Publisher’s acknowledgements

We are grateful to the following for permission to use copyright material:

Figure 2.1 courtesy of the Chartered Management Institute; Figure 8.1 from COBIT © 2007, IT Governance Institute. All rights reserved. Used with permission; Figure 10.2 adapted and reprinted with permission of Harvard Business Review, from ‘Strategies of Diversification’ by Ansoff, I., 1957. Copyright © 1957 by the Harvard Business School Publishing Corporation; all rights reserved; Figure 11.2 adapted and reprinted with permission of Harvard Business Review, from ‘What is Strategy?’ by Porter, M. E., 1996. Copyright © 1996 by the Harvard Business School Publishing Corporation; all rights reserved; Figure 14.1 courtesy of Kotter International (www.kotterinternational.com); Figure 14.2 from Fisher, J. M. ‘A Time for Change’, Human Resource International, vol 8:2 (Taylor & Francis Ltd, http://www.tandf.co.uk/journals, 2005); Figure 15.1 courtesy of Jim Riley (www.tutor2u.net); Figure 15.2 © The British Standards Institution 2010; Figure 16.1 courtesy of Richard Ellis, CSR Director, Alliance Boots. Used with permission; Figure 16.3 adapted from the Southbeach Notation Model (www.southbeachinc.com); Figure 22.2 adapted and reprinted with permission of Harvard Business Review, from ‘How Competitive Forces Shape Strategy’ by Porter, M. E., 1979. Copyright © 1979 by the Harvard Business School Publishing Corporation; all rights reserved.

Articles in Chapter 21: ‘Ryanair volte-face shows feedback is best given face-to-face’, by Kellaway, L., Financial Times, 29 September 2013; ‘Profits are the route to sustainable business’, by Hill, A., Financial Times, 23 September 2013; ‘Mandela’s lessons in how to negotiate’, by Skapinker, M., 31 July 2013; ‘Management – overview’, by Hill, A., 12 June 2013; ‘The multilingual dividend’, by Hill, A., 14 March 2013; ‘I’ve finally found a piece of good corporate guff’, by Kellaway, L., 18 February 2013; ‘If you have to reject me, tell it to me straight’, by Kellaway, L., 23 January 2013; all articles © 2013 The Financial Times Ltd. All rights reserved; ‘The value of mentors who have been there’, by Skapinker, M., 4 January 2012 © 2012 The Financial Times Ltd. All rights reserved.

Text on pages 124–5 from ‘Don’t Let Strategy Replace Planning’, by Roger Martin, HBR Blog Network, 5 February 2013 (http://blogs.hbr.org/cs/2013/02/dont_let_strategy_become_plann.html); reprinted courtesy of Roger Martin and Harvard Business Review.

In some cases we have been unable to trace the owners of copyright material, and we would appreciate any information that would enable us to do so.