ABOUT THE AUTHORS

Lee Gardenswartz, Ph.D., is a partner, with Anita Rowe, in the management consulting firm of Gardenswartz & Rowe of Los Angeles, California. Since 1980, Gardenswartz & Rowe has specialized in shaping corporate culture for clients across the country. Their particular expertise is in creating inter-cultural understanding and harmony in the workplace.

Among Gardenswartz & Rowe's clients are Harvard Medical School, Sempra Energy, Progress Energy, Cox Communications, the IRS, the Los Angeles Times, Home Depot, Kaiser Permanente, National Atmospheric and Oceanographics Administration, Mattel, Walt Disney World, State of California Department of Health Services, British Telecommunications, and Prudential. Anita and Lee have lectured widely, giving keynote speeches, facilitating team-building retreats, and teaching seminars across the country. They have made guest appearances on such programs as "Mid-Morning LA," CNN's "News Night," "Sun Up San Diego," "AM Northwest," "Crier and Company," and "The Michael Jackson Show." Gardenswartz & Rowe's principals also continue to teach about diversity, not only through training in client organizations, but also through institutions such as the National Multicultural Institute and the Intercultural Communication Institute in Portland, Oregon.

Lee Gardenswartz earned her doctorate of human behavior from the United States International University in 1981. She wrote her dissertation on organizational stress and what a company can do to minimize its negative effects. For additional information see our website: www.gardenswartzrowe.com.

Anita Rowe, Ph.D., partner in Gardenswartz & Rowe, has been consulting with organizations regarding diversity since 1977, helping them manage culture change, build productive and cohesive work teams, and create inter-cultural understanding and harmony in the workplace. Anita holds a doctorate of human behavior from the United States International University.

Lee and Anita have co-authored a series of articles and numerous books: Beyond Sanity and Survival, a stress management workbook; What It Takes, a new model for success and achievement; and Managing Diversity: A Complete Desk Reference and Planning Guide, which has served as a primary guide to organizations in structuring their diversity initiatives, providing not only conceptual information but techniques and tools as well. In addition to Managing Diversity, which received the book of the year award from the Society for Human Resource Management (SHRM), they have co-authored Managing Diversity Survival Guide (1994), The Diversity Tool Kit (1994), Diverse Teams at Work (1995), Lending and Diversity Handbook, Lending and Diversity Workbook (1996), Managing Diversity in Health Care (1998), and Managing Diversity in Health Care Leader's Guide (1999). They also write a regular column in Managing Diversity and Mosaics newsletters, have written articles on diversity for publications such as Physician Executive, College and University Personnel Journal, and Cultural Diversity at Work, and have been featured in Personnel Journal.

Patricia Digh's first book, Global Literacies: Lessons on Business Leadership and National Cultures was named a Fortune magazine best business book for the year 2000. Patti's comments about diversity and globalization have appeared on PBS and in the Wall Street Journal, Fortune, The New York Times, USA Today, The Washington Post, and The London Financial Times, among other national and international publications. She serves on the faculty of the Summer Institute for Intercultural Communication and has lived, worked, and traveled in over sixty countries. Her clients have included DaimlerChrysler, Avaya Communications, PBS, Discovery Communications, PepsiCo, Shell Oil Company, the American Psychological Association, and many others. For more information see www.realwork.com.

Patti was formerly the vice president of international and diversity programs for the Society for Human Resource Management (SHRM), the world's largest HR organization, representing over 150,000 members. While there, she established the Institute for International Human Resources and the award-winning SHRM Diversity Initiative. She also launched international education programs such as the International HR Certificate Program, the Managing Diversity Forum, the Diversity Train-the-Trainer Certificate Program, and the National Diversity Conference as well as the award-winning diversity newsletter, MOSAICS.

Patti is currently exploring organizations as storytelling systems, the symbol-bearing aspects of organizational life, and methods for constructive effective individual and shared stories for different organizational purposes.

Martin F. Bennett is a principal in Bennett Consulting, a training and management consultancy that focuses on nationality, ethnicity, and spirituality in the workplace. Martin was a co-founder of Bennett Associates, a worldwide international training and consulting firm formed in 1990 and acquired by Cendant Corporation in 1996. He has over twenty-nine years of experience in the field of cross-cultural management training and development for corporations, organizations, and educational centers in North and South America, Europe, and Asia. He has served as a consultant and developed management, cross-cultural training programs, presentations, and consulting engagements for Fortune 500 companies such as P&G (United States, United Kingdom, and China), Motorola (United States, China, and Singapore), Nokia (Singapore and India), UBS (Switzerland, Germany, Japan, and United Kingdom) and CEMEX (United States, Spain, and Mexico). In addition, he was a consultant to the United Nations on cultural implications within assessment and senior executive selection.

In 1975 Martin founded and directed the Institute of Human Relations, Hong Kong, Ltd., an enterprise that developed intercultural communication training programs for Chinese and Western corporations, institutions, and educational centers in Hong Kong, PRC, and Macao. He also served as a lecturer in the Extramural Department of Hong Kong University and was on the board of APACE, the Association of Psychological and Educational Counselors of Asia. The author of Update: Hong Kong, Mr. Bennett is also featured in a recent six-part video series entitled "Working in China."

Since 1982, he has served as a private and corporate consultant to both corporate and nonprofit organizations. Martin's key contributions to the field of international human resource management have been in the areas of international assignment management, candidate assessment, expatriate training, international management development, cross-national coaching, and career development processes for integration of transnational business competencies. He has been quoted frequently and contributed to articles in HR World, Global HR, Mobility, and Journal of International Human Relations. He has co-authored a chapter on the Intercultural Implications of Occupational Medicine related to cross-cultural issues and was awarded the ERC Meritorious Service Award in 2000 in recognition of his contributions to the industry.

He has served since 1993 on the faculty of the Summer Institute for Inter-cultural Communication in Portland, Oregon, and participated in the Executive Education Programs at Case Western Reserve University, the Wharton School of Business, and the J. L. Kellogg Graduate School of Management. He is a member of SIETAR International (Society for Intercultural Education, Training, and Research) and a clinical member of the American Association of Marriage and Family Therapists.

Martin is a founding member of the Global Diversity Roundtable, whose aim is to provide a confidential forum for senior executives on the exchange of leading edge practices, strategies, and methodologies in global diversity. He has conducted global diversity training and corporate research in Singapore, Hong Kong, United Kingdom, and North America for Lucent, Morgan Stanley, Infineum, and Capital One Financial Group. His diversity interests focus on the role of corporate leadership in the reconciliation of the cultural values and forces drawn from the major global civilizations and national cultures with the internal and external dimensions of individual employee identity (race, gender, ethnicity, sexual preference).

Martin completed his B.S. degree at Georgetown University in Washington, D.C., and earned an M.A. in theology at the University of the State of New York. He later went on to complete a second master's degree at the University of Chicago's School of Social Service Administration, along with a two-year China Studies Program at the University of Hong Kong, where he developed fluency in Cantonese.