Copyright © 2003 by John Wiley & Sons, Inc.
Published by Pfeiffer
An Imprint of John Wiley & Sons, Inc.
989 Market Street, San Francisco, CA 94103-1741
No part of this publication, except as noted below, may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, e-mail: [email protected].
The models, tools, and exercises from this book, and all the materials on the accompanying CD-ROM (except those for which reprint permission must be obtained from the primary sources), are designed for use in a group setting and may be reproduced for educational/training purposes. The following notice must appear on all reproductions as printed.
Reproduced from The Global Diversity Desk Reference: Managing an International Workforce by Gardenswartz, Rowe, Digh, and Bennett with permission of the Publisher. Copyright © 2003 by John Wiley & Sons, Inc. Published by Pfeiffer.
This free permission is restricted to limited customization of the CD-ROM for your organization and the paper reproduction of such materials for educational/training events. It does not allow for systematic or large-scale reproduction, distribution (more than 100 copies per page, per year), transmission, electronic reproduction or inclusion in any publications offered for sale or used for commercial purposes—none of which may be done without prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, e-mail: [email protected].
For additional copies/bulk purchases of this book in the U.S. please contact (800) 274-4434.
Pfeiffer books and products are available through most bookstores. To contact Pfeiffer directly call our Customer Care Department within the U.S. at (800) 274-4434, outside the U.S. at (317) 572-3985 or fax (317) 572-4002.
Pfeiffer also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books.
Printed in the United States of America.
ISBN: 0-7879-6773-4
Library of Congress Cataloging-in-Publication Data
The global diversity desk reference : managing an international
workforce / Lee Gardenswartz ... [et al.].
p. cm.
Includes bibliographical references and index.
ISBN 0-7879-6773-4 (alk. paper)
1. Diversity in the workplace—Management. 2. Multiculturalism. 3.
Intercultural communication. 4. Personnel management. I. Gardenswartz,
Lee.
HF5549.5.M5G56 2003
658.3'008—dc21
2003004060
Acquiring Editor: Matthew Davis
Director of Development: Kathleen Dolan Davies
Editor: Rebecca Taff
Production Editor: Nina Kreiden
Manufacturing Supervisor: Bill Matherly
Interior Design: Gene Crofts
Cover Design: Chris Wallace
Illustrations: Richard Sheppard
Printing 10 9 8 7 6 5 4 3 2 1
3.137.182.110