Know the difference between PBX and key system functionality |
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Understand the legacy PSTN signaling types: supervisory, addressing, and informational |
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Know the difference between a numbering plan and a dial plan |
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Before implementing Voice over IP (VoIP) technology, you should understand the basics of the current analog and time-division multiplexing (TDM) operation in the public switched telephone network (PSTN). Although VoIP is established for use within an organization, when it is time to communicate outside the organization, the VoIP world needs to interface with the existing PSTN.
A legacy public switched telephone network (PSTN) is comprised of the following individual components that provide end-to-end call functionality:
Telephones: Analog telephones are the most common type of phone in a legacy telephony network. Analog phones connect directly to the PSTN.
Private or central office (CO) switch: These switches terminate the local loop and handle signaling, digit collection, call routing, call setup, and call teardown. The CO provides the power to generate call progress signaling such as dial tone, busy, ringing, and ringback.
CO trunk: A CO trunk is a direct connection between a local CO and a PBX that can be analog or digital.
Interoffice trunk: An interoffice trunk is typically a digital circuit that connects the COs of two local telephone companies.
Figure 1.1 illustrates a legacy PSTN.
The two types of business phone systems are private branch exchanges (PBXs) and key systems.
A PBX provides a common connection to the CO for many users. The sizing of the CO connection depends on the call volume, both incoming to the PBX and outgoing from the PBX. For example, based on call volume, a single T1 circuit that supports up to 24 calls could be used in a PBX environment to support 100 users. The CO routes all calls to the PBX in the customer’s Direct Inward Dial (DID) block, such as 773-555-0100 through 773-555-0199, to the T1 connection, and the PBX redirects the incoming calls to the appropriate extension. Typically users dial an access code, such as 9, to gain access to a PSTN circuit.
A key system places all CO connections on everybody’s phone. A key system implementation for a small office with 20 people would have 20 phones with eight direct line connections to the CO on each phone. Users select an available line on their phone to access the PSTN directly.
Understand the difference between a key system and a PBX. A key system phone has direct access to PSTN connections; a PBX phone requires an access code to be connected to a shared pool of PSTN connections. Key systems support a limited number of features and users; PBX systems support a larger number of users and have more advanced features.
Legacy telephony uses the following three types of signaling:
Supervisory: Communicates the current state of the telephony device
Address: Communicates the digits dialed
Informational: Communicates with the people involved about the call status
The following sections describe each signaling type.
A subscriber and the CO notify each other of the call status using audible tones and electrical current changes. This exchange of information is called supervisory signaling. For local loops, the CO end connects one wire to a battery that supplies –48 volts DC with 20 milliamps of current, and the second wire at the CO is connected to ground.
There are three different types of supervisory signaling:
On-hook: The handset on the phone controls the local loop, which is a two-wire circuit connected to the CO. When the handset is in the cradle, the circuit is open (broken or on-hook). With an open circuit, there is no electricity flowing.
Off-hook: When you pick up the handset, the circuit is closed (off-hook) and the CO detects the current flow, just like turning on a light switch. When the CO detects the current flow, it plays a dial tone on the circuit and waits 15 seconds for you to dial digits. When the CO detects the first digit, it turns off the dial tone.
Ringing: When a subscriber receives a call, the CO sends an AC signal at 40 Volts Root Mean Square (Vrms) to the phone ringer to notify the subscriber of an inbound call. In the United States, the signal is 2 seconds on and 4 seconds off. In the U.K., ring timing goes 0.4 second on, 0.2 second off, 0.4 second on, 2 seconds off, and then repeats. The service provider sends a ringback tone (informational signaling) to the caller, alerting the caller that it is sending ringing voltage to the receiver’s telephone. The ringback tone sounds similar to ringing, but it is a call-progress or informational tone provided by the caller’s CO.
There are two types of telephones: a rotary-dial telephone (pulse dialing) and a push-button (DTMF tone) telephone.
Analog telephones use two different types of address signaling to notify the CO which number they are calling:
Dual tone multifrequency (DTMF): Each button on the keypad of a touch-tone phone pad is associated with a pair of frequencies, one high and one low. The combination of both tones notifies the CO of the number that is being dialed.
Pulse: The large numeric dial wheel on a rotary-dial telephone spins to send digits to place a call. These digits must be produced at a specific rate and within a certain level of tolerance. Each pulse consists of a timed “break” and a “make,” to open and close the local loop circuit. The break segment is the time during which the circuit is open. If you dial a 3, three pulses are sent to the CO.
Tone combinations provide informational signaling that indicates call progress and notifies subscribers of the call status. Each combination of tones represents a different event in the call process. These events include the following:
Dial tone: Indicates that the CO or PBX is ready to receive digits from the user telephone
Busy: Indicates that a call cannot be completed because the telephone at the remote end is already in use
Ringback: Indicates that the CO or PBX is attempting to complete a call on behalf of a subscriber
Congestion: Indicates that congestion in the long-distance telephone network is preventing a telephone call from being processed
Reorder tone: Indicates that all the local telephone circuits are busy, thus preventing a telephone call from being processed
Receiver off-hook: Indicates that a receiver has been off-hook for an extended period of time without placing a call
No such number: Indicates that a subscriber has placed a call to a nonexistent number
Confirmation tone: Indicates that the CO or PBX is attempting to complete a call
Call setup in the PSTN requires coordination between the COs involved with the calls, as shown in Figure 1.2.
