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The Essential Manager's Handbook

Release Date: 2016/11/01
ISBN: 9781465462831
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Book Description

Be a more effective manager and hone your management style with DK Essential Managers Handbook, a bind-up of DK's DK Essential Managers: Leadership, DK Essential Managers: Managing People, DK Essential Managers: Effective Communication, DK Essential Managers: Negotiating, and DK Essential Managers: Achieving High Performance in one easy-to-reference, practical, step-by-step guide.

Focusing on these five skills, this guide's visual how-to approach will teach you to lead successfully and succeed in the professional world. Step-by-step tips, checklists, and "ask yourself" features explain how to focus your energy, manage change, and make an impact, while tables, illustrations, "in-focus" panels, and real-life case studies demonstrate how to solve problems, build confidence, and inspire trust. Infographics make the information even more accessible, and clear snippets of text allow for easy understanding.

Learn all you need to know to get the most out of your professional career with DK Essential Managers Handbook.

Table of Contents

  1. Contents 5
  2. Introduction 10
  3. MANAGING PEOPLE 12
  4. Chapter 1 Understanding yourself 14
  5. Developing self-awareness 16
  6. Using emotional intelligence 18
  7. Applying assertiveness 22
  8. Examining your assumptions 24
  9. Clarifying your values 26
  10. Developing your personal
  11. Chapter 2 Managing a team 30
  12. Setting goals and planning 32
  13. Designing work 34
  14. High-performing teams 36
  15. Valuing diversity 40
  16. Delegating effectively 42
  17. Motivating others 46 (1/2)
  18. Motivating others 46 (2/2)
  19. Teaching skills 52
  20. Appraising performance 54
  21. Chapter 3 Leading others 56
  22. Taking an ethical path 58
  23. Ensuring cultural fit 60
  24. Solving problems 62
  25. Building power 64
  26. Managing change 68
  27. Helping others improve 70 (1/2)
  28. Helping others improve 70 (2/2)
  29. Coaching and mentoring 76
  30. Managing careers 78
  31. LEADERSHIP 80
  32. Chapter 4 Understanding leadership 82
  33. Defining the challenge 84
  34. Leading from within 86 (1/2)
  35. Leading from within 86 (2/2)
  36. Leading through vision 92
  37. Growing with your role 94
  38. Chapter 5 Taking up your leadership role 96
  39. Preparing to lead 98
  40. Focusing your energy 102 (1/2)
  41. Focusing your energy 102 (2/2)
  42. Working at relationships 108
  43. Using competencies 112 (1/2)
  44. Using competencies 112 (2/2)
  45. Providing feedback 118
  46. Learning from feedback 122
  47. Developing yourself 124
  48. Balancing work and life 126
  49. Inspiring and encouraging 128
  50. Chapter 6 Leading through challenges 130
  51. Focusing on the future 132 (1/2)
  52. Focusing on the future 132 (2/2)
  53. Enabling change 138
  54. Energizing the team 140
  55. Leading difficult people 144
  56. Balancing targets 146
  57. Improving confidence 148
  58. Learning from entrepreneurs 150
  59. Chapter 7 Developing leaders 154
  60. Investing in the future 156 (1/2)
  61. Investing in the future 156 (2/2)
  62. Coaching for success 162
  63. Adopting new leadership patterns 164
  64. ACHIEVING HIGH PERFORMANCE 166
  65. Chapter 8 Knowing yourself 168
  66. Looking in from outside 170
  67. Setting goals 172
  68. Analyzing your strengths and limitations 174
  69. Developing your brand 176
  70. Planning the future 178 (1/2)
  71. Planning the future 178 (2/2)
  72. Chapter 9 Improving your skills 184
  73. Managing your time 186 (1/2)
  74. Managing your time 186 (2/2)
  75. Participating in meetings 192
  76. Chairing a meeting 194
