Week 6
Building Capability

Every time you meet one-on-one with the people on your staff, you have an opportunity to provide feedback and offer coaching. You have an obligation to provide feedback—it’s information your employees need to be successful in their jobs. Coaching is a choice; sometimes yours, and sometimes the employee’s.

Coaching provides the help and support for people to improve their capabilities. Employees can request coaching when they want to learn a new skill, when they want to improve their performance, or when they are stuck and need some fresh ideas. As a manager, you may initiate coaching when you see someone struggling or at risk of failure.

You always have the option not to coach. You can choose to give your team member feedback (information about the past), without providing advice on options for future behavior.