Index
Adams, K.
adaptability
adaptive function , 2nd, 3rd
adaptive leadership , 2nd, 3rd, 4th
administrative function , 2nd
adult, parent and child styles , 2nd, 3rd, 4th
Africa
after-action review , 2nd
agility , 2nd, 3rd, 4th
disruption builds adaptive leaders
innovation , 2nd, 3rd, 4th
leader’s characteristics
learning organisation
organisation’s characteristics
political leaders
prioritisation, ruthless , 2nd
research findings
turbulence, dealing with
Alexander, Mary
ambiguity, manage
amorality , 2nd
Apple , 2nd
Argyris, C.
Asia Pacific
authenticity , 2nd, 3rd, 4th, 5th, 6th, 7th
balanced processing of information , 2nd, 3rd, 4th, 5th, 6th
clarity of values
core values, redefining and aligning
creating values-led culture
leader’s characteristics
learning organisation
mindfulness
moral compass , 2nd
open and transparent relationships , 2nd, 3rd, 4th, 5th, 6th, 7th
organisation’s characteristics
political leaders
role model , 2nd, 3rd
self-awareness , 2nd, 3rd, 4th
what’s important
awards for innovation
Babauta, L.
balanced processing of information , 2nd, 3rd, 4th, 5th, 6th
honest conversations
managing conflict
situational awareness
balanced scorecard
banks , 2nd, 3rd
purpose and direction , 2nd, 3rd
Standard Chartered Bank , 2nd
Belbin, M.
benchmarking, internal
benefits of connected leadership
Bergson, Henri
Berne, Eric
best practice
Biro, Meghan
blind spot , 2nd, 3rd
Brailsford, David , 2nd
branding , 2nd, 3rd, 4th
leadership brand
Bridges, William
Burns, J.M.
Calverley, Brook
capability, build
devolved decision making
case studies , 2nd, 3rd, 4th, 5th, 6th, 7th, 8th
Catlin, T. , 2nd
Central and Eastern Europe
change
leading
taking people with you
transition model
characteristics
of connected leader , 2nd
of connected organisation
checklists , 2nd, 3rd, 4th
agility
authenticity , 2nd
collaborative achievement
devolved decision making
purpose and direction
child, parent and adult styles , 2nd, 3rd, 4th
Churchill, Winston
Cirrus , 2nd, 3rd
Clinton, Hillary
closed conversations
coaching , 2nd, 3rd, 4th, 5th, 6th, 7th, 8th
conversations
development
performance
Coats, E.
cognition and information overload
collaborative achievement , 2nd, 3rd, 4th
breaking down barriers
community, human desire for , 2nd
conflict, finding cause of team
create right climate
cross-functional working , 2nd, 3rd, 4th
greater good
high-performance teams , 2nd, 3rd
leader’s characteristics
leader’s role
organisational level
organisation’s characteristics
political leaders
research findings
stages of team formation , 2nd
strong teams and inter-team working
Collins, Jim
commitment from top , 2nd
communicating connectivity
communities of practice , 2nd
community, human desire for , 2nd
competitive advantage , 2nd, 3rd, 4th
complex adaptive systems , 2nd, 3rd
complexity leadership , 2nd, 3rd, 4th, 5th, 6th
conflict
finding cause of team
managing
consensus
consumer
‘new’ , 2nd
continuous improvement
conversation spectrum
see also dialogue
Covey, Stephen
cross-functional working , 2nd, 3rd, 4th
cultural symbols
culture, organisational
Daum, Kevin
Deming, W. Edwards
devolved decision making , 2nd, 3rd
adaptive function
administrative function
balance of power
capability, build
empowerment in context
enabling function
leader’s characteristics
management information
organisational level
organisation’s characteristics
political leaders
process, robust
reason for
research findings , 2nd, 3rd
role as leader
Standard Chartered Bank
structure
trust, climate of
dialogue , 2nd, 3rd, 4th, 5th, 6th, 7th, 8th
coaching conversations
conversation spectrum
honest conversations
open and transparent relationships
purpose and direction , 2nd
quality of , 2nd
researching leadership brand
direction see purpose and direction
disruptive leadership development , 2nd
disruptive technologies
dissonance
distributed leadership , 2nd, 3rd, 4th, 5th, 6th, 7th, 8th, 9th
trust
do less
Dodge, Tanith , 2nd, 3rd, 4th
Drexler–Sibbet team performance model
Dyson, Dave , 2nd
Eastman Kodak
economies of scale
Edmondson, Amy
EE
ego states
emotional intelligence , 2nd, 3rd
empathy , 2nd, 3rd
empowerment , 2nd
aspects of
community
organisational level
role as leader
enabling function , 2nd, 3rd
engagement , 2nd, 3rd, 4th
drivers of
of everyone to create connected company
improve team
of managers to become connected leaders
PayPal
shared conversations
strategic
Ericsson
ethical buying
ethical leadership , 2nd
Ettedgui, Edouard
Europe
extrovert people
failure , 2nd
fail fast and learn , 2nd, 3rd
safe , 2nd
fast-food franchises
feedback , 2nd, 3rd, 4th, 5th, 6th, 7th
positive intent
review conversations
social media and customer
financial institutions
banks see separate entry
Fletcher, J.K.
