545Appendix V
52. QFD block diagram
(5)
Customer
requirements
(1)
)6()3(
1. Customer requirements (focus on functionality). 2. Engineering requirements (based on
customer's functionality). 3. Weighted relationship of customer functionalities. 4. Realistic target
goals. 5. Relationship of engineering requirements. 6. Competitive cost relationship. 7. Engineering
competitive evaluation. 8. Te chnical priority.
Design
requirements
(2)
Technical
importance
(8)
Objective target values (4)
Engineering competitive assessment (7)
546 Appendix V
53. Function identication worksheet
Workshop dates:Team members:
Project:
Listing of functions performed
Active verb Measurable noun
547Appendix V
54. Function diagram
Company:
Why?
How?
Project:
Black Belt(s):
Date:
548 Appendix V
55. Alternative action plan
Objective:Title:
W
Prepared by:Number:
C
Date:
R
A
D
N
LKJIHGFEDCBANumber
Characteristic of step taken
Legend
I
Initiate action an
d
monitor performance
Resources required
or anticipated
obstacles
Start Stop
Dates
Steps to be taken
Perform work
Consultation re
quired
Review/comment/
summarize/
recommend
Approve action or
make decision
Make final decision if
“A’s” do not agree
Must be notified of
decision
549Appendix V
56. Competitive evaluation
123
Competitors
Product/market:
Please rank each company: 10 is best, 1 is worst
Key reasons to buy Weight Company
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