Table of Contents
What Is ZENworks Desktop Management?
What Is ZENworks Server Management?
Policy and Distribution Services
Management and Monitoring Services
What Is ZENworks Asset Management?
What Is ZENworks Handheld Management?
What’s New for ZENworks Server Management 7?
What’s New for ZENworks Handheld Management 7?
What Are the New ZENworks 7 Components?
What Is ZENworks Patch Management?
What Is ZENworks Data Management?
What Is ZENworks Personality Migration?
What Is ZENworks Software Packaging?
What Is ZENworks Instant Messenging?
Chapter 2 Installing ZENworks 7 Suite
Prerequisites to Installing ZENworks Components
ZENworks Personality Migration
Installing eDirectory and IDM 2
Creating an eDirectory Evaluation License Diskette
Running the eDirectory Installation Program
Running the iManager 2.5 Installation and Setup
Verifying the Viability of the Directory Tree
Installing Password Synchronization
Finalizing DirXML Driver Configuration
Verifying that eDirectory, DirXML, and Password Sync Are Working Properly
Installing ZENworks Desktop Management
Installing ZENworks Desktop Management Server
Installing the ZENworks Middle-Tier Server
Installing All ZENworks Features on a Linux Server
Installing and Configuring the Desktop Management Agent
Installing ZENworks Server Management
Installing Policy and Distribution Services
Web-based Management for Policy and Distribution Services
Installation on Linux and Solaris
Installing ZENworks Server Management and Monitoring Services
Installing the ConsoleOne Snap-Ins
Installing ZENworks Patch Management
Installing ZENworks Data Management
Installing on a NetWare Server
Installing Data Management on Windows 2000/2003 Server
Installing iFolder on Windows/IIS/Active Directory
Installing ZENworks Handheld Management
Creating the ZENworks Handheld Management Server’s Windows User Account
Creating the Service Object’s User Account
Creating a MAPI Profile (BlackBerry Device Support Only)
Schema Extension and Product Licensing
Installing the ZENworks Handheld Management Server
Installing the Access Point on Additional Computers
Installing ConsoleOne Snap-Ins on an Existing ConsoleOne Installation
Installing the Handheld Clients
Installing GroupWise Instant Messenger
Installing Asset Inventory Components of ZENworks Asset Management
Installing ZENworks Personality Migration
Installing ZENworks Software Packaging
Chapter 3 Getting ZENworks Desktop Management 7 Working in Your Environment
Register Workstations into eDirectory
Set Up Policies to Take Inventory and Provide Remote Management
Deliver the ZENworks Management Agent to the Workstations
Chapter 4 Getting ZENworks Server Management 7 Working in Your Environment
Start the ZENworks Server Management Console
Chapter 5 Getting Asset Inventory 7 Working In Your Environment
Step One—Install ZENworks Asset Management
Step Two—Discover Devices on the Network
Step Three—View the List of Discovered Devices
Step Four—Remote Client Installation
Chapter 6 Getting ZENworks Handheld Management 7 Working in Your Environment
Complete Handheld Server Configuration for Inventory
Create a Handheld Policy for Import
Deliver the ZENworks Handheld Agent to the Workstations
Open Firewall Ports for Synchronization with the Workstations
Create a Handheld Application Object
Creating and Applying a Handheld Policy
Chapter 7 Getting ZENworks Patch Management Working in Your Environment
Deploying the PatchLink Agent to Managed Workstations
Reviewing Reports of Required Patches
Manually Deploying a Patch to a Workstation
Automatically Deploying Patches
Chapter 8 Getting ZENworks Data Management 7 Working in Your Environment
Start the iFolder Management Console
Configure the iFolder Server User Context
Enable iFolder Services for Users
Chapter 9 Creating Application Packages with New Software Packaging
Creating a Software Package Using the Monitoring Method
Creating a Software Package Using the Snapshot Method
Creating a ZENworks Application Object
Creating a ZENworks Server Distribution Object
Chapter 10 Creating Application Packages Using snAppShot
Complex Installations or Upgrades
Numerous Installations or Upgrades
Verifying Changes Made During an Install or Upgrade
Information Saved by snAppShot
Advanced Features of snAppShot
Prerequisite Drivers and Applications
Guaranteeing Impact on All Workstations
Conflicting Local Applications
Super Express (Command Line) Mode
snAppShot Application Packages Versus .MSI Files
How Do .MSI Files Work with ZENworks Desktop Management?
