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by Simon Hayward
Connected Leadership
Cover
Title
Contents
Foreword
About the author
Acknowledgements
Publisher’s acknowledgements
Introduction
1 Why you need to know about connected leadership
Old models are breaking down
A new style of leadership
Understanding connected leadership
Key benefits of connected leadership
Case study – Connected leadership at Mandarin Oriental
2 The end of business as usual?
Understanding the big trends
The rise of the ‘new consumer’
The emergence of the open and networked society
The arrival of the ‘Millennials’
Summary
3 The connected leadership challenge
Reinventing leadership
Leaders face a complex set of challenges
What does the connected organisation look like?
Leadership brand
What does the connected leader look like?
Case study – Leading from the front
Next steps
4 Purpose and direction
A time for renewal
Why direction and purpose?
Developing a clear sense of purpose
Establishing the right direction
The leader’s role
Case study – Connected leadership at Standard Chartered
5 Values in action
Redefining and aligning the core values
What’s important around here?
Authentic leadership
Creating a values-led culture
Ethical leadership
Case study – Values and authenticity at Marks and Spencer
6 Connected relationships
Looking outward
Developing open and transparent relationships
Balanced processing of information
Strengthening key relationships – questions to ask
7 Devolving decision making
Rethinking the balance of power
Why decision making needs to be devolved
Organisational level
Your role as leader
Case study – Devolved decision making in action at Zara
8 Encouraging collaborative achievement
Breaking down barriers
Why collaboration counts
Organisational level
Your role as leader
Case study – Collaboration at PayPal
9 Creating an agile organisation
Dealing with turbulence
Innovation: unleashing the entrepreneurial spirit
Develop a learning organisation
Disruption builds adaptive leaders
Prioritise ruthlessly
Case study – Agility and customer focus at Three
10 Taking people with you
Building a connected company through strategic engagement
Engaging all the managers
Engaging everyone to create the connected company
Communicating connectivity effectively
Case study – Engaging people at Shop Direct
Connected company survey
11 Next steps
Reflection
Connected society
Conclusion
Index
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