We do keynotes and workshops on mentoring and coaching. Let us know if either is needed to assist in meeting the learning goals of your organization. We also enjoy providing consultation on leadership mentoring and executive coaching.
We encourage you to visit our individual websites and follow our blogs on www.managersasmentors.com.
Chip R. Bell
Phone: (214) 522-5777
Email: [email protected]
Website: www.chipbell.com
Blog site: www.managersasmentors.com.
Marshall Goldsmith
Phone: 858-759-0950
Email: [email protected]
Website: www.marshallgoldsmith.com
Blog site: marshallgoldsmith.blogspot.com
Chip R. Bell and John Patterson
Wired and Dangerous
How Your Customers Have Changed and to Do About It
Customers today are picky, fickle, vocal, and “all about me” vain. With the reach and influence of the Internet, they are also powerful. Chip Bell and John Patterson analyze this service revolution and, using real-world examples, provide a tested formula for transforming today’s edgy customers into eager partners. Paperback, 264 pages, ISBN 978-1-60509-975-0 |
Chip R. Bell and Bilijack R. Bell
Magnetic Service
Secrets for Creating Passionately Devoted Customers
Do you long to build a cult-like following for your business? Would you like to have customers who don’t just recommend you but assertively insist that their friends do business with you? Discover the seven “magnetic service” secrets that have created devoted fans for brands such as Starbucks, Harley-Davidson, and the Ritz-Carlton. Paperback, 192 pages, ISBN 978-1-57675-375-0 |
Dance Lessons
Six Steps to Great Partnerships in Business and Life
This comprehensive guide to building partnerships with passion, quality, heart, and soul features exciting tools for selecting the right form of partnership, smart ways to accurately pick good partners, effective methods for dealing with difficult partners and partnerships, vital cues that tell you when a partnership is ready to end, helpful tips on how to end it, and more! Hardcover, 240 pages, ISBN 978-1-57675-043-8 |
Chip R. Bell
Customers as Partners
Building Relationships That Last
Customers as Partners examines the qualities that form the core of all lasting relationships and describes a way of business where personal interactions, not simply sales, take center stage. When you put the relationship first, customers and clients will respond in kind and will feel they have a personal stake in your success. Hardcover, 256 pages, ISBN 978-1-881052-54-8 |
Berrett-Koehler is an independent publisher dedicated to an ambitious mission: Creating a World That Works for All.
We believe that to truly create a better world, action is needed at all levels—individual, organizational, and societal. At the individual level, our publications help people align their lives with their values and with their aspirations for a better world. At the organizational level, our publications promote progressive leadership and management practices, socially responsible approaches to business, and humane and effective organizations. At the societal level, our publications advance social and economic justice, shared prosperity, sustainability, and new solutions to national and global issues.
A major theme of our publications is “Opening Up New Space.” Berrett-Koehler titles challenge conventional thinking, introduce new ideas, and foster positive change. Their common quest is changing the underlying beliefs, mindsets, institutions, and structures that keep generating the same cycles of problems, no matter who our leaders are or what improvement programs we adopt.
We strive to practice what we preach—to operate our publishing company in line with the ideas in our books. At the core of our approach is stewardship, which we define as a deep sense of responsibility to administer the company for the benefit of all of our “stakeholder” groups: authors, customers, employees, investors, service providers, and the communities and environment around us.
We are grateful to the thousands of readers, authors, and other friends of the company who consider themselves to be part of the “BK Community.” We hope that you, too, will join us in our mission.
A BK Business Book
This book is part of our BK Business series. BK Business titles pioneer new and progressive leadership and management practices in all types of public, private, and nonprofit organizations. They promote socially responsible approaches to business, innovative organizational change methods, and more humane and effective organizations.
Visit Our Website: www.bkconnection.com
Read book excerpts, see author videos and Internet movies, read our authors’ blogs, join discussion groups, download book apps, find out about the BK Affiliate Network, browse subject-area libraries of books, get special discounts, and more!
Subscribe to Our Free E-Newsletter, the BK Communiqué
Be the first to hear about new publications, special discount offers, exclusive articles, news about bestsellers, and more! Get on the list for our free e-newsletter by going to www.bkconnection.com.
Get Quantity Discounts
Berrett-Koehler books are available at quantity discounts for orders of ten or more copies. Please call us toll-free at (800) 929-2929 or email us at [email protected].
Join the BK Community
BKcommunity.com is a virtual meeting place where people from around the world can engage with kindred spirits to create a world that works for all. BKcommunity.com members may create their own profiles, blog, start and participate in forums and discussion groups, post photos and videos, answer surveys, announce and register for upcoming events, and chat with others online in real time. Please join the conversation!
3.149.27.72