INDEX

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A

Abundance voice

Acceptance

Achievement

false belief about

inner voice about

perspective-taking about

Acting as if

Addiction, as emotional modus operandi (M.O.)

“Ain't-it-awful” voice

Amar, A.D.

Amygdala

Anger

controlling with humor

as emotional hijacking

emotional reactions to

negation of creativity with

in workplace

Anthony, Michael

Anxiety

and false beliefs

inner voice about

mitigating with rational thought

Approval-seeking

false belief about

inner voice about

mitigating with rational thought

Assumptions

new

about workview

Athletics, and visualization

Attitudes

bias/prejudice

of others as triggers

Autonomic brain

Avoidance

of conflict

false belief about

inner voice about

mitigating with rational thought

B

Barsade, Sigal

Beck, Judith

Beecham, Stan

Behavior

to advance purpose. See Directing behavior

and emotions

modus operandi (M.O.)

self-knowledge of

understanding. See Self-coaching steps

and values

Beliefs

and emotions

false, types of

Bias/prejudices

nonverbal communication of

self-observation of

Blame

false belief about

as influence killer

inner voice about

mitigating with rational thought

Blanchard, Ken

Boccia, Mike

Brain

autonomic component

and emotional intelligence (EQ)

and emotions

and empathy

limbic system

and rational thought

Breathing technique, for pausing

Buckingham, Marcus

Bullying, as influence killer

C

Cain, Ralph

Cameron, Julie

Carlson, Richard

Catastrophizing

false belief about

inner voice about

mitigating with rational thought

Celebration

of new behaviors

Changing others

false belief about

inner voice about

mitigating with rational thought

Coaching

and reflection

See also Self-coach

Coffman, Curt

Collaboration

and conflict-resolution

improving, tips/exercises for

positive aspects of

Comparison voice

Competition

false beliefs about

inner voice about

mitigating with rational thought

Confirmation bias

Conflict avoidance

Conflict resolution

avoidance approach to

and emotional intelligence

importance of

improving, tips/exercises for

and performance review

winning approach to

Conflict situations

pausing in

self-observation in

Control voice

Cooling-down period, pausing

Cortex

Covey, Stephen

Creative voice

Creativity, negation with anger

Credit, hogging

Critical voice

Criticism

critical versus grateful heart

physical reactions to

as trigger

Csikszentmihalyi, Mihaly

D

Dalloway, Marie

Decision-making

elements of

and pausing

and power of suggestion

and purpose/vision

and scanning technique

Depression, and performance

Directing behavior

acting as if

basic formula for

and humor

with inner voice

with new assumptions

with rational thought

and self-coach

shifting technique

and visualization

with worldview

Dream team

Dwelling, as trigger

E

Ego

as influence killer

and self-directed living

Elite Athlete Project

Ellis, Albert

Emmerling, Ernie

Emotional climate, meaning of

Emotional hijacking

and altered perception

emotions resulting from

and inner voice

and limbic system

as obstacle to empathy

and triggers

visualization and prevention of

Emotional intelligence (EQ)

assessment tool

and brain

and conflict resolution skills

defined

development of

dual dimensions of

and empathy

and life experiences

and personal influence

and purpose/vision

relationship to intentions

and self-awareness

and self-control

and social expertness

valuable functions of

Emotional Intelligence (Goleman)

Emotional learning. See Emotional intelligence (EQ)

Emotional misery

false belief about

inner voice about

mitigating with rational thought

Emotional suppression, and shifting technique

Emotions

and acting as if

and behavior

behavioral component of

and brain

categories of

cognitive component of

and health status

influence of others on

influence on performance

and inner voice

and limbic system

nonverbal expression of

observation of

physical reactions to

reactions and modus operandi (M.O.)

