About the Authors

Chip R. Bell is a senior partner with the Chip Bell Group and manages the office near Atlanta. He has served as consultant, trainer, or speaker to such major organizations as GE, Microsoft, State Farm, Marriott, Lockheed-Martin, Cadillac, KeyBank, Ritz-Carlton Hotels, Pfizer, Eli Lilly, USAA, Merrill Lynch, Allstate, Caterpillar, Hertz, Accenture, Verizon, Home Depot, Harley-Davidson, and Victoria’s Secret. He has served as an adjunct instructor at Cornell University, Manchester University (UK), and Penn State University. Additionally, he was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and served on the faculty of the Instructional Methods Division of the Army Infantry School.

Chip is the author of nineteen books, including Wired and Dangerous (co-authored with John Patterson and a winner of a 2011 Axiom Award as well as a 2012 Independent Publishers IPPY Award), Take Their Breath Away (also with John Patterson), Instructing for Results (with Fredric Margolis), Magnetic Service (with Bilijack Bell and winner of the 2004 Benjamin Franklin Award), Managing Knock Your Socks Off Service (with Ron Zemke), Service Magic (also with Ron Zemke), and Dance Lessons (with Heather Shea Schultz). He has also contributed chapters to The Sales Training Handbook, The Training and Development Handbook, and The Handbook of Human Resource Development. The first edition of Managers as Mentors won the prestigious Athena Award for excellence in mentoring literature.

His articles on training and learning have appeared in such professional journals as T+D, Training, HR Magazine, Personal Excellence, Workforce Training News, The Toastmaster, Educational Leadership, Adult Training, Adult Leadership, Storyteller’s Journal, and Journal of European Training (UK). Chip’s articles on leadership and mentoring have appeared in Leadership Excellence, MWorld, Entrepreneur, Leader to Leader, Advanced Management Journal, Sales and Service Excellence, Journal of Management Consulting, Customer Relationship Management, Quality Digest, Staff Digest, and Today’s Leaders.

Marshall Goldsmith was recently recognized as the number 1 leadership thinker in the world and the number 7 business thinker in the world at the biannual Thinkers50 ceremony sponsored by the Harvard Business Review. He is the million-selling author or editor of thirty-one books, including the New York Times and Wall Street Journal bestsellers MOJO and What Got You Here Won’t Get You There—a WSJ #1 business book and winner of the Harold Longman Award for Business Book of the Year. His books have been translated into twenty-eight languages and become bestsellers in eight countries.

Marshall’s professional acknowledgments include Institute for Management Studies—Lifetime Achievement Award (one of only two ever awarded); American Management Association—fifty great thinkers and leaders who have influenced the field of management over the past eighty years; BusinessWeek—fifty great leaders in America; Wall Street Journal—top ten executive educators; Forbes—five most-respected executive coaches; Leadership Excellence—top five thinkers on leadership; Economic Times (India)—top CEO coaches of America; Economist (UK)—most credible executive advisors in the new era of business; National Academy of Human Resources—Fellow of the Academy (America’s top HR award); World HRD Congress—2011 global leader in HR thinking; 2011 Tata Award (India) for Global HR Excellence; Fast Company—America’s preeminent executive coach; and Leader to Leader Institute—2010 Leader of the Future Award.

Dr. Goldsmith’s Ph.D is from UCLA’s Anderson School of Management. He teaches executive education at Dartmouth’s Tuck School and frequently speaks at leading business schools. Marshall’s other books include Succession: Are You Ready?, a WSJ bestseller; The Leader of the Future, a BusinessWeek bestseller; and the AMA Handbook of Leadership, The Organization of the Future 2, and The Leadership Investment, all three of which are American Library Association-Choice award winners for academic business books of the year.