Butterworth-Heinemann
Linacre House, Jordan Hill, Oxford OX2 8DP
225 Wildwood Avenue, Woburn, MA 01801–2041
A division of Reed Educational and Professional Publishing Ltd

A member of the Reed Elsevier plc group

First published 2001

© Steve Brown, Kate Blackmon, Paul Cousins and
Harvey Maylor 2001

All rights reserved. No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1P 0LP. Applications for the copyright holder's written permission to reproduce any part of this publication should be addressed to the publishers

British Library Cataloguing in Publication Data

Operations management: policy, practice and performance
   improvement
   1. Production management
   I. Brown, Steve
   658.5

ISBN 0 7506 4995 X

Composition by Genesis Typesetting, Rochester, Kent Printed and bound in Italy