Two of the most important skills for a manager,
and often also the most daunting, are to
stand up in front of an audience and deliver
a presentation, and to communicate effectively
in writing, whether in formal business letters,
email correspondence, or detailed reports.
For both, clear thinking, preparation, and
practice are the keys to success.
Speaking
and writing
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PLANNING YOUR SPEECH
BECOMING A BETTER
WRITER
IMPROVING YOUR
CONFIDENCE
DEVELOPING VISUAL
SUPPORT
DELIVERING YOUR SPEECH
WRITING A BUSINESS
LETTER
USING EMAIL AND
TEXTS EFFECTIVELY
WRITING REPORTS
US_254-255_Speaking_and_writing_Op13.indd 255 30/05/16 3:04 pm
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