Cover image for Operations Management: Policy, Practice and Performance Improvement

Operations Management: Policy, Practice and Performance Improvement

Author Harvey Maylor , Paul Cousins , Kate Blackmon , Steve Brown
Release Date: 2013/06/01
ISBN: 9780750649957
Topic:
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Book Description

'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text.

Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations.

* Cutting edge techniques accompanied by brand new case studies
* Challenges standard approaches
* Comprehensive coverage of strategic supply management
* Critical sample questions to aid discussion
* Reading lists and articles to support learning
* Additional lecturer support material

This outstanding author team is from the Operations Management Group at the University of Bath. Their expertise and knowledge is apparent in the text, and they bring to it their original research and experience in the field of operations management.

Table of Contents

  1. Front Cover
  2. Half Title
  3. Title Page
  4. Copyright
  5. Contents
  6. Acknowledgements
  7. PART ONE OVERVIEW
    1. 1 Operations management: content, history and current issues
    2. 2 Operations strategy: the strategic role of operations
  8. PART TWO POLICY
    1. 3 Innovation: developing new products and services
    2. 4 Operations processes: process choice and layout; developing new products and services
    3. 5 Managing supply
  9. PART THREE PRACTICE
    1. 6 Managing capacity: managing transforming resources
    2. 7 Managing throughput: improving material, customer and information flows
    3. 8 Project management: content, history and current issues
  10. PART FOUR PERFORMANCE IMPROVEMENT
    1. 9 Managing quality
    2. 10 Performance measurement and improvement
    3. 11 World-class operations
    4. S1 Analysing manufacturing operations: quantitative methods
    5. S2 Analysing service operations: service delivery, queuing, and shift scheduling
  11. Index
18.190.253.88