Author index

Page numbers in bold refer to reference lists at the end of chapters.

Abernathy, W.M., 478, 489

Ackerman, M.S., 549, 551

Ackoff, R.L., 38, 56, 61, 498, 520

Akerlof, G.A., 372

Alavi, M., 504, 505, 520

Allen, C.D., 131, 142

Amidon, D., 505, 524

Andersen, A., 207

Andersen Consulting, 233

Anderson, R.E., 141, 142

Andrews, K.R., 64, 85

Ang, J.S.K., 85

Ansoff, H.I., 64, 85, 430, 454

Anthes, G.H., 372

Anthony, R.N., 64, 85

Applegate, L., 300, 303, 503, 520

Argote, L., 528, 530, 546, 548, 551, 552

Argyris, C., 126, 142, 442, 454, 547, 551

Ash, N., 24, 26

Athos, A.G., 42, 62

Attewell, P., 527, 546, 551

Avison, D., 28, 30

Badri, M.A., 173, 177

Baets, W.R.J., 1, 2, 266, 303, 424, 425

Bair, J.H., 464, 473, 484, 493

Baker, F.T., 9, 21

Baker, M.R., 494

Bakos, J., 348, 372

Bakos, Y., 592, 606

Baldwin, L.P., 421

Baliga, B.R., 109

Ball, L., 152, 153, 177

Ballantine, J., 593, 606

Bancroft, N.H., 129, 142

Barclay, D.W., 303, 343

Barley, S.R., 534, 551, 553

Barney, J.B., 264

Baroudi, J., 69, 86

Barrett, S., 102

Barrett, W., 550, 551

Barsade, S.G., 514, 515, 520

Bartlett, C.A., 92, 99, 109, 444, 454

Basche, J., 109

Bashein, B.J., 122, 132, 142

Bassellier, G., 305

Beard, D.W., 315, 342

Beardsley, S., 455

Beath, C.M., 120, 130, 133, 136, 142, 232, 306

Beckman, S., 548, 551

Beers, M., 585

Begun, J.W., 492

Benbasat, I., xi, xiv, 28, 30, 35, 38, 61, 267, 268, 273, 305, 472, 489, 502, 524