After the CO collects the subscriber-dialed digits, the CO switch uses SS7 to map the circuit between COs to complete a telephone call across the PSTN. The call usually makes several hops, for example, from the local CO to a long-distance company to the remote CO. At each hop along the way, the CO or service provider telephone switches need to map the incoming call path to the outgoing call path. SS7 is responsible for lining up all the component links to create an end-to-end call.
A numbering plan is used in telecommunications to allocate telephone number lengths and ranges to countries, regions, areas, and exchanges and to nonfixed telephone networks such as mobile phone networks. The numbering plan defines the rules for assigning numbers to end devices.
A typical dialed telephone number is comprised of two types of digits:
Codes: Digits that do not always need to be dialed
Local number: Digits that must always be dialed
A standards governing body, such as the North American Numbering Plan organization, typically administers numbering plans. The governing body is responsible for regulating the distribution and formatting of numbers. Many regional and national numbering plans exist, including the following:
North American Numbering Plan (NANP)
U.K. National Numbering Scheme
Using the NANP as our first example, telephone numbers are represented as a standard 10-digit pattern, NXX-NXX-XXXX, where N is a digit from 2 through 9 and X is a digit from 0 through 9. The three sections are typically referred to as area code, exchange, and station or line.
Another example that operates in parallel with the individual European countries, such as the U.K. National Numbering Scheme, is the European Telephony Numbering Space (ETNS). ETNS is a European numbering space that is parallel to the existing national numbering spaces and is used to provision pan-European services, which is an international service that can be invoked from at least two European countries. The main objective is to allow effective numbering for European international services for which national numbers might not be adequate and global numbers might not be available. The designation of a new European country code, 388, allows European international companies, services, and individuals to obtain a single European number to access their services.
Four ETNS services are now available: Public Service Application, Customer Service Application, Corporate Networks, and Personal Numbering. A European service identification (ESI) code is designated for each ETNS service. The one-digit service type code follows the European country code 388 and European service code 3 (3883), as shown in Table 1.1.
There are three parts to an ETNS subscriber number:
The European country code (388) combined with the European service code (3)
The European service code that identifies a particular ETNS service (refer to Table 1.1)
The European subscriber number assigned to a customer
The maximum length of a European subscriber number is 15 digits; for example, 3883 S XXXXXXXXXX, where S is 1, 3, 5, or 7.
E.164 is an international numbering plan for public telephone systems in which each assigned number contains a country code, a national destination code, and a subscriber number. An E.164 number can have up to 15 digits. The International Telecommunication Union (ITU) originally developed the E.164 plan.
In the E.164 plan, each address is unique worldwide. With up to 15 digits possible in a number, there are 100 trillion possible E.164 phone numbers. This makes it possible, in theory, to direct-dial from any conventional phone set to any other conventional phone set in the world by inputting no more than 15 single digits.
Most telephone numbers belong to the E.164 numbering plan, although this does not necessarily extend to internal PBX extensions.
The E.164 numbering plan for telephone numbers includes the following plans:
Country calling codes
Regional numbering plans, such as the following:
ETNS
NANP
Various national numbering plans, such as the U.K. National Numbering Scheme
1. |
A and B. Telephones and CO switches are components of the legacy PSTN. Answer C, SS7, is a call setup signaling protocol, and answer D is a private switch connected to the edge of the PSTN, so those options are incorrect. |
2. |
B and D. Key systems are typically used for smaller organizations, where each phone has access to all outside lines. Key systems do not have advanced call-routing features such as a PBX and are not limited to either a minimum or maximum number of users, but are typically used for organizations with 50 or less users. Therefore A, C, and E are incorrect. |
3. |
B. Each key on the keypad generates a combination of high and low tones or frequencies. Answers A and D are incorrect; two frequencies are required per digit, not one. Answer C is incorrect because it refers to off-on pulses, not tones. |
4. |
C. SS7 is used for call routing between COs. SS7 is not used for direct PBX-to-PBX communications, so answers A and B are incorrect. Answer D is incorrect because ISDN places calls to the PSTN using the Q.931 protocol. |
5. |
A and E. A numbering plan has a set of addressing rules and an authority that manages the plan within its territory. No international organization mandates numbering plans, so answer B is incorrect. The NANP manages the United States and Canada as its territory, so answer C is incorrect. PBX numbering is controlled within an organization, so D is incorrect. |
6. |
A, D, and F. E.164 addresses consist of country code, national destination code, and subscriber number. The terms regional, office, national, and circuit can be associated with regional governing bodies such as NANP administration, so answers B, C, E, and G are incorrect. |
7. |
C. Answer A refers to the voltage as positive DC so is incorrect. Answers B and D refer to AC voltage, which is incorrect. |
8. |
B. 40 Vrms AC activates the ringer on the phone. Answers A and C refer to the voltage as DC, and ringing takes place when there is no DC circuit established. Answer D is incorrect because it uses a negative AC voltage. |
9. |
B and D. Ringback and busy let the original caller identify the currently placed call status. Answer A alerts the called party that there is an incoming call and is incorrect. Answer C is incorrect because it is used to inform the caller that the CO is ready to accept digits. |
10. |
B and D. Answer A is incorrect because SS7 is used for call setup between COs, and answer C is a standards-based method for defining numbering plans, and is incorrect. |
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