Chapter 11 Creating and Using Application Objects
Creating the Application Object
Creating an Application Object Using an .AOT/.AXT File
Creating an Application Object Using an .MSI File
Creating a Simple Application Object Without an .AOT, .AXT, or .MSI File
Creating an Application Object Using an Existing Application Object
Creating a Terminal Server Application
Setting Properties for the Application Object
Setting Up the Application Object Identification
Setting Distribution Options for Application Objects
Setting Run Options for Application Objects
Setting Application Object Associations
Setting Application Availability
Setting Common Options for Application Objects
Setting Up Application Fault Tolerance
Setting Up MSI-Specific Options for Application Objects
Setting Up Terminal Server Specific Options for Application Objects
Setting Up Web-specific Options for Application Objects
Chapter 12 Setting Up Application Distribution
Setting Up Application Foldering
Create Application Folder Object and Associate with Application Objects
Create Custom Folders for Application Object
Customize Application Window Configurations Per User or Container
Setting Up User Application Window Options
Setting Up Application Window Options
Setting Up Application Explorer Options
Setting Up Workstation Application Window Options
Setting Up Users to Receive Applications
Associate a User, Group, Workstation, Workstation Groups, or Container Object to Application Objects
Make Application Window/Explorer Available to Users
Automating Application Objects
Manage Application Object Macros
Schedule Application Pre-Install
Schedule Application Availability
Chapter 13 Setting Up Handheld Application Objects
Creating a Handheld Application
Properties of a Handheld Application
General Handheld Application Property Page
Associations Handheld Application Property Page
Files Handheld Application Property Page
Schedule Handheld Application Property Page
Display Handheld Application Property Page
Application Status Handheld Application Property Page
Chapter 14 Setting Up User Policies
Relationship of User Policies to Users
General and Platform-Specific Policy Advantages
Creating a User Policy Package
Windows 2000 Terminal Server Policies
Windows 2003 Terminal Server Policies
Windows Terminal Server Policy
Chapter 15 Setting Up Workstation Policies
Relationship of Workstation Policies to Workstations
Advantages of Platform-Specific Policies
Setting Up a Workstation Package
Computer Extensible Policies Dialog
ZENworks Desktop Management Agent Policy
Chapter 16 Setting Up Handheld Policies
Relationship of Handheld Policies to Handheld Devices
Chapter 17 Setting Up Container Policies
What Is a Container Policy Package?
Setting Up a Container Package
Handheld Application Search Policy
Chapter 18 Creating Service Location Policies
What Is a Service Location Package?
