Contents
1 Operations management: content, history and current issues
2 Operations strategy: the strategic role of operations
3 Innovation: developing new products and services
4 Operations processes: process choice and layout; developing new products and services
6 Managing capacity: managing transforming resources
7 Managing throughput: improving material, customer and information flows
8 Project management: content, history and current issues
PART FOUR PERFORMANCE IMPROVEMENT
10 Performance measurement and improvement
S1 Analysing manufacturing operations: quantitative methods
S2 Analysing service operations: service delivery, queuing, and shift scheduling
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