work as they learned to play games on daddy’s computer! I want to recognize my parents and my wife’s parents who assisted my family with various babysitting stints. Lastly, thanks to all of my coworkers at Sonoma Partners who allowed me the time and understanding to work on this book.