Contents
1 Why you need to know about connected leadership
Understanding connected leadership
Key benefits of connected leadership
Case study – Connected leadership at Mandarin Oriental
2 The end of business as usual?
The rise of the ‘new consumer’
The emergence of the open and networked society
The arrival of the ‘Millennials’
3 The connected leadership challenge
Leaders face a complex set of challenges
What does the connected organisation look like?
What does the connected leader look like?
Case study – Leading from the front
Developing a clear sense of purpose
Establishing the right direction
Case study – Connected leadership at Standard Chartered
Redefining and aligning the core values
Case study – Values and authenticity at Marks and Spencer
Developing open and transparent relationships
Balanced processing of information
Strengthening key relationships – questions to ask
Rethinking the balance of power
Why decision making needs to be devolved
Case study – Devolved decision making in action at Zara
8 Encouraging collaborative achievement
Case study – Collaboration at PayPal
9 Creating an agile organisation
Innovation: unleashing the entrepreneurial spirit
Develop a learning organisation
Disruption builds adaptive leaders
Case study – Agility and customer focus at Three
Building a connected company through strategic engagement
Engaging everyone to create the connected company
Communicating connectivity effectively