In this part...

Every CRM product worth its sugar, er, salt has a way of managing e-mail, and Sugar is no exception. In this part, you discover how to send e-mail using e-mail templates — and earmark the important e-mail messages that you receive. Feel free to kick up your marketing efforts a notch by creating a full-scale marketing campaign — and tracking its progress. And, although they say you can't take it with you, you find out how to do just that by accessing Sugar from your PDA or by having an offline version.