  77. Dealing with difficult people 196
  78. Chapter 10 Becoming more effective 198
  79. Reading and remembering 200
  80. Being creative 202
  81. Being confident 204
  82. Making decisions 208 (1/2)
  83. Making decisions 208 (2/2)
  84. Saying “no” 214
  85. Listening effectively 216
  86. Chapter 11 Becoming successful 218
  87. Networking 220 (1/2)
  88. Networking 220 (2/2)
  89. Working with a mentor 226
  90. Moving on 228
  91. Reviewing your plans 232
  92. EFFECTIVE COMMUNICATION 234
  93. Chapter 12 Understanding communication skills 236
  94. Defining communication 238
  95. Overcoming barriers 240
  96. Communicating at work 242
  97. Planning your approach 244 (1/2)
  98. Planning your approach 244 (2/2)
  99. Matching the message 250
  100. Choosing your medium 252
  101. Chapter 13 Speaking and writing 254
  102. Planning your speech 256
  103. Developing visual support 260
  104. Improving your confidence 264
  105. Delivering your speech 266
  106. Becoming a better writer 268 (1/2)
  107. Becoming a better writer 268 (2/2)
  108. Writing a business letter 274
  109. Using email and texts effectively 276
  110. Writing reports 280
  111. Chapter 14 Communicating with your team 282
  112. Listening to your team 284
  113. Understanding nonverbal communication 286
  114. Running briefings and meetings 288
  115. Communicating to persuade 290
  116. Managing conflict 292
  117. Chapter 15 Communicating externally 296
  118. Selling 298
  119. Communicating across countries and cultures 300
  120. Writing for the web 304
  121. Communicating through social media 306
  122. Running a teleconference 308
  123. Communicating in a crisis 312
  124. Preparing for media interviews 314
  125. Building brands 316
  126. PRESENTING 318
  127. Chapter 16 Planning to present 320
  128. Putting the audience first 322
  129. Presenting and selling 324
  130. Presenting formally 326
  131. Planning the structure 328
  132. Selecting a framework 330
  133. Chapter 17 Taking center stage 334
  134. Creating a first impression 336
  135. Looking confident 338 (1/2)
  136. Looking confident 338 (2/2)
  137. Holding the audience 344
  138. Calming nerves 346
  139. Speaking powerfully 348
  140. Succeeding with formal speeches 350 (1/2)
  141. Succeeding with formal speeches 350 (2/2)
  142. Running the Q&A 356
  143. Answering tough questions 358
  144. Dealing with the media 360
  145. Talking to reporters 362
  146. NEGOTIATING 364
  147. Chapter 18 Preparing to negotiate 366
  148. Becoming a negotiator 368
  149. Understanding negotiation dilemmas 370
  150. Being prepared 372
  151. Designing the structure 376 (1/2)
  152. Designing the structure 376 (2/2)
  153. Chapter 19 Setting your style 382
  154. Defining negotiation styles 384
  155. Defining interest-based negotiation 386
  156. Negotiating from the whole brain 388
  157. Creating win-win deals 390
  158. Building relationships 392
  159. Developing mutual trust 394
  160. Negotiating fairly 396
  161. Chapter 20 Conducting negotiations 398
  162. Negotiating with power 400
  163. Making offers and counteroffers 404
  164. Making concessions 406
  165. Being persuasive 408
  166. Managing impasses 412
  167. Avoiding decision traps 414
  168. Managing emotions 418
  169. Dealing with competitive tactics 422
  170. Closing the deal 424
  171. Chapter 21 Developing your technique 426
  172. Negotiating as a team 428
  173. Dealing with many parties 432 (1/2)
  174. Dealing with many parties 432 (2/2)
  175. Negotiating internationally 438 (1/2)
  176. Negotiating internationally 438 (2/2)
  177. Using a coach 444
  178. Being a mediator 446
  179. Learning from the masters 450
  180. Index 452 (1/3)
  181. Index 452 (2/3)
  182. Index 452 (3/3)
  183. Acknowledgments 464
18.119.103.204