ABOUT THE AUTHORS

ROBERT S. KAPLAN is the Marvin Bower Professor of Leadership Development at Harvard Business School. Formerly he was on the faculty of the Graduate School of Industrial Administration, Carnegie-Mellon University, where he also served as Dean from 1977 to 1983. He is the creator of the Harvard Business School video series Measuring Corporate Performance and the author or coauthor of thirteen Harvard Business Review articles, more than 100 other papers, and eleven books, including three with David Norton. His research, teaching, consulting, and speaking focus on new performance and cost management systems, primarily the Balanced Scorecard and Activity-Based Costing. He has received numerous honors, including the Outstanding Educator Award from the American Accounting Association and the Chartered Institute of Management Accountants (UK) Award for “Outstanding Contributions to the Accountancy Profession.” Dr. Kaplan is Chairman of the Balanced Scorecard Collaborative. He can be reached at [email protected].

DAVID P. NORTON is President of Balanced Scorecard Collaborative, Inc., a professional services firm that facilitates the worldwide awareness, use, enhancement, and integrity of the Balanced Scorecard. Previously he was the President of Renaissance Solutions, Inc., a consulting firm he cofounded in 1992, and of Nolan, Norton & Company, where he spent seventeen years as President. Dr. Norton is a management consultant, researcher, and speaker in the field of strategic performance management. With Robert Kaplan, he is the cocreator of the Balanced Scorecard concept, coauthor of four Harvard Business Review articles, and coauthor of The Balanced Scorecard: Translating Strategy into Action and The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. He is a Trustee of Worcester Polytechnic Institute and a former Director of ACME (the Association of Consulting and Management Engineers). He can be reached at [email protected].