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MANAGING A GLOBAL WORKFORCE
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MANAGING A GLOBAL WORKFORCE
by Patricia Digh, Anita Rowe, Martin Bennett, Lee Gardenswartz
The Global Diversity Desk Reference: Managing an International Workforce
Copyright
ACKNOWLEDGMENTS
INTRODUCTION
FOUNDATIONS OF GLOBAL DIVERSITY
Beyond Diversity: What Is Culture?
DIVERSITY: AN EVOLVING CONCEPT
WHAT IS DIVERSITY?
GLOBAL DIVERSITY AS THE NEXT STEP
GLOBALIZATION AND DIVERSITY
DEFINITIONS OF CULTURE
ANSWERING UNIVERSAL PROBLEMS—DIFFERENTLY
DIMENSIONS OF CULTURE
VALUES
THREE CULTURES MODEL
DEVELOPING INTERCULTURAL SENSITIVITY
CULTURAL COSTS
BUILDING A BUSINESS CASE FOR GLOBAL DIVERSITY
GLOSSARY OF TERMS
What Is Global Diversity?
EVOLVING DOMESTIC DIVERSITY MODELS
SIX SPHERES OF INCLUSION MODEL
THE STAGES OF GLOBALIZATION: APPLYING A DIVERSITY MODEL
CONCLUSION
MANAGING A GLOBAL WORKFORCE
Communicating Effectively Across Cultures
UNDERSTANDING THE CULTURAL UNDERPINNINGS OF GLOBAL COMMUNICATION
DEALING WITH CULTURAL INFLUENCES ON COMMUNICATION
DEALING WITH VERBAL AND NONVERBAL ASPECTS OF CROSS-CULTURAL COMMUNICATION
JUDGING THE EFFECTIVENESS OF GLOBAL COMMUNICATION
USING INTERPRETERS IN A GLOBAL ORGANIZATION
USING TRANSLATORS EFFECTIVELY
SELECTING APPROPRIATE COMMUNICATION VEHICLES
COMMUNICATING IN WRITING
PLANNING AND LEADING MEETINGS
MAKING PRESENTATIONS
Maximizing Global Teams and Work Groups for Higher Performance
AWARENESS: UNDERSTANDING THE NATURE AND IMPACT OF NATIONAL CULTURE ON THE TEAM
THE IMPACT OF CULTURE ON TEAM PERFORMANCE
CHALLENGES SURROUNDING NATIONAL CULTURE
BENEFITS OF MANAGING CROSS-CULTURAL DIFFERENCES
CREATING A FRAMEWORK FOR DEVELOPING HIGH-PERFORMANCE TEAMS
ENHANCING TASK AND RELATIONSHIP FUNCTIONS THROUGH TECHNOLOGY
DEFINING TEAM LEADERSHIP AT ALL LEVELS OF AN ORGANIZATION
Managing Conflict in an International Environment
WHAT IS CONFLICT?
THE IMPACT OF CULTURE ON CONFLICT
I OR THOU?
THE CONCEPT OF FACE
CULTURALLY APPROPRIATE STRATEGIES FOR RESOLVING CONFLICT
CONFLICT AS A SOURCE OF INNOVATION
Problem Solving in Global Organizations
THE IMPACT OF CULTURE: DEFINING WHAT A PROBLEM IS
ACKNOWLEDGING MYTHS AND REALITIES OF PROBLEM SOLVING
IDENTIFYING INFLUENCES ON PROBLEM SOLVING ACROSS BORDERS
THE IMPORTANCE OF ORGANIZATIONAL CULTURE IN THE PROBLEM-SOLVING PROCESS
THE THREE-STEP PROBLEM-SOLVING PROCESS3
DEVELOPING YOUR ORGANIZATION'S GLOBAL COMPETENCE
Systems for Using People Effectively in Global Organizations
POLITICAL, SOCIAL, AND ECONOMIC VARIABLES
THE GLOBAL DIVERSITY CAPABILITY CYCLE
GLOBAL DIVERSITY INTERVIEWING GUIDELINES
DIVERSITY AND INTERNATIONAL ASSIGNMENTS
TRAINING AND DEVELOPMENT
COMPENSATION AND REWARDS
SUMMARY
Managing Performance in an International Workforce
CORPORATE CULTURE BIAS
A WORD OF CAUTION
THEMES FOR RESOLVING CULTURE AND DIVERSITY
THE FIVE-FOCUS PERFORMANCE DIALOGUE MODEL
APPLYING GLOBAL DIVERSITY IN A PERFORMANCE MANAGEMENT SYSTEM
GUIDELINES FOR A GLOBAL PERFORMANCE MANAGEMENT SYSTEM (GPMS)
PERFORMANCE MANAGEMENT AS A METAPHOR FOR GLOBAL DIVERSITY
You as a Tool: Leader as a Change Agent
CHANGE AND HOW DIFFERENT CULTURES REACT TO IT
CORPORATE CULTURE STYLES AND CHANGE
ESSENTIAL CHANGE AGENT BEHAVIORS
STEPS TO HELP GLOBAL EMPLOYEES DEAL WITH CHANGE
RESOURCES AND APPENDIX
RESOURCES FOR MANAGING GLOBAL DIVERSITY
Books: Global Diversity Management
Cross-Cultural Communication
Culture-Specific Information
Articles
Structured Experiences and Training Materials
Assessment Tools and Instruments
Videos/Films
Websites and Other Resources
CD-ROMs
Appendix
GUIDE TO TOOLS AND ACTIVITIES FOR USE IN GLOBAL ORGANIZATIONS
SAMPLE AGENDAS FOR TRAINING AND DEVELOPMENT SESSIONS
ABOUT THE AUTHORS
HOW TO USE THE CD-ROM
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CONCLUSION
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Communicating Effectively Across Cultures
Part II: MANAGING A GLOBAL WORKFORCE
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