Benjamin, R.I., 2, 111, 113, 136, 142, 144, 263, 348, 374, 498, 523

Bennis, W., 579, 585

Benson, R.J., 86, 258

Berger, P., 268, 303, 527, 528, 531, 551

Bergeron, F., 316, 342

Bertalanfy, L. von, 430, 454

Bettis, R.A., 432, 454

Bhabuta, L., 33, 38, 41, 61

Bjorn-Andersen, N., 127, 143

Blalock, H.M., Jr., 485, 489

Blau, P.M., 473, 489

Bleeke, J., 433, 455

Block, P., 123, 133, 142

Bloor, D., 527, 532, 551

Blumenthal, S.C., 72, 85

Boddy, D., 131, 136, 137, 142

Bonoma, T.V., 420

Borys, B., 488, 489

Bourdieu, P., 531, 551

Bourgeois, L.J., III, 473, 489

Bowers, J.L., 200, 207

Bowman, B., 199, 200, 207

Boynton, A.C., 182, 204, 207, 267, 270, 272, 303, 346

Bradley, S.P., 454

Brancheau, J.C., 152, 153, 154, 177, 178, 179, 206, 207, 209, 266, 303, 305

Brebach, G., 440, 456

British Computer Society, 44, 61

Broadbent, M., 267, 303, 315, 342

Brooks, F.R., Jr., 8, 21

Brown, C.V., 312, 315, 316, 341, 343, 505, 522

Brown, J.S., 504, 506, 520, 530, 551

Brown, R., 272, 303

Brown, S.L., 315, 343

Brynjolfsson, E., 348, 372, 591, 592, 593, 606

Buchanan, D., 131, 136, 137, 142

Buckingham, R.A., 29, 30

Bullen, C.V., 206, 208

Burack, E.H., 451, 454, 510, 520

Burgelman, R.A., 443, 454, 466, 489

Burky, L.B., 271, 305

Burn, J., 152, 159, 177

Burns, T., 315, 343, 436, 454

Buss, M., 109

Buteau, C., 342

Butler, B., 374

Butler Cox Foundation, 241, 249, 257, 440, 455

Cafasso, R., 23, 26

Camillus, J.C., 315, 343

Carey, D., 152, 178

Carley, K., 546, 548, 551

Carlson, E.D., 13, 22, 501, 524

Carlson, W.M., 233

Carlsson, S., 518, 520

Carlyle, R.E., 109

Carrico, S.R., 110

Carter, E.E., 483, 490

Carter, N.M., 473, 490, 500, 520

Case, D., 469, 493

Cash, J.I., 1, 2, 38, 40, 61, 262, 263

Castells, M., 424, 425

Chabrow, E., 560, 585

Champy, J., 373, 592, 606

Chan, Y.E., 65, 85, 266, 267, 270, 303, 305, 312, 313, 315, 340, 343

Chandler, A.D., 109, 430, 455, 488, 490

Charan, R., 437, 455

Chase, R.B., 557, 585

Chatman, J.A., 511, 513, 514, 515, 520

Chen, H., 179

Cheney, P., 374

Chepaitis, E.V., 165, 169, 178

Cheung, H.K., 177

Child, J., 463, 473, 476, 490, 585

Cialdini, R.B., 533, 551

Ciborra, C.U., xiv, 28, 30

Clark, K.B., 271, 303, 455

Clark, S.L., 413, 420

Clark, T., 374

Clarke, R., 372

Clemons, E.K., 232, 262, 263, 348, 372–3

Coase, R.H., 371, 373

Codd, E.F., 10–11, 21

Cohen, K.J., 373

Cohen, M.D., 474, 490

Cohen, W.M., 272, 303

Coleman, H.J., Jr., 344, 458

Coleman, T., 249, 257

Collins, H.M., 530, 551

Collins, R., 533, 551

Colvin, J.G., 458

Compeau, D., 120, 142

Connolly, T., 132, 143

Conrath, D.W., 82, 85

Constantine, L.L., 498, 524

Cooprider, J.G., 266, 268, 269, 270, 271, 272, 305, 306

Copeland, D.G., 262, 263, 303, 343

Cortese, A., 503, 520

Courtney, J., 498, 520

Cox, J.F., 413, 420

Craig, J.F., 306

Crane, D.B., 109

Crawford, A.B., Jr., 484, 490

Cron, W., 593, 606

Crosdell, D., 520

CSC Index, 152, 153, 178

Culnan, M.J., 461, 464, 465, 468, 470, 483, 488, 490

Cummings, T.G., 29, 30, 115, 125, 141, 142

Currie, W.I., 30, 590, 606, 608

Cuyvers, L., 233

Daft, R.L., 461, 467, 469, 490, 494, 519, 521, 530, 551

Dane, F.C., 420

Danziger, J.N., 200, 208

Darr, E.D., 548, 552

Das, S.R., 266, 304, 343

Davenport, T.H., 29, 30, 133, 136, 142, 373, 440, 455, 505, 521, 579, 580, 585

Davidson, E.J., 129, 143

Davis, G.B., 179, 207, 233, 266, 304

Dawson, P., 473, 490, 500, 521

de Geus, A.P., 200, 208, 443, 455

Dean, J.W., 133, 143, 436, 455

Deans, P.C., 152, 178

Dekeleva, S., 173, 178

Delery, J.D., 312, 343

Delone, W.H., 509, 521

DeLong, D., 498, 523

Denison, D., 511, 521

Deppe, S.M., 579, 580, 586

Dess, G.G., 315, 342

Devadas, R., 528, 530, 548, 552

Dexter, A., 30, 61, 173, 178

Dickson, G.W., 152, 153, 178, 206, 208

Doty, H., 312, 343

Dougherty, D., 266, 272, 304

Doz, Y.L., 109, 111, 455

Drazin, R., 312, 345

Droge, C., 473, 492

Drucker, P.F., 435, 436, 455, 477, 490

Drury, D., 30, 61

Duguid, P., 504, 506, 520, 530, 551

Dumaine, B., 440, 455

Duncan, R.B., 470, 474, 490–1

Dutton, W., 473, 491

Earl, M.J., xi, xiv, 28, 30, 33, 35, 36–8, 40, 41, 61, 62, 66, 70, 71, 72, 83, 85, 122, 143, 147, 149, 182, 199, 207, 208, 245–6, 257, 269, 304, 305, 344, 447, 455

