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by Marshall Goldsmith, Chip R. Bell
Managers as Mentors, 3rd Edition
Cover Page
Title Page
Copyright Page
Contents
Beginning Our Journey
Managers As Mentors, ReVISITED
Why Mentoring Is Important … Today
Mentoring as an Art
Part 1: Mentoring Is …
Part 2: Surrendering—Leveling the Learning Field
Part 3: Accepting—Creating a Safe Haven for Risk Taking
Part 4: Gifting—The Main Event
Part 5: Extending—Nurturing a Self-Directed Learner
Part 6: Special Conditions
Part 7: The Mentor’s Toolkit
How to Get the Most from This Book
Part 1 Mentoring Is …
1 Panning for Insight: The Art of Mentoring
Lessons from the First Mentor
Traps to Avoid
The Qualities of Great Mentoring
The Real Aim of Mentoring:Mastering, Not Mastery
Busting the Boundaries
SAGE: The Model for Great Mentoring
2 Mentoring in Action: The Act of Mentoring Up Close
3 Assessing Your Mentoring Talents: A Self-Check Scale
The “Test”
Interpretation
4 CASE STUDY Every Knock’s a Boost: An Interview with Mark Tercek, CEO of The Nature Conservancy
Part 2 Surrendering—Leveling the Learning Field
5 Kindling Kinship: The Power of Rapport
The Components of Rapport
6 The Elements of Trust Making: “This Could Be the Start of Something Big!”
Mentoring: Steve Allen Style
Communicating Genuineness, Allen-Style
Communicating Credibility, Allen-Style
Communicating Anything, Allen-Style
7 The Person in the Mirror: Mentor Humility Creates Protégé Confidence
8 Inside the Mind of the Protégé: When Fear and Learning Collide
Partners Soothe
Partners Understand
Partners Bolster Self-Esteem
9 CASE STUDY Fail Faster: An Interview with Liz Smith, CEO of Bloomin’ Brands
Part 3 Accepting—Creating a Safe Haven for Risk Taking
10 Invitations to Risk: Acceptance as a Nurturer of Courage
Invitation # 1: Dynamic modeling
Invitation # 2: Judgment-Free Communication
Invitation # 3: Rational Affirmation
11 Socrates’ Great Secret: Awesome Queries
The Creative Human Computer
How to Ask Questions
12 The Ear of an Ally: The Lost Art of Listening
Use Raffle Listening: Focus on Focus
Do You Look to Your Protégé Like You Are Listening?
Listen to Learn: Be a Mirror
Put Your Protégé in Charge of Cueing You
13 “Give-and-Take” Starts with “Give”: Distinguished Dialogues
The Magic of Mind-Set
Priming the Pump
Dos and Don’ts for Dialogues
14 CASE STUDY Simply Listen: An Interview with Deanna Mulligan, CEO of the Guardian Life Insurance Company of America
Part 4 Gifting—The Main Event
15 Avoiding Thin Ice: The Gift of Advice
Giving Advice Without Getting Resistance
A Drama in Four Steps
16 Reporting on Blind Spots: The Gifts of Feedback and Feedforward
Serving the Breakfast of Champions
The Power of Feedforward
Eleven Reasons to Try FeedForward
17 Linking Proficiency to Purpose: The Gift of Focus
Focusing on Purpose
8220;Why” before “What” and “How”
18 The Bluebirds’ Secret: The Gift of Balance
Finding the Teachable Moment
Support Without Rescuing
Avoid Perfection
19 Inviting Your Protégé to Enchantment: The Gift of Story
Setting the Stage for the World of Enchantment
The Context: Painting the Background
The Challenge: Creating the Proper Tension
The Climax: Insight through Resolution
Putting the Right Spin on the Tale
20 CASE STUDY Grace under Fire: An Interview with Joe Almeida, CEO of Covidien
Part 5 Extending—Nurturing a Self-Directed Learner
21 Beyond the Relationship: Ensuring the Transfer of Learning
Lend a Helping Hand
Be Vigilant for Obstacles to Learning
Be an Advocate for Informal Learning
22 “If You Want Something to Grow, Pour Champagne on It!”
Advocate, Don’t Just Celebrate
Affirm Responsible Freedom
Value Learning Outcomes, Not Just the Great Effort
Align Advocacy with Vision
Champion Growers Don’t “Affirm Conditionally”
23 Managing Sweet Sorrow: Life after Mentoring
Going for Growth
Celebrate with Fanfare and Stories
Solidify Learning with Nostalgia
Let Time Pass before Follow-Up
24 CASE STUDY Fly High, Dive Deep: An Interview with Fred Hassan, Managing Director of Warburg Pincus, LLC
Part 6 Special Conditions
25 Unholy Alliances: Mentoring in Precarious Relationships
Trading Power for Respect:When Pupils Are Peers
Mentoring THE BOSS
Humility First
Ask Lots of Questions Up Front
Never Resist Resistance
Strive for Reciprocal Learning
Mentoring People Who Are Very Different
26 Arduous Alliances: Mentoring in Precarious Situations
Mentoring on the Run: White-Water Wisdom
Mentoring Long Distance: Remote Learning
27 CASE STUDY Respect Everyone: An Interview with Frances Hesselbein, CEO of Frances Hesselbein Leadership Institute
Part 7 The Mentor’s Toolkit
Tool #1: Quick Tips for Mentors and Protégés
Tips for Being a Great Protégé
Tips for Being a Great Mentor
Tool #2: Mentoring Competence Measure
Mentoring Competence Measure
Mentoring Competence Measure—Self-Assessment
Tool #3: Mentoring FAQs
Tool #4: More Reading on Mentoring
Tool #5. Elements of a Learning Plan
Tool #6: The Eagle: An Inspirational Story
Notes
Beginning Our Journey
Chapter 1 Panning for Insight
Chapter 3 Assessing Your Mentoring Talents
Chapter 5 Kindling Kinship
Part 3 Accepting—Creating a Safe Haven for Risk Taking
Chapter 11 Socrates’ Great Secret
Chapter 17 Linking Proficiency to Purpose
Chapter 19 Inviting Your Protégé to Enchantment
Chapter 26 Arduous Alliances
Bibliography
Thanks
Index
About the Authors
How Can We Help?
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