ACKNOWLEDGMENTS

This book builds upon an extensive literature on corporate-level strategy, which we summarize in Chapter 2. We are indebted to the pioneering work of the strategy scholars who educated us about the power of corporate-level strategy: Alfred Chandler, Michael Porter, Cynthia Montgomery, David Collis, Joseph Bower, Michael Goold, Andrew Campbell, Marcus Alexander, Gary Hamel, C. K. Prahalad, and Constantinos Markides. We hope that we have represented their contributions faithfully and have added to them by explicating how to design a measurement and management system that communicates and manages the capture of enterprise-derived value.

We have also benefited greatly from the experiences of the more than thirty enterprises we cite in this book. The innovations in their organizations continually stimulate and enrich our thinking. In particular, our thanks go to the following contributors:

We are also indebted to the professional staff of the Balanced Scorecard Collaborative. These talented people push the envelope of good management practices with their clients on a continuing basis. They are our fountain of knowledge. We would like to recognize the following for their specific contributions to this book: Arun Dhingra for his work on finance organization alignment, Robert Gold for his contributions to IT organization alignment, Cassandra Frangos for her leadership on human capital alignment, Mike Nagel for his pioneering work on board governance, Randy Russell for his research on management best-practices programs, and Rob Howie for leading our Balanced Scorecard Hall of Fame program.

We would like to acknowledge the work of Steve Fortini, who prepared the many complex graphics. Final acknowledgment to our assistants—Rose LaPiana and David Porter—and to the HBS Press staff, including Hollis Heimbouch, our editor for all four Balanced Scorecard books, and Jen Waring, production editor.