Earley, P.C., 515, 521

Eccles, R., 109, 142

Edwards, B., 40, 52, 61, 72, 85, 264

Ein-Dor, P., 169, 175, 178, 315, 343

Eisenhardt, K.M., 315, 321, 343

El Sawy, O.A., 579, 585

Elam, J.J., 424, 426, 502, 520, 523

Elderidge, N., 313, 343

Elliott, D., 502, 521

Elliott, S., 263, 264

Emerson, H., 429, 455

Engardio, P., 595, 606

Engelhoff, W., 109

Epple, D., 528, 530, 548, 551, 552

Ernst and Young, 241, 257

Ernst, D., 433, 455

Evans, B., 556, 586

Ezingeard, J.-N., 420, 421

Fagundes, J., 178

Falbe, C.M., 489

Farbey, B., 149, 246, 257, 421, 589, 590, 606

Farrell, C., 111

Farwell, D., 125, 136, 143, 145

Fayol, H., 474, 491

Feeny, D.F., 30, 31, 61, 62, 72, 85, 122, 143, 262, 263–4, 269, 304, 344, 607

Feldman, M., 463, 471, 491

Fiedler, K., 312, 340, 343, 424, 425

Fieldler, J., 421

Fiol, M.C., 528, 546, 552

Fitzgerald, E.P., 66, 73, 85

Fitzgerald, G., 28, 30, 603, 608

Fjeldstad, O., 111

Flores, F., 531, 553

Flynn, D.M., 469, 473, 491, 500, 521

Foster, L.W., 469, 473, 491, 500, 521

Franz, C., 501, 521

Frenke, K.A., 110

Friedman, A.L., 118, 120, 124, 143

Friend, D., 502, 521

Friesen, B., 442, 443, 457

Fuerst, W.L., 264

Fujimoto, T., 271, 303

Fulk, J., 461, 465, 470, 473, 491, 494

Galbraith, J.R., 275, 304

Gallant, A.R., 494

Galliers, R.D., xi, xiv, 1, 2, 5, 21, 28, 30, 33, 36, 43, 48, 53, 57, 60, 61–2, 63, 66, 85, 148, 149, 173, 178, 185, 207, 208, 266, 276, 304, 313, 343, 421, 424, 425, 446, 447, 453, 455, 500, 524

Gallupe, B.R., 145

Garvin, D., 442, 455, 557, 585

Gash, D.C., 120, 144

Geertz, C., 531, 552

Gersick, C.J.G., 312, 318, 337, 339, 343

Gerwin, D., 466, 483, 491

Ghoshal, S., 99, 109, 110, 444, 454

Gibbons, M., 424, 425

Gibson, C.F., 461, 463, 491

Gibson, D., 33, 34, 62

Gibson, R., 28, 30

Gillin, P., 592, 594, 606

Gilmore, T., 452, 456

Ginzberg, M.J., 519, 524

Glaser, B.G., 207, 208

Gluck, F.W., 38, 62

Goes, J.B., 475, 492

Goldman, A.I., 532, 552

Goldstein, R., 30, 61

Goodhue, D.L., 110, 200, 207, 208

Goodman, S.E., 165, 178, 179

Goslar, M.D., 178

Gotterbarn, D., 142

Gould, S., 313, 343

Graeser, V., 149

Grant, R.M., 504, 505, 521

Greenwood, R., 318, 344

Greiner, L.E., 28, 30, 38, 62

Gresov, C., 316–18, 338, 339, 344

Grieve, R.J., 421

Griffin, J., 436, 455

Griffiths, C., 242, 257, 589, 608

Griffiths, P., 28, 31, 63, 87, 147, 149, 458

Grindley, K., 149, 240, 257

Groppa, R., 484, 492

Grosch, H.R.J., 6, 21

Grover, V., 149, 343, 425

Gruber, W.H., 181, 188, 210

Gudykunst, W.B., 514, 515, 521–2

Gunton, T., 28, 30

Gurbaxani, V., 348, 373

Gurvitch, G., 527, 528, 552

Hackathorn, R.D., 200, 208

Hacking, I., 532, 533, 552

Haeckel, S., 555, 586

Hakim, C., 421

Hall, E.T., 515, 522

Hamel, G., 302, 305, 433, 454, 455

Hamilton, S., 33, 62

Hammer, M., 134, 143, 373, 440, 455, 592, 606

Hansen, J.V., 110

Hanssen-Bauer, J., 506, 522

Hardaker, M., 149

Harrigan, K.R., 110

Harris, M., 531, 552

Harris, R., 152, 153, 177

Harris, S., 410, 421

Harrison, D.A., 421

Hartog, C., 153, 206, 208

Hassan, S.Z., 178

Haveman, H.A., 338, 344

Hayes, C., 373

Hayes, R.H., 442, 443, 450, 455

Headland, T.N., 531, 552

Heald, K., 421

Hedberg, B., 442, 455, 546, 549, 552

Heidegger, M., 550, 552

Henderson, B.D., 430, 456

Henderson, J.C., 65, 66–7, 71, 73, 84, 85, 143, 182, 200, 207, 208, 266, 276, 304, 306, 312, 314, 344

Hendricks, J.A., 149

Henke, J.W., 456

Henkoff, R., 452, 456, 555, 557, 586

Herbert, M., 178, 206, 208

Hess, C.M., 348, 373

Heygate, R., 440, 456

Heyman, S., 521

Hides, M.T., 421

Higgins, C., 502, 524

Hill, N.C., 110

Hiltz, S.R., 468, 472, 477, 482, 491, 492

Hinings, C.R., 318, 344

Hirschheim, R.A., 28, 30, 33, 38–41, 52, 62, 122, 143, 313, 344, 498, 523, 590, 603, 605, 607

