Index
Absenteeism, excessive, 61–62
Abusive customers, 153–154
Acquisition, announcing an, 132–133
Admitting you were wrong, 130–131
Advice, unsolicited, 46047
Alcohol, 145–146
Altercations, physical, 137–138, 141–142
Announcing a company closing, 132–133
Announcing a merger/acquisition, 132–133
Asking for a raise, 175–176
Asking for a vacation, 184–185
Asking for help, 123–124
Assigning tasks, 87
Attention, getting audience, 122–123
Attitude problems, 72–73
Audience attention, getting, 122–123
Avoiding confrontation, 160–161
Bad behavior, 59–83
Bad news, giving, 124–125
Behavior, bad, 59–83
Behavior, inappropriate, 75–76
Behavior, modeling, 159
Bereavement, 106–107
Boosting team confidence, 93–94
Boss, bully, 178–179
Building confidence, 92–93
Bully boss, 178–179
Bullying subordinates, 165–166
Bullying, 37–38, 74–75, 178–179
Burnout, 111–112
Business, lost, 151–152
Buyers, reluctant, 156–157
Calls, personal, 67–68
Calm, instilling, 127–128
Closing a meeting, 121–122
Company closing announcing a, 132–133
Company credit card, 29–30
Company, tough times for a, 131–132
Complainers, 81–82
Concerns, specific, 45–46
Confidence, building/inspiring, 92–93
Confidence, team, 93–94
Confidential information, leaking, 34–35
Confrontation, 160–161
Constructive criticism, 50–51
Conversations, difficult, 44–45
Coworkers, working with, 68–69
Credit card, company, 29–30
Criticism from employees, 136–137
Criticism, constructive, 50–51
Customer service, 147
Customers, 147–157
Deadlines, missing, 64–65
Dealing with a bully boss, 178–179
Dealing with customers, 147–157
Dealing with hecklers, 128–129
Death in the family, 106–107
Demotions, 21–22
Department morale, boosting, 97–98
Depression, 114–115
Deserved raises, 18
Difficult conversations, 44–45
Difficulties, financial, 113–114
Disagreeing with superiors, 184–185
Disappointment, 53–54
Discipline issues, 43–57
Discussing mistakes, 177–178
Divorce, 108–109
Domestic violence, 116–117
Down, feeling, 114–115
Drinking, 145–146
Drugs, 145–146
Effective leadership, 161–162
Employee tantrums, 144–145
Employee, praising an, 94
Employees, criticism from, 136–137
Employees, firing, 23
Employees, inability to pay, 140–141
Employees, new, 14–15
Employees, promising, 100
Encouraging innovation, 103–104
Ethics issues, 27–41
Excellence, rewarding, 89–90
Excessive absenteeism, 61–62
Expectations, 71
Expectations, setting, 86
Expense accounts, 29–30
Facebook, 40
Family, death in the, 106–107
Favorites, playing, 169–170
Feedback issues, 43–57
Feedback, 50–51
Feeling down, 114–115
Feeling overworked, 185–186
Financial difficulties, 113–114
Firing employees, 23
Flattering superiors, 183–184
Flattery, 79–80
Fraternization, 139
Getting audience attention, 122–123
Giving bad news, 124–125
Gossiping, 80–81
Harassment, sexual, 36–37
Hecklers, 128–129
Help, asking for, 123–124
Honesty, 31
HR issues, 13–26
Humor, 9
Hygiene, lacking basic, 77–78
Idea, introducing a new, 180–181
Ideas, stealing, 33–34
Illness, 107–108
Inability to delegate, 164–165
Inability to pay employees, 140–141
Inappropriate behavior, 75–76
Incentives, providing, 90–91
Industry, tough times for an, 131–132
Ineffective leadership, 161–162
Information, confidential, 34–35
Injuries, 39–40
Innovation, 103–104
Inspiring confidence, 92–93
Instilling calm, 127–128
Intellectual property, 33
Interference, running, 176–177
Internet use, 40–41
