Novell has set up a website that you can get to through the Internet that is the product home for ZENworks. This website is www.novell.com/products/zenworks. From this website, you can find Novell’s online documentation and announcements for updates to the product.

Additionally, from this page you can follow the links to support.novell.com/products where you can find any patches and fixes that may be released for the product. ZENworks products are found under the NetWare and the Management Products categories.

Many more uses of ZENworks exist than can ever be described in a book like this. Many customers use ZENworks every day and get very creative in their use of the system.

Novell has set up a location on the Internet where customers can go to ask their questions of the actual ZENworks engineers and see what solutions other customers have come up with for ZENworks.

The website for ZENworks Cool Solutions is http://www.novell.com/coolsolutions/zenworks.

This site changes often and features articles from real customers or insiders on how to make ZENworks hum in your network. The site also includes a list of frequently asked questions and their answers and articles from other deployment specialists in the trenches. You can often find a white paper at the Cool Solutions site that will have the information you need for your issues.

From time to time this site also posts software that is not supported by Novell but provided by some internal Novell engineers, Novell consultants, or customers. These tools can help you in your ZENworks deployment and management.

One time on the ZENworks Cool Solutions site, the webmaster had a group of ZENworks engineers present a live, ask-the-experts session. Customers from the Internet were able to ask their questions and get real-time answers for their issues. You might even see some job postings for companies looking for ZEN masters to come and implement ZENworks in their environments.

Novell Advanced Technical Training services provide many excellent ZENworks courses for beginners to advanced ZENworks administrators. Novell Advanced Technical Training offers its courses either online or with a Novell instructor. Whether you receive additional ZENworks training via the Internet or with a Novell instructor, you will come away knowing more about how to make ZENworks really work for you in your environment and how to get the most benefit out of the product.

Check out the website to find out more about the classes offered at www.novell.com/training/pep/att/def.html.

Novell Consulting Services has many good engineers who are familiar with ZENworks and how it can help Novell customers in their environments. They can assist you, beyond support, in getting ZENworks to do exactly what you want for your network. Novell Consulting Services can help you with field consulting and with any custom developments you may need, tailoring ZENworks to your organization’s needs.

Novell has one of the best trained and most responsive technical support services departments in the industry. Novell’s technical support engineers help customers resolve installation, configuration, incompatibility, and software issues. They track those issues and create technical information documents (TIDs) that break down the symptoms and resolution to the problem. Those TIDs are available from the Novell Technical Support Knowledgebase at the following address:

http://support.novell.com/search/kb_index.jsp

You can also access the Novell Support forums to view and post messages about questions that you have. These messages can be responded to by other users and are also responded to by Novell’s support engineers. The Novell Support forums are available from the following web address:

http://support.novell.com/forums/