Contents

Preface

How to Use This Book

Part 1: Staffing and HR

Part 2: Ethics and Legalities

Part 3: Feedback and Discipline

Part 4: Bad Behavior

Part 5: Motivation

Part 6: When It’s Personal

Part 7: Meetings and Presentations

Part 8: Sticky Situations

Part 9: Dealing With Customers

Part 10: Managing Lower-Level Managers

Bonus Section: Managing Up

Index

About the Author

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