Review Questions

Use this chapter and your practical troubleshooting knowledge and skills to answer the following questions. The answers are located in Appendix A, “Answers to Review Questions.”

1:CDP sends and receives neighbor advertisements over multicast address 01-00-0c-cc-cc and uses a proprietary HDLC type value. CDP must run on media that supports what?
2:To match up the following buffer pools with the appropriate sizes (small, middle, big, very big, large, and huge), what IOS command would you use?

  1. 104 bytes

  2. 600 bytes

  3. 1524 bytes

  4. 4520 bytes

  5. 5024 bytes

  6. 18024 bytes

3:Which support tool can monitor up to all seven layers and is the least stressful on the router?

  1. Network monitor

  2. Protocol analyzer

  3. debug

  4. ping

4:List the five categories of network management and give a Cisco example of an NMS.
5:What NMS feature of Cisco's product is a replacement for CWSI? List at least four other features that this product is responsible for.
6:What type of support tool records, displays, and analyzes how a protocol operates and gives a layer-by-layer decode? Give an example.
7:Cable testers (scanners) can be used to test physical connectivity. Many cable testers include TDR functionality. What type of device is used to test signal loss with fiber cable?
8:What support tool is useful for baselining and continuously tracks packets but doesn't decode them?
9:List at least two proactive and two reactive CCO tools?
10:Use the numbers 1–4 to match the priority levels with the following severity level.

- Information needed on product

- Production network severely degraded

- Network performance degraded

- Production network down

11:Escalation to Cisco support requires certain tasks. The show tech-support command is helpful. You need your equipment and service contract information, and you should open a case with specific priority level and case number. What CCO tool enables you to open, query, and update a case with TAC?
12:The Cisco Dynamic Configuration tool enables you to look up the specifics of a WSC1924A you bought off of eBay. You should quickly find that it is a 24-port, 10-MB switch with two 100BASE-TX ports and it is upgradeable to the Enterprise Edition. Under which category would you find this on the website?
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