About the Author

Jason Ouellette is a SaaS entrepreneur and independent technology consultant with 17 years of experience in the enterprise software industry, including 9 years of hands-on work with Salesforce.com. He is currently CTO and Co-Founder of SocialPandas, a SaaS product company focused on converting social data into actionable intelligence for salespeople. In his prior role as Chief Architect of Appirio, a leading Salesforce.com consultancy, he led the development of popular Salesforce AppExchange applications such as Cloud Sync, Cloud Factor, and Professional Services Enterprise. He was recognized by Salesforce as a Force.com MVP in 2011–2013, and Force.com Developer Hero in 2009. He has a B.S. in Information and Decision Systems from Carnegie Mellon University.