relationship to moods

Ripple Effect of

self-control

and visualization

Empathy

and brain

and emotional intelligence

features of

improving, tips/exercises for

lack of, effects on business

meaning of

obstacles to

Employees, silence of

Envy voice

Expectations, and emotions

Expectations, unrealistic

false beliefs about

inner voice about

mitigating with rational thought

F

Facial expression, and mood

Failure voice

Faith voice

False beliefs

changing with new assumptions

mitigating with rational thought

prevention with rational thought

about self

Famine voice

Fear

false belief about

inner voice about

mitigating with rational thought

Fighters, negative aspects

Fight or flight, physical reaction in

Fix-it voice

Flow concept

Foreshadowing, as trigger

Forgiveness voice

Friends, reflection with

Future, waiting for

G

Goleman, Daniel

Goodman, John

Good seeker voice

Grant, Michael

Gratitude

for personal gain

voice

Grief, and dwelling

Gut reactions, and brain

H

Halo effect

Happiness

flow concept

and purpose/vision

Health status

emotions, effects of

and humor

illness as trigger

and optimism

Helplessness, versus personal control

Hide voice

Hippocampus

Hobbies, and reflection

Honor voice

Hope voice

Horns effect

Hot words/hot buttons, as triggers

Humor

and anger management

humor voice

and physical healing

Hypothalamus

I

Ideal self, meaning of

I-have-all-the-luck voice

Illness, as trigger

Incongruent actions, as influence killer

Index for Emotional Intelligence, The

Inertia

as emotional hijacking

and lack of purpose

Influence

and power of suggestion

See also Personal influence

Injustice voice

Inner voice

directing behavior with

and false beliefs

gaining control of

influence of

to mitigate negativity

observing internal dialogue

and self-coach

situational interpretation of

types of voices

Intellect

and performance

and wealth-building

Intentions

and journaling

and mastery of purpose

of others

relationship to emotional intelligence (EQ)

Internal dialogue. See Self-talk

Interpretation of information

confirmation bias

decision time

of impact on others

incorrect, sources of

of inner voice

in-the-moment interpretation

and modus operandi (M.O.)

and power of suggestion

In-the-moment monitoring, and self-coach

Irrational beliefs. See False beliefs

J

Johnson, Franky

Journaling

Joy, emotional reactions to

K

Kelly, Bob

Kinder, Char

L

Leadership

and emotional hijacking

employee relationship with and performance

good boss/bad boss, features of

and grateful heart

and personal influence

Lessons learned log

Life perspective, and self-development

Limbic system

and emotional hijacking

and emotions

reactions to criticism

response to threats

and scanning technique

Lyons, Mary Frances

M

Mantra, for pausing

Martyr

Maude, Michael

McBride, Margaret

Meetings

and employee silence

scanning technique at

Mentors

for influencing self

mentoring and reflection

Meyers, David G.

Mintz, Lawrence

Mistakes

false belief about

inner voice about

perspective-taking about

Modus operandi (M.O.)