Setting Up a Service Location Package
Policy/Distribution Management Tab
Tiered Electronic Distribution Policy
Chapter 19 Creating Server Policies
Setting Up a Distributed Server Package
Dictionary Update Schedule Page
Describing the Down Procedure Page
Discussing the Ordered Unload Page
Introducing the Broadcast Message Page
About the Targeted Messages Page
Server Remote Management Policy
Defining the Messaging Property Page
Chapter 20 Using ZENworks Workstation Inventory
Understanding Workstation Inventory
Understanding the Inventory Process
Understanding Inventory Database Server Types
Understanding Inventory Server Roles
Setting Up Workstation Inventory
Configuring the Settings for the Inventory Service Object
Optimizing Database Performance
Backing Up the Inventory Database
Exporting the Inventory Data to XML or CSV Format
Using the ZENworks Quick Report to View Inventory Data
View the Workstation Inventory Status Logs
Chapter 21 Using ZENworks Handheld Inventory
Viewing Inventory for a Specific Device
Viewing Software Inventory Across Multiple Devices
Chapter 22 Imaging a Workstation
Windows Workstation Image-Safe Data Agent
Setting Up Workstations for Imaging
Using Preboot Services with Imaging
Placing a Linux Partition on a Workstation
Creating an Image Using a Workstation Object
Creating an Image Using a Linux Partition
Creating an Image Using Bootable Media or PXE
Using the ZENworks Image Explorer Graphical User Interface
Adding and Removing Files and Directories
Adding Registry Settings to an Image
Excluding Files from an Image Variant File Set
Resizing Partitions in an Image
Compressing a Workstation Image
Assigning an Image to a Workstation
Applying Application Objects to an Image
Accessing the Imaging Engine Command Menu
Advanced Restoring Image Commands
Chapter 23 Using ZENworks Software Metering
Using NWAdmin to Install and Administer Licenses
Installing a License Certificate Using NWAdmin
Creating a Metered Certificate Using NWAdmin
Assigning Licenses to Users Using NWAdmin
Assigning a New Owner to a License Certificate Using NWAdmin
Working with Reports in NWAdmin
Installing Locally or on the Network?
Ensuring Users Have Access to NLS
Assigning Users to a License Certificate Object
Creating a License Container and Metered Certificate Object
Adding Additional Licenses (Metered Certificates)
Chapter 24 Integrating ZENworks Desktop Management with ZENworks Server Management Tiered Electronic Distribution
How to Use TED with ZENworks Desktop Management
About the Desktop Application Agent
Using the Desktop Application Distribution Wizard to Create a Distribution
Creating a Distribution Object
Configuring Application Source Options
Configuring Application Source Objects
Configuring Application Destination Options
Viewing the Application Distribution Summary
Configuring the Desktop Application Distribution Object
Chapter 25 Setting Up Tiered Electronic Distribution (TED)
Understanding the General Architecture for TED
Introducing the Components of TED
TED Configuration in Your Network
Examining Capacities and Restrictions
Construction of a Routing Hierarchy
The Distributions Property Page
The Routing Hierarchy Property Page
The Extract Schedule Property Page
The Network Address Property Page
Working with Manual Distribution
Creating a Manual Distribution
About the Desktop Application Agent
Working with the Server Software Package Agent
Working with the Policy Package Agent
The Distributions Property Page
ZENworks Server Management Web-based Management
ZENworks Distributor/Subscriber Commands
Chapter 26 Understanding and Creating Server Software Packages
Understanding Server Software Packages
Creating and Managing .SPK Files in ConsoleOne
Creating a Server Software Package
Creating a New Server Software Package
Working with Package Management
Exploring the Variables Property Page
The Identification Property Page
The Pre-Installation Requirements Property Page
The Pre-Installation Load/Unload Property Page
The Local File Copy Property Page
The Set Commands Property Page
The Registry Settings Property Page
Simplifying the Post-Installation Load/Unload Property Page
Outlining Post-Installation Script Property Page
Compiling the Software Package
Installing a Server Software Package on the Target Server
Sending the Compiled File with TED
Copying the .CPK File Manually
Updating Server Software Packages
Chapter 27 Understanding ZENworks Server Management Services
Understanding ZENworks Server Management Components
Introducing Management Site Services
Using the ZENworks Server Management Console
