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First edition published 2014 (print and electronic)

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British Library Cataloguing-in-Publication Data

A catalogue record for the print edition is available from the British Library

Library of Congress Cataloging-in-Publication Data

Francke, Ann.

  The Financial Times guide to management : how to make a difference and get results / Ann Francke. -- 1 Edition.

    pages cm. -- (Financial Times guides)

  Includes index.

  ISBN 978-0-273-79286-4 (pbk.) -- ISBN 978-0-273-79473-8 (PDF) -- ISBN 978-0-273-79474-5 (ePub) -- ISBN 978-1-292-00572-0 (eText)

 1. Management. 2. Communication in management. 3. Leadership. 4. Organizational change. I. Title.

  HD31.F6863 2013

  658--dc23

                                                                                                                       2013040020

The print publication is protected by copyright. Prior to any prohibited reproduction, storage in a retrieval system, distribution or transmission in any form or by any means, electronic, mechanical, recording or otherwise, permission should be obtained from the publisher or, where applicable, a licence permitting restricted copying in the United Kingdom should be obtained from the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS.

The ePublication is protected by copyright and must not be copied, reproduced, transferred, distributed, leased, licensed or publicly performed or used in any way except as specifically permitted in writing by the publishers, as allowed under the terms and conditions under which it was purchased, or as strictly permitted by applicable copyright law. Any unauthorised distribution or use of this text may be a direct infringement of the author’s and the publishers’ rights and those responsible may be liable in law accordingly.

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NOTE THAT ANY PAGE CROSS REFERENCES REFER TO THE PRINT EDITION