Hirschhorn, L., 452, 456

Hitt, L., 591, 592, 606

Hochstrasser, B., 242, 257

Hodgson, G.M., 371, 373

Hofer, C.W., 463, 491

Hoffer, J.A., 156, 179

Hofstede, G., 510, 512, 514, 515, 522

Hogue, J.T., 501, 522

Holland, C., 1, 2, 263, 264

Holland Systems Corporation, 233

Holub, A., 503, 522

Holzner, B., 526, 527, 528, 532, 534, 552

Hopstaken, B.A.A., 70, 85

Horovitz, J., 266, 304

Hosoda, M., 233

Houdeshel, G., 498, 522

Huber, G., 110, 470, 473, 477, 478, 488, 491, 502, 504, 519, 522, 527, 530, 539, 552

Huberman, A.M., 281, 305

Huff, F.P., 179

Huff, S.L., 65, 85, 303, 343

Huse, E.F., 29, 30, 115, 125, 141, 142

Hyde, A., 421

Iacono, C.S., 136, 143

IBM Corporation, 209, 233

Igbaria, M., 162, 178

Inmon, W.H., 200, 209

Iramon, W.H., 110

Irani, Z., 420, 421

Islei, G., 31

Ives, B., 33, 62, 232, 262, 263–4, 306, 312, 341, 344, 374, 498, 522

Jackson, B.B., 461, 463, 491

Jacobs, G.C., 303, 346

Jaeger, A.M., 109

Jager, P. de, 592, 606

Jaikumar, R., 450, 455

Jamieson, M., 249, 257

Jang, S.Y., 269, 276, 304

Janson, M.A., 178

Janssens, G.K., 233

Janz, B., 153, 178, 303

Jarvenpaa, S.L., 312, 341, 344, 374, 585

Jehn, K., 511, 513, 520

Jelinek, M., 315, 344, 345

Jemison, D., 488, 489

Jenkins, M., 372

Jewell, L.N., 470, 491

Jick, T.D., 30, 143, 421

Johansen, R., 461, 468, 469, 472, 479, 491

Johnson, D.G., 142

Johnson, G., 72, 85, 449, 456, 510, 522

Johnson, R., 433, 456

Johnston, H.R., 110

Johnston, K.D., 306

Johnston, R., 373

Jonsson, S., 442, 455

Junnarkar, B., 505, 522

Kador, J., 502, 503, 522

Kahneman, D., 478, 492

Kalakota, R., 582, 586

Kambil, A., 373

Kanter, R.M., 29, 30, 115, 130, 143

Kaplan, R.B., 440, 456, 599, 607

Kaplan, R.S., 412, 421

Karawan, K.R., 178

Karimi, J., 110, 200, 204, 208, 209

Kasper, G., 374

Katz, M.L., 374

Katzenbach, J.R., 435, 456

Kaufman, S.P., 62

Kavan, B., 586

Kearney, A.T., 240, 257

Kearns, G.S., 266, 304

Keen, P.G.W., 13, 21, 110, 133, 143, 501, 522, 590, 599, 607

Keil, M., 114, 120, 128, 135, 143, 302, 304

Keisler, S., 464, 468, 469, 484, 494

Kelley, G., 466, 492

Kelly, K., 421

Kemerer, C.F., 348, 373

Kerlinger, F.N., 485, 492

Kerner, D.V., 233

Kerr, E.B., 472, 492

Khalifa, G., 421

Kidd, J.S., 478, 492

King, J., 28, 30, 35, 62, 110

King, W., 65, 67, 71, 73, 82, 85, 86, 110, 185, 199, 203, 206, 207, 209, 232, 233, 266, 304, 313, 316, 344, 345, 498, 522

Kirkbride, L., 579, 580, 586

Kirs, P., 312, 313, 341, 345

Kirsch, L.J., 208

Kiudorf, E., 178

Klatzky, S.R., 500, 522

Kleijne, D., 86

Klein, H.K., 268, 304

Knight, K., 110

Knorr-Cetina, K.D., 532, 552

Knutson, T.J., 470, 492

Kochan, T.A., 424, 425, 442, 456

Koeblitz, R., 521

Kokuryo, J., 111, 374

Konsynski, B.R., 38, 40, 61, 109, 110, 111, 262, 263, 276, 305, 472, 489

Kotler, P., 439, 456

Kottermann, J.E., 276, 305

Kowitz, A.C., 470, 492

Kozar, K.A., 502, 523

Krachenberg, A.R., 436, 456

Kraemer, K., 28, 30, 35, 62, 266, 306

Kranendonk, A., 70, 85

Kugel, R., 455

Kumar, K., 602, 607

Kuramoto, L., 143

Kurland, M.A., 493

Kwon, T.H., 28, 30

La Rovere, R.L., 164, 178

Laast-Laas, J., 178

Lacity, M.C., 28, 30, 31, 122, 143, 590, 603, 605, 607

Land, F.F., 17, 21, 30, 48, 62, 257, 421, 606

Lane, D.C., 72, 85

Langford, H., 48, 62

Lant, T.K., 546, 547, 548, 552

LaPlante, A., 23, 26

Latour, B., 527, 531, 532, 533–4, 540, 546, 552

Laudon, J.P., 74, 86, 499, 500, 501, 522

Laudon, K.C., 74, 86, 499, 500, 501, 522

Lave, J., 532, 552

Lawrence, P.R., 123, 143, 373, 430, 433, 456

Le Blanc, L.A., 502, 523

Learmonth, G., 232, 262, 264

Leben, J., 111

Lederer, A.L., 66, 86, 182, 185, 187, 188, 199, 204, 207, 209, 232, 266, 271, 304, 305, 315, 343, 344