Navigating the ZENworks Server Management Namespace
Setting ZENworks Server Management Console Options
Planning Your Network Management Services
Defining Management Groups and Needs
Planning Your Network Management Strategy
Discussing General ZENworks Server Management Roles
Chapter 28 Preparing and Using ZENworks Server Management Network Discovery
Understanding Network Discovery
Understanding the Discovery Components
Understanding the Discovery Process
Understanding What Is Discovered
Starting and Stopping Network Discovery
Checking the Status of the Initial Discovery
Changing the Default Configuration
Checking the Results of Network Discovery
Assigning Management Roles to the Atlas
Using the Atlas to Troubleshoot
Using the Database Object Editor
Chapter 29 Using ZENworks Server Management Traffic Analysis
Understanding LAN Traffic Analysis
Understanding LAN Traffic Components
Understanding Communication Between Components
Understanding Agent Functionality
Setting up LAN Traffic Analysis
Selecting the Preferred RMON Agent
Analyzing Traffic on Network Segments
Analyzing Traffic on Nodes Connected to a Segment
Capturing Packets from the Network
Displaying Protocols Used on a Network
Setting Up ZENworks Server Management Traffic Analysis Agents
Setting Up the Traffic Analysis Agents for NetWare
Setting Up the Traffic Analysis Agents for Windows NT/2000/2003
Configuring NT SNMP Parameters
Chapter 30 Using ZENworks Server Management Alarm Management
Understanding Alarm Management Components
The Three Types of Alarm Processors
Managing ZENworks Server Management Alarms
Understanding Alarm Indicators
Using ZENworks Server Management Monitoring Services
Monitoring Services on Target Nodes
Adding Services to the Connectivity Test
Setting Up Monitoring Services on Monitored Nodes
Chapter 31 Using ZENworks Server Management to Manage Servers
Using ZENworks Server Management SNMP Agents
ZENworks Server Management Views
Displaying Server Configuration Information
Using ZENworks Server Management Server Inventory
Understanding Server Inventory Components
Understanding the Scanning Process
Using the ZENworks Quick Report to View Inventory Data
Chapter 32 Making the Most of ZENworks Server Management Reporting
Reading ZENworks Server Management Reports
Understanding Server Inventory Reports
Using Server Management Alarm Reports
Understanding Network Health Reports
Using ZENworks Server Management Reports
Generating Server Inventory Reports
Generating Network Health Reports
Chapter 33 Using ZENworks Server Management Web-based Management
Accessing the ZENworks Web-based Management Role
Monitoring Tiered Distributions
Monitoring Subscriber Distributions
Using the Remote Web Console Tool
Monitoring Policy/Package Agents from the Remote Web Console
Monitoring Tiered Electronic Distribution Agents from the Remote Web Console
Chapter 34 Creating Customized Reports
Installing Novell-Defined Reports
Chapter 35 Troubleshooting ZENworks 7
Troubleshooting Desktop Management
Troubleshooting Distributed Applications
Troubleshoot Application Window and Explorer
Review User Object’s Inheritance Applications
Change Workstation Files in Use
Write Application Administrator Notes
Review Roll-Back Application Distribution
Use Search and Replace Entire Application Object
Use the Search Specific Application Object Property Page
Review Application Termination
Troubleshooting Policy Packages
Review eDirectory Workstation Object
Review Workstation Object Associations
Troubleshooting Policy and Distribution Services
Reviewing Server and Agent Object Associations
Subscriber May Timeout with Patching
Distributor Sends Only to Concurrent Connections
Extraction Fails on Subscriber Because Files Not Found
Troubleshooting Traffic Analysis
Verifying LAN Traffic Agents Are Loaded on Devices
Verifying Settings in the LANZ.NCF File
Verifying Settings in the LANZCON Utility
Troubleshooting Alarm Management
Verifying SNMP Agents Are Loaded on Devices
Verifying Status of Alarm Manager Database
Verifying SNMP Connectivity Between Management Console and SNMP Devices
Troubleshooting Server Management
Verifying Connectivity Between the Management Console and Server
Verifying Remote Management Agent Is Loaded on the Server
Verifying Port Number for RCONSOLEJ
Troubleshooting Server Inventory
Troubleshooting NetWare Errors
NetWare Server File System Errors
Troubleshooting eDirectory Errors
Appendix A Registry Keys for ZENworks Desktop Management
Appendix B Additional ZENworks Resources
Novell Support and Online Documentation
Novell Advanced Technical Training