France
freedom framework , 2nd, 3rd
Freiberg, Kevin and Jackie
Gandhi, M.
Garvin, David
Gates, Bill
GE
Generation Y , 2nd
Generation Z
George, Bill , 2nd
global financial crisis
GlobeScan , 2nd
golden circle
Golub, Harvey
Google
Gully, S.M.
HEAD Foundation
Heifetz, R.
heroic leader , 2nd, 3rd, 4th, 5th, 6th, 7th
hierarchy, intelligent
history of organisation
Hoffman, Reid
honesty , 2nd, 3rd, 4th
Hugo, Victor
humility
Humphries, Jacqui , 2nd
identity construction
IKEA
Inditex , 2nd, 3rd
inference, ladder of
influence
mutual , 2nd, 3rd, 4th, 5th, 6th
information overload , 2nd
innovation , 2nd, 3rd, 4th, 5th, 6th
INSEAD
Institute for Employment Studies (IES)
integrated leadership approach
intelligent hierarchy
InterContinental Hotels Group
intolerance of counter-productive behaviour , 2nd, 3rd
introvert people
Ipsos MORI , 2nd, 3rd
Islamic State (IS)
Japan
Johari Window
John Lewis
Kalshoven, K.
Kaplan, R.S.
Katzenbach, J.R.
key performance indicators , 2nd
King, Martin Luther
know your part
Korzynski, Pawel
Krebs, V.E.
Latin America
law firms , 2nd
leadership brand
learning
organisation
processes
Lego
Lewis, Dave , 2nd
listening , 2nd, 3rd, 4th, 5th
showing respect and
strategic
LMX (leader-member exchange) theory
localism
lonely leader syndrome
McGregor, Douglas
McKinsey , 2nd
McKinsey Global Institute
MacLeod Report , 2nd, 3rd
management information , 2nd, 3rd, 4th, 5th
Mandarin Oriental , 2nd
Mandela, Nelson
marketing
Marks and Spencer , 2nd, 3rd
Microsoft
Middle East
military
Millennials , 2nd
Milway, K.S. , 2nd
mindfulness
Mintzberg, Henry
mission command , 2nd
Moore’s Law
moral compass , 2nd
Moyse, Jacqueline , 2nd
multi-tasking
multi-team collaboration
narrative, organisational , 2nd, 3rd, 4th
see also storytelling
Network Rail
networked and open society , 2nd
‘new’ consumer , 2nd
next steps
Nokia
North America
objectives
know your part
SMART
Olympics: Team GB , 2nd, 3rd
ongoing process of sensemaking
open and networked society , 2nd
open and transparent relationships , 2nd, 3rd, 4th, 5th, 6th, 7th
emotional intelligence
feedback
feelings of others
feelings, understanding and using your
how you come across to others
leading with purpose
opening up
optimism
organisational capabilities , 2nd
organisational narrative , 2nd, 3rd, 4th
see also storytelling
organisational structure
Ortega, Amancio
parent, adult and child styles , 2nd, 3rd, 4th
parking spaces
PayPal
performance management
Peters, Steve
Pinsent, Matthew
planning for action
plausibility
political leaders
Polman, Paul
Popper, Karl
present moment
prioritisation, ruthless
agility , 2nd
purpose and direction
prizes
Procter & Gamble
promotion
Provident Personal Credit
purpose and direction , 2nd, 3rd, 4th
banks
clear sense of purpose
complementary
embed
involvement
leader’s characteristics
organisation’s characteristics, 2nd, 3rd