Lee, D., 143, 145

Lee, H.G., 374

Lee, R.M., 471, 492

Leidner, D.E., 424, 426, 498, 502, 503, 504, 505, 520, 523

Leitheiser, R.L., 178, 208

Lele, M., 557, 586

Lengel, R.H., 461, 490, 494, 519, 521

Lester, S., 149, 246, 249, 255, 258, 589, 590, 593, 600, 608

Levinson, E., 113, 142

Levinthal, D.A., 272, 303

Levitt, B., 527, 546, 552

Lincoln, T., 149

Lind, M.R., 271, 305

Linda, K.S., 521

Lindsey, D., 374

Lingaraj, B.P., 480, 493

Linstone, A., 443, 457

Littlejohn, S.W., 305

Lockett, M., 30, 62, 344

Lorenz, A., 439, 456

Lorsch, J., 430, 456

Love, P.E.D., 421

Loveman, G., 591, 592, 607

Lu, M., 111

Lucas, H.C., 272, 305, 463, 493

Luckmann, T., 268, 303, 527, 528, 531, 551

Luftman, J.N., 271, 305

Luke, R.D., 488, 492

Lyles, M.A., 528, 546, 552

Lyons, T.F., 436, 456

Lyytinen, K., 498, 523

Ma, L., 177

McAllister, D.W., 489

McClelland, D., 429, 456

McCosh, A., 492

McDaniel, R., 473, 488, 491, 502, 519, 522

Macdonald, K.H., 446, 456

McFadden, F.R., 156, 179

McFarlan, F.W., 38, 62, 70, 86, 111, 232, 233, 242, 257, 262, 264

McHenry, W.K., 165, 178

Machlup, F., 529, 552

McKeen, J.D., 145

McKenney, J.L., 62, 242, 257, 262, 263

McKinley, W., 489

McLaughlin, I., 473, 490, 500, 521

McLean, E.R., 26, 232, 509, 521

McLuhan, M., 151, 179

McNurlin, B.C., 465, 494

McWhinney, W., 119, 144

Magill, S.L., 312, 315, 316, 341, 343

Mahajan, V., 586

Maher, P.M., 494

Maier, S.F., 373

Majchrzak, A., 114, 143

Malone, T.W., 1, 2, 111, 348, 374

Mann, H., 153

Manning, P.K., 529, 530, 553

Mantz, E.A., 81–2, 86

March, J., 463, 471, 490, 491, 527, 530, 546, 548, 552, 553, 584, 586

Markus, M.L., 114, 120, 122, 123, 127, 128, 132, 135, 142, 143–4, 461, 464, 465, 468, 470, 487, 488, 490, 492, 498, 523

Marshall, P.H., 5, 21

Martin, J., 111, 233, 534, 553

Martin, M., 23, 26

Marx, J., 526, 527, 528, 532, 534, 552

Maslow, A.H., 429, 456

Mason, D., 241, 258, 608

Mason, R.O., 443, 456

Massimb, M.N., 374

Mata, F.J., 262, 264

Matsumoto, Y., 521

Mattay, S., 85

Mayo, E., 429, 456

Mead, T., 111

Meilhaud, J., 524

Mendelow, A.L., 188, 199, 207, 209, 232, 344

Merali, Y., 178, 304

Meyer, A.D., 344, 475, 492

Mezias, S.J., 546, 547, 548, 552

Migliarese, P., 492

Miles, M.B., 281, 305

Miles, R.E., 111, 305, 315, 336, 339, 341, 344, 431, 437, 457, 458, 488, 492

Millar, V.E., 207, 209, 244, 258, 262, 264

Miller, D., 312, 318, 344, 430–1, 457, 473, 492

Miller, P., 149

Mintzberg, H., 64, 72, 86, 187, 200, 204, 209, 267, 305, 430, 431, 442, 457, 469, 471, 478, 482, 484, 492

