How Can We Help?

We do keynotes and workshops on mentoring and coaching. Let us know if either is needed to assist in meeting the learning goals of your organization. We also enjoy providing consultation on leadership mentoring and executive coaching.

We encourage you to visit our individual websites and follow our blogs on www.managersasmentors.com.

Chip R. Bell
Phone: (214) 522-5777
Email: [email protected]
Website: www.chipbell.com
Blog site: www.managersasmentors.com.

Marshall Goldsmith
Phone: 858-759-0950
Email: [email protected]
Website: www.marshallgoldsmith.com
Blog site: marshallgoldsmith.blogspot.com

 

Also by Chip Bell

Chip R. Bell and John Patterson

Wired and Dangerous

How Your Customers Have Changed and to Do About It

 

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Customers today are picky, fickle, vocal, and “all about me” vain. With the reach and influence of the Internet, they are also powerful. Chip Bell and John Patterson analyze this service revolution and, using real-world examples, provide a tested formula for transforming today’s edgy customers into eager partners.

Paperback, 264 pages, ISBN 978-1-60509-975-0
PDF ebook, ISBN 978-1-60509-976-7

 

Chip R. Bell and Bilijack R. Bell

Magnetic Service

Secrets for Creating Passionately Devoted Customers

 

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Do you long to build a cult-like following for your business? Would you like to have customers who don’t just recommend you but assertively insist that their friends do business with you? Discover the seven “magnetic service” secrets that have created devoted fans for brands such as Starbucks, Harley-Davidson, and the Ritz-Carlton.

Paperback, 192 pages, ISBN 978-1-57675-375-0
PDF ebook, ISBN 978-1-60509-642-1

 

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Chip R. Bell and Heather Shea

Dance Lessons

Six Steps to Great Partnerships in Business and Life

 

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This comprehensive guide to building partnerships with passion, quality, heart, and soul features exciting tools for selecting the right form of partnership, smart ways to accurately pick good partners, effective methods for dealing with difficult partners and partnerships, vital cues that tell you when a partnership is ready to end, helpful tips on how to end it, and more!

Hardcover, 240 pages, ISBN 978-1-57675-043-8
PDF ebook, ISBN 978-1-60994-150-5

 

Chip R. Bell

Customers as Partners

Building Relationships That Last

 

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Customers as Partners examines the qualities that form the core of all lasting relationships and describes a way of business where personal interactions, not simply sales, take center stage. When you put the relationship first, customers and clients will respond in kind and will feel they have a personal stake in your success.

Hardcover, 256 pages, ISBN 978-1-881052-54-8

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Join the BK Community

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