Footnotes

Chapter 1

1 http://rfld.me/PnMOvW

2 http://rfld.me/MxrAfU

3 http://rfld.me/OHTrN5

4 http://rfld.me/PlBXIY

5 http://rfld.me/NT2QAB

6 Luke Wroblewski, Mobile First (New York: A Book Apart, 2011).

7 Designing with Web Standards, Third Edition (Berkeley, California: New Riders, 2010).

8 Visit futurefriend.ly for the complete manifesto and a full list of participants.

Chapter 2

1 Erin Kissane, The Elements of Content Strategy (New York: A Book Apart, 2011).

2 Peter Morville and Louis Rosenfeld, Information Architecture for the World Wide Web, Third Edition (Sebastopol, CA: O’Reilly, 2006).

3 http://rfld.me/PkiBxx

4 Karen McGrane has done an excellent job describing COPE in her talk, “Adapting Ourselves to Adaptive Content,” available on Slideshare at http://rfld.me/Nx5KbI.

Chapter 3

1 http://rfld.me/MQHbvB

2 http://rfld.me/NT31f3

3 To get started with content strategy, pick up Kristina Halvorson and Melissa Rach’s Content Strategy for the Web, Second Edition (Berkeley, California: New Riders, 2012) or Erin Kissane’s The Elements of Content Strategy (New York: A Book Apart, 2011).

4 If you’re new to content auditing, don’t miss Chapter 5 of Halvorson and Rach’s book.

5 For help making microcopy work, see “Micro Copy: Content Strategy and Writing the User Interface” from Amy Thibodeau at http://rfld.me/QbOH3u.

Chapter 4

1 For an incredibly detailed look at designing and using taxonomy in organizations, pick up Heather Hedden’s The Accidental Taxonomist (Medford, New Jersey: Information Today, 2010).

Chapter 5

1 For more on the topic from Resnick, see http://rfld.me/Olf1aM.

2 Ethan Marcotte, Responsive Web Design, Chapter 1 (New York: A Book Apart, 2011).

Chapter 6

1 See more of the story at http://rfld.me/M2dsyy.

Chapter 9

1 http://rfld.me/MhSooY

2 http://rfld.me/QjTkI9

3 Read the Pew 2012 Digital Differences report at http://rfld.me/NT3e23 and the 2011 Smartphones report at http://rfld.me/QbP522.

4 Hear Wroblewski talk about this with Jared Spool at http://rfld.me/Nx5KbI.

5 http://rfld.me/OHU5u3

6 Luke Wroblewski, Mobile First (New York: A Book Apart, 2011).

7 http://rfld.me/MxsmcS

Chapter 10

1 Read the whole report at http://rfld.me/QjTUpd.

2 You can watch the entire video of Parks and U.S. CIO Steven Van Roeckel launching the initiative at Techcrunch Disrupt on May 23, 2012, here: http://rfld.me/Olewe3.

Chapter 11

1 If you haven’t yet, do read Koczon’s whole article from A List Apart: http://rfld.me/MhSwou.

2 See Instapaper’s publisher tools at http://rfld.me/PkjiXJ.

Chapter 12

1 From the Digital Government report, available at http://rfld.me/QjTUpd. This particular gem is from Part C, on customer-centric thinking.