Mische, M., 579, 585

Mishra, A., 511, 521

Mitchell, P., 502, 503, 523

Mitchell, T.R., 489

Mitroff, I.I., 443, 456, 457

Molloy, S., 424, 426, 502, 523

Money, A., 421

Mookerjee, A.S., 111

Moore, W.L., 466, 493

Moskowitz, R., 232, 233

Mowshowitz, A., 498, 523

Moynihan, T., 181, 200, 209

Mulkay, M.J., 533, 553

Muller, N.J., 581, 586

Mumford, E., 129, 144

Murdock, L., 440, 456

Myers, M.D., 268, 304

Nadler, D., 312, 344, 488, 492

Nakomoto, M., 433, 457

Nance, W.D., 120, 144

Nechis, M., 178, 208

Nelson, K.E., 374

Nelson, K.M., 266, 268, 269, 270, 271, 272, 305

Neo, B.S., 374

Neuijen, B., 522

Newman, M., 314, 344

Newman, V., 505, 523

Newman, W.H., 345

Niederman, F., 152, 153, 154, 179, 206, 209, 266, 305

Nievelt, M. van, 592, 594, 602, 607

Nisbett, R., 478, 492

Nishida, T., 521

Nolan, D., 28, 30

Nolan, R., 28, 30, 33, 34–5, 62, 163, 175, 179, 313, 344

Nonaka, I., 504–5, 506, 519, 523, 546, 553, 579, 580, 586

Noria, N., 110

Norris, G., 597, 599, 602, 607

Norton, D., 599, 607

Numagami, T., 300, 305

Nyce, H.E., 484, 492

O'Callaghan, R., 111

Ohayv, D.D., 522

Ohmae, K., 29, 31, 433, 457

O'Leary, D.E., 479, 493

O'Leary, T., 149

Olfman, L., 142

Oliver, I., 48, 62

Olsen, J.P., 490, 530, 546, 553

Olson, M.H., 266, 304, 463, 493, 498, 522

Ong, D., 257

O'Reilly, C.A., 318, 337, 345, 483, 493

Orgad, M., 178

Orlikowsky, W., 69, 86, 118, 120, 144, 313, 321, 345, 424, 426

Osborn, C.S., 503, 520

Ostrof, F., 438, 457

Oz, E., 141, 144

PA Consulting Group, 246, 258

Palme, J., 469, 493

Palvia, P., 152, 159, 165, 170, 173, 174, 179

Palvia, S., 152, 165, 170, 179

Papert, S., 532, 553

Paradice, D., 520

Parker, M., 65, 66, 71, 73, 84, 86, 251, 253, 258

Parsons, G.L., 232

Partridge, B., 473, 490

Pascale, R.T., 42, 62

Patterson, M., 514, 523

Pattison, E.M., 30

Payn, R., 523

Pentland, B.T., 529, 544, 546, 553

Peppard, J.W., 451, 457

Peppers, D., 586

Perrolle, J., 142

Peters, G., 244–5, 258, 600, 601, 607

Peters, T., 431, 444, 457

Pettigrew, A.M., 69, 86

Pfeffer, J., 463, 466, 493

Phelps, B.D., 374

Pike, K.L., 531, 552

Pine, J., III, 584, 586

Pitt, L., 556, 586

Pointer, D.D., 492

Pool, I. de Sola, 493

Poole, M.S., 313, 321, 346

Porra, J., 314, 345

Porter, M.E., 65, 86, 90, 92, 111, 207, 209, 233, 244, 258, 262, 264, 430, 433, 457, 467, 493

Powell, W., 111

Power, J.G., 491

Poynter, T.A., 439, 457

Prahalad, C.K., 109, 111, 302, 305, 455

Premkumar, G., 70, 73, 82, 86, 232

Price Waterhouse, 246, 258, 595, 607

Prusak, L., 142

Pyburn, P., 62, 498, 523

Quillard, J.A., 110, 208

Quinn, J.B., 199, 200, 204, 209, 584, 586

Quinn Mills, D., 442, 443, 457

Quinn, R.E., 511, 523

Race, P., 420

Rackoff, N., 233, 313, 316, 345

Raghunathan, T.S., 185, 203, 207, 209

Raisinghani, D., 492

Rao, H.R., 479–80, 493

Rao, K.V., 152, 159, 179

Rathnam, S., 580, 586

Rauch-Hindin, W.B., 480, 493

Raymond, L., 342

Rayport, J.F., 263, 264

Reddi, S.P., 348, 372

Reich, B.H., xi, xiv, 267, 268, 273, 301, 305

Reich, R.B., 435, 457

Reitz, H.J., 470, 491

Remenyi, D., 405, 421

Reponen, T., 30

Rice, R.E., 461, 463, 464, 468, 469, 473, 484, 488, 493, 495

Ricks, D.A., 178

Roach, S., 591, 592, 607

Robey, D., 120, 123, 144, 314, 344, 424, 426, 463, 487, 492, 493, 501, 521, 523

Roche, E.M., 165, 179

Rockart, J.F., 72, 86, 110, 132, 136, 144, 149, 206, 208, 269, 271, 272, 305, 436, 457, 498, 523