Introducing a new idea, 180–181
Irate customers, 148–149
Key points, recapping, 125–126
Lacking basic hygiene, 77–78
Lacking pride, 101–102
Lateness, 60–61
Lateral moves, 16–17
Laziness, 171–172
Leadership, effective, 161–162
Leadership, ineffective, 161–162
Leaking confidential information, 34–35
Legal issues, 27–41
Lighter workload, needing a, 181–182
Loose cannons, 82–83
Lost business, 151–152
Low self-esteem, 102–103
Lower-level managers, managing, 159–172
Lying, 30–31
Machiavellian tactics, 55–57
Managers, customers speaking to, 152–153
Managing lower-level managers, 159–172
Managing up, 173–186
Meeting objectives, not, 64–65
Meetings, 119–133
Mentoring, 100
Merger, announcing a, 132–133
Micromanaging, 162–163
Missing deadlines, 64–65
Mistakes, discussing, 177–178
Modeling behavior, 159
Mojo, 98
Morale, boosting team, 97–98
Motivation issues, 85–104
Moves, lateral, 16–17
Needing a lighter workload, 181–182
Needs, customers’, 155
New hires, 14–15
New idea, introducing a, 180–181
Not meeting objectives, 64–65
Nudging underperformers, 98–99
Objectives, not meeting, 64–65
Once-loyal customers, 151–152
Ongoing underperformance 48–49
Opening a meeting, 120–121
Overworked, feeling, 185–186
Pay employees, inability to, 140–141
Performance reviews, 15–16
Perpetual lateness, 60–61
Personal calls, 67–68
Personal issues, 105–117
Physical altercations, 137–138, 141–142
Playing favorites, 169–170
Playing the victim, 76–77
Pleasure-pain principle, 85
Praising your team, 96–97
Presentations, 119–133
Presenteeism, 63
Pride, 101–102
Prioritizing, 70–71
Private, speaking in, 49–50
Problems, attitude, 72–73
Procrastination, 70–71
Project, requesting a, 179–180
Promising employees, mentoring, 100
Promotions, 20–21
Proposing a solution, 126–127
Providing incentives, 90–91
Quitting, 24
Raise, asking for a, 175–167
Raises, 18–20
Recapping key points, 125–126
Refunds, 149–150
Regulations, safety, 28–29
Reluctant buyers, 156–157
Requesting a project, 179–180
Rewarding excellence, 89–90
Rules, 27
Running interference, 176–177
Safety regulations, 28–29
Safety, 39
Sarcasm, 9
Satisfaction, 101
Saying no to superiors, 174–175
Secrets, 34–35
Self-control, 38
Self-esteem, low, 102–103
Setting expectations, 86
Sexual harassment, 36–37
Sickness, 107–108
Social media, 41
Socializing, 65–67
Solution, proposing a, 126–127
Speaking in private, 49–50
Staffing issues, 13–26
Stealing ideas, 33–34
Stealing, 32–33
Stress, 110–111
Structure, 167–168
Subordinates, bullying, 165–166
Sub-par work, 71–72
Suicide, 115
Superiors, disagreeing with, 184–185
Superiors, flattering, 183–184
Superiors, saying no to, 174–175
Surfing the Web, 40–41
Sycophants, 79–80
Tantrums, 144–145
Tardiness, 60–61
Tasks, assigning, 87
Tasks, delegating, 88–89
Team confidence, boosting, 93–94
Team morale, boosting, 97–98
Team, praising your, 96–97
Threats, 37–38, 74–75, 142–143
Time off, 25–26
Time, wasting, 70–71
Tough times for a company/industry, 131–132
Trust, 59
Truth, 79–80
Underperformance, 48–49
Underperformers, 98–99
Underserved raises, 19–20
Unsolicited advice 46–47
Vacation, 26
Vacations, asking for a, 184–185
Victim, playing the, 76–77
Violence, domestic, 116–117
Wasting time, 70–71
Web surfing, 40–41
Whining, 82
Work, injuries at, 39–40
Work, lacking pride in, 101–102
Work, sub-par, 71–72
Working with coworkers, 68–69
Workload, needing a lighter, 181–182
Wrong, admitting you were, 130–131