addiction as

combined with triggers

emotional reactions, examples of

Moods

defined

and facial expression

and inner voice

observation of

relationship to emotions

self-observation

as triggers

Myers-Briggs Personality Type Indicator

Myers, David

N

Negative associations, as triggers

Negativity

false belief about

inner voices about

mitigating with rational thought

Neocortex

Nonverbal communication

of bias/prejudices

of emotions

scanning for

O

Observation

of bias/prejudices

in conflict situations

of inner voice

of internal dialogue

in-the-moment observation

of moods and emotions

observation situations

of reactions to others

scanning technique

of triggers

Optimism

and health status

optimist voice

and personal influence

and resilience

Overwhelmed

emotional reactions to

false belief about

inner voice about

P

Panic/drama voice

Passionlessness, as influence killer

Past influences

false belief about

inner voice about

mitigating with rational thought

Pausing

importance of

process of

Peptides, and emotions

Perception, impact of emotions on

Perfectionist voice

Performance

and emotions

high performers, social bonds of

and intellect

leadership role in

and visualization

Performance reviews

conflict resolution area

improvements suggested by

Personal construct psychology (PCP), act as if method

Personal control

versus helplessness

and worldview

Personal influence

improving, tips/exercises for

influencing others

influencing self

meaning of

negative impact, causes of

obstacles to

and optimism

and worldview/workview

Personality

and potential triggers

Type A

Type B

Perspective-taking

and conflict-resolution

and mistakes

and rational thought

and self-development

See also Worldview/workview

Perspective voice

Physical environment, as trigger

Physical reactions

to emotions

fight or flight

to humor

and visualization

Pleaser voice

Possessiveness voice

Power of suggestion

Preaching, as influence killer

Prejudice. See Bias/prejudices

Prerost, Frank

Prethinking, as trigger

Pride, emotional reactions to

Privileged poor

Purpose/vision

actions toward purpose

discovering, case example

and emotional intelligence

features of

improving, tips/exercises for

and intentions

meaning of

obstacles to

R

Rabbit voice

Rasmusson, Erika

Rational-Emotive Behavior Therapy (REBT)

Rational thought

and brain

improper data processing of

mitigating false beliefs with

and prevention of false beliefs

Reading, and reflection

Reflection

and coaching

and dream team

and factual information

with friends

and hobbies

journaling

lessons learned log

mentoring

necessity of

process of

and reading

and tangible objects

true reflection, elements of

and volunteering

Regret, as negative emotion

Reiss, Allan

Repeat, with new mindset

Resilience, and optimism

Revenge voice

Ripple Effect

Roseman, Jack

S

Sales

and relationship building

success, traits related to

Scanning technique

and decision-making

effectiveness of

for nonverbal cues

in one-to-one situations

self-coach checklist

Scheier, M.F.

Schultheiss, Emily

Self-actualization

defined

and emotional intelligence

Self-awareness

and conflict-resolution

as cumulative learning

and emotional intelligence

importance of

improving, tips/exercises for

lack of, workplace examples

low, features of

meaning of

and self-coach

and self-control

360-degree assessment of

Self-coach

coaching process. See Self-coach steps

data bank of

and directing behavior

and inner voice

interview with self-talk

and in-the-moment monitoring

and purpose/vision

role of

traits of

Self-coaching steps

celebration

directing behavior

interpretation of information

observation

pausing

reflection

repeat

self-awareness

Self-control

and conflict-resolution

and emotional intelligence

features of

improving, tips/exercises for

lack of, workplace examples

meaning of

and self-awareness

shifting technique

Self-criticism, and inner voice

Self-development

acceptance as

and life perspective

self-directed living

skill level improvement

Self-directed living

Self-doubt

emotional reactions to

voice of

Self-preservation, belief in

Self-talk

about ethnic/minority groups

false beliefs about self

inner voice

observing internal dialogue

self-coach interview with

Self-worth, boosting

Shifting technique

and emotional suppression

negative aspects of

Should voice

Skill level, improvement of

Sky-is-falling voice

Social bonds

and conflict-resolution

improving, tips/exercises for

workplace, examples of

Social expertness

collaboration

conflict resolution

and emotional intelligence

meaning of

social bonds

Suggestion, power of

T

Teams, collaboration

Techniqued, as influence killer

Thomas, Stanley

Thought, and emotions

Threats, limbic system response to

360-degree assessment, of self-awareness

Tracy, Brian

Triggers

attitudes of others as

combined with modus operandi (M.O.)

criticism as

dwelling as

foreshadowing as

hot words/hot buttons as

illness as

meaning of

mood as

multiple triggers

negative associations as

personality as

physical environment as

prethinking as

Type A personality

Type B personality

U

Unrealistic expectations. See Expectations, unrealistic

V

Values

and behavior

and purpose/vision

and workplace behavior

Victim

martyr

mentality

voice

Vision. See Purpose/vision

Visualization

and athletics

as neurological blueprint

power of

Voice, of self. See Inner voice; Self-talk

Voice interpretation

Volunteering

W

Wallflower voice

Wealth-building, and intellect

Weather, effects on emotions

Weisinger, Hendrie

Weiss, Robert

What role did I play voice

Win-lose mindset

Worldview/workview

assumptions related to

directing behavior with

and influencing self

as obstacle to empathy

and personal control

of privileged poor

Worry

false belief about

inner voice about

mitigating with rational thought