Rodgers, L., 266, 305

Rodriguez, J., 498, 522

Rogers, E.M., 29, 31, 115, 122, 130, 133, 144, 270, 305

Rogers, M., 586

Rohrbaugh, J., 511, 523

Romanelli, E., 345, 546, 553

Romero, V., 111

Rooney, P., 503, 523

Rorty, R., 550, 553

Ross, J., 305

Ross, L., 478, 492

Roth, N.L., 122, 144

Row, M.C., 262, 263, 348, 372–3

Rubenstein, A.H., 494

Ruchinskas, J., 469, 494

Ruohonen, M., 72, 86

Ryan, S.D., 421

Rymer, J., 22, 26

Saaksjarvi, M., 72, 83, 86

Sabatier, P., 463, 466, 471, 493

Sabherwal, R., 312, 313, 316, 341, 345

Saintoyant, P.Y., 524

Sambamurthy, V., 266, 306, 313, 345

Sammon, W.L., 467, 493

Sampler, J., 583, 586

Sanders, G., 522

Sarhan, M.E., 374

Sarkar, M.B., 374

Sastry, M.A., 339, 345

Sata, R., 505, 523

Sauer, C., 28, 31

Sauvant, K., 111

Savage, C., 584, 586

Savola, R., 556, 586

Saxena, K.B.C., 177

Schein, E., 510, 523–4, 534, 553

Schmitz, J., 491

Scholes, K., 72, 85

Schon, D.A., 547, 551

Schoonhoven, C.B., 312, 315, 344, 345

Schutz, A., 527, 528, 553

Schwartz, R.A., 373

Schwarz, R.M., 29, 31, 115, 125, 126, 127, 144

Schwenk, C.R., 71, 86, 424, 426, 443, 457, 502, 523

Scott Morton, M.S., 13, 21, 73, 86, 241, 258, 424, 426, 440, 452, 453, 458, 501, 522

Scott, W.G., 429, 458

Segars, A.H., 149

Segev, E., 178, 315, 343, 345

Sein, M., 142

Selig, G.J.A., 111

Semler, R., 130, 131, 144

Senge, P.M., 302, 306, 442, 443, 458

Senn, J.A., 272, 306

Serafeimidis, V., 422

Sethi, V., 66, 86, 182, 185, 187, 204, 207, 209, 232

Shapiro, C., 374

Shaughnessy, J.J., 422

Sherman, S., 131, 144

Sherwood-Smith, M., 421

Sheth, J., 557, 586

Shore, B., 179

Short, J.E., 373, 436, 440, 455, 457, 583, 586

Shostack, L., 557, 586

Shukla, R.K., 466, 494

Shumway, C.R., 475, 484, 494

Sifonis, J.G., 73, 85, 182, 200, 207, 208, 266, 304

Silver, M.S., 119, 144

Simon, H.A., 500, 524

Simpson, K., 264

Sinclair, S.W., 232

Sitkin, S.B., 122, 144

Skyrme, D.J., 505, 524

Slevin, D.P., 458

Slovic, P., 492

Smith, A., 430, 458

Smith, D., 438, 457

Smith, D.K., 435, 456

Smith, V.L., 374

Smithson, S., 422

Smits, M.T., 84, 86

Snow, C.C., 111, 305, 315, 336, 339, 341, 344, 431, 432, 435, 437, 457, 458, 488, 492, 506, 522

Sobkowich, R., 52, 63

Sobol, M., 593, 606

Soden, J.V., 232

Soh, C., 128, 144

Somogyi, E.K., 63, 500, 524

Souder, W.E., 478, 494

Spearing, L., 178, 304

Spitalnic, R., 493

Sprague, R.H., 13, 22, 465, 494, 501, 524

Sproull, L., 464, 468, 469, 484, 494, 548, 553

Stalk, G., Jr., 439, 458

Stalker, G.M., 315, 343, 436, 454

Stallings, W., 111

Stanton, M.A., 134, 143

Stata, R., 442, 458

Stein, B.A., 30, 143

Steinfield, C., 374, 461, 491, 494

Steward, K., 451, 457

Stewart, R., 500, 524

Stewart, T., 584, 586

Stigler, G.J., 374

Stoddard, D.B., 373, 374

Stonich, P.J., 439, 456

Strassman, P.A., 115, 122, 133, 144, 246, 248–9, 258, 461, 463, 470, 494, 589, 592, 593, 602, 607