political leaders
research findings
right direction
sensemaking , 2nd, 3rd
Standard Chartered Bank
tell the story
questionnaires
connected company , 2nd, 3rd, 4th
questions to ask yourself , 2nd
agility
authenticity, 2nd
collaborative achievement
devolved decision making
purpose and direction
railways in UK
RAPID technique
recession
recruitment , 2nd, 3rd
relationship skills , 2nd
see also open and transparent relationships
respect, listening and showing
review
after-action , 2nd
conversations
reward , 2nd, 3rd
self-improvement
team-based systems , 2nd, 3rd
RIM
role model , 2nd, 3rd, 4th, 5th
scheduling
Schein, E.
Schmidt, Eric
Scotland
self-actualisation
self-awareness , 2nd, 3rd, 4th
feedback
self-confidence , 2nd, 3rd
self-control
self-disclosure
self-knowing
self-reliance , 2nd
selflessness
Senge, Peter
sensemaking , 2nd, 3rd, 4th
servant leadership
service profit chain
shared conversations
shared leadership theory
Sharer, Kevin
Shell
Shop Direct , 2nd, 3rd
short-termism , 2nd
Siemieniuch, C.E.
Silicon Valley
simplicity, power of , 2nd
simplification , 2nd
Sinek, S.
Singapore
situational awareness , 2nd
Smallwood, N.
SMART objectives
smartphones , 2nd, 3rd
Smith, Frederick
social networks/media , 2nd, 3rd, 4th, 5th, 6th
researching leadership brand
society, connected
Solis
Spindler, Angela , 2nd
Spreitzer, G.M.
Stacey, R.D.
stakeholder management
Standard Chartered Bank , 2nd
Stevens, Mark
storytelling , 2nd, 3rd, 4th, 5th
expertise
repetition
Story Spine
straightforwardness
strategic engagement
strategic listening
strategic plans
best practice
strategy map
stretch–coach–review
subsidiarity
succession , 2nd, 3rd
symbols, cultural
systems thinking
Team GB , 2nd, 3rd
teaming
team(s) , 2nd
building
collaborative achievement see separate entry
conflict, finding cause of
cross-functional working , 2nd, 3rd, 4th
engagement
learning
PayPal
reward systems , 2nd
stages of team formation , 2nd
strong teams and inter-team working
virtual
terminology
Tesco , 2nd, 3rd
Theory X and Theory Y
Three , 2nd, 3rd, 4th, 5th
top-down commitment , 2nd
Tour de France
Towers Watson , 2nd
transactional leadership
transformational leadership , 2nd
trends
Millennials , 2nd
‘new’ consumer , 2nd
open and networked society , 2nd
‘tribes’
trust , 2nd, 3rd, 4th, 5th
building in teams
create climate of
distributed leadership
erosion of , 2nd, 3rd, 4th, 5th
moral pragmatism , 2nd
open and transparent relationships , 2nd, 3rd, 4th
Theory Y
words and action aligned
Twitter , 2nd
Uhl-Bien, Mary
Ulrich, D. , 2nd
values in action see authenticity
values-based leadership , 2nd
Virgin Group
VUCA world , 2nd, 3rd, 4th
Waddilove, Joshua
Walesa, Lech
Weick, K. , 2nd, 3rd, 4th, 5th, 6th
Western Europe
Whiteside, Roger
working groups
Xerox , 2nd
Zafar, Naeem
Zappos
Zara , 2nd, 3rd, 4th
Zelcer, Anton