Strauss, A., 207, 208

Subramani, M., 143, 266, 268, 269, 270, 306

Sullivan, C.H., 63, 207, 210, 233

Sullivan-Trainor, M., 607

Susman, G.I., 436, 455

Sutherland, A.R., 43, 57, 62, 63, 313, 343

Svenning, L., 469, 494

Sviokla, J.J., 263, 264, 279, 306

Synott, W.R., 181, 188, 210

Takeuchi, H., 579, 580, 586

Tallon, P., 266, 306

Tamuz, M., 548, 553

Targett, D., 257, 421, 606

Tavakolian, H., 315, 345, 424, 426

Taylor, F.W., 429, 458

Taylor, P., 595, 607

Taylor-Cummings, A., 267, 306

Teng, T.C., 343, 425

Tesch, R., 322, 345

Theeuwes, J.A.M., 71, 72, 73, 86

Théorêt, A, 492

Thompson, J.D., 312, 345

Thompson, V., 430, 458

Thorelli, H.B., 374

Thyfault, M.E., 503, 524

Tigre, P.B., 178

Ting-Toomey, 515, 521–2

Todd, P.A., 136, 145, 502, 524

Tofler, A., 14, 22

Toyne, B., 178

Tracey, P.K., 489

Trainor, H.E., 86, 258

Trauth, E.M., 136, 143, 145

Treacy, M., 555, 587

Trevino, L.K., 465, 469, 494

Tully, C.J., 30

Turban, E., 25, 26

Turkle, S., 532, 553

Turoff, M., 75, 87, 468, 477, 482, 491

Tushman, M.L., 312, 316, 337, 344, 345, 488, 492, 546, 553

Tversky, A., 492

Ulrich, W.A., 233, 345

Ungson, G.R., 529, 549, 553

Useem, M., 424, 425, 442, 456

Vacca, J.R., 233

Van de Ven, A.H., 312, 313, 321, 345–6

van der Poel, K.G., 84, 86

van der Zijden, F.A.P., 86

van Heck, E., 373

Van Maanen, J., 534, 553

Vandenbosch, B., 502, 519, 524

Venkatachalam, A.R., 179

Venkatraman, N., 65, 67, 71, 84, 85, 182, 207, 208, 266, 276, 304, 312, 315, 344, 435, 458

Vidal, F., 503, 524

Virany, B., 546, 553

Vitale, M., 110, 232, 272, 306

von Simson, E.M., 136, 145

Voss, C.A., 422

Vroom, V.H., 473, 494

Waema, T., 65, 69, 83, 84, 87

Walleck, A.S., 62

Walsh, J.P., 529, 549, 553

Walsham, G., 65, 69, 83, 84, 87, 148, 149, 424, 426

Walton, R., 120, 129, 145, 241, 258

Wang, P., 159, 179

Warbelow, A., 110, 111, 374

Ward, B.K., 149

Ward, J., 28, 31, 63, 66, 87, 147, 149, 447, 453, 458

Warkentin, M.E., 304, 343

Waterman, D.A., 480, 494

Waterman, R.H., 431, 444, 457

Watson, H.J., 465, 494, 498, 522

Watson, R., 152, 153, 179, 586

Weber, B., 373

Weber, M., 429, 458

Webster, J., 142

Weick, K.E., 469, 484, 494, 528, 530, 551, 553

Weill, P., 267, 303, 315, 342

Weir, M., 129, 144

Welbank, M., 479, 495

Welch, M., 14, 22

West, M., 523

Wetherbe, J.C., 26, 177, 178, 179, 206, 207, 208, 209, 233, 303, 305

Whang, S., 348, 373

Wheelwright, S.C., 455

Whinston, A., 582, 586

Whisler, T., 463, 495, 500, 524

Whitcomb, D.K., 373

White, R.E., 439, 457

Whitmore, P., 63, 87, 458

Whittington, R., 29, 31

Wiersema, F., 555, 587

Wigand, A., 263

Wilensky, H.L., 467, 481, 495

Willcocks, L., 28, 30, 31, 149, 240, 241, 246, 249, 255, 258, 589, 590, 592, 593, 595, 597, 599, 600, 603, 607–8

Williams, A.W., 374

Williams, F., 461, 495

Williams, G., 14, 22

Williamson, O., 371, 374

Wilson, T., 240, 258

Wilson, T.D., 70, 87

Winograd, T., 531, 553

Winslow, C., 143

Wiseman, C., 232, 233, 345

Witte, E., 471, 495

Wittgenstein, L., 531, 553

Woolgar, S., 532, 552, 553

Wybo, M.D., 208

Yates, J., 2, 111, 348, 374

Yetton, P.W., 267, 306, 473, 494

Yin, R.K., 279, 281, 306, 319, 321, 346, 422

Young, D., 375

Yourdan, E., 498, 524

Zachman, J.A., 72, 87

Zahra, S.A., 304, 343

Zammuto, R., 112

Zani, W.M., 206, 210

Zechmeister, E.B., 422

Zigli, R.M., 179

Zmud, R.W., 28, 30, 182, 204, 207, 266, 267, 271, 303, 305, 306, 313, 342, 345, 346, 465, 487, 495

Zuboff, S., 2, 442, 452, 458, 463, 465, 481, 495, 544, 550, 553

Zupancic, J., 173, 178

Zviran, M., 266, 306