Index

Page numbers in italics refer to illustrations. Page numbers with n refer to a footnote. Roman numerals indicate pages at the front of the book.

abundance and scarcity 184, 198–9

achievements 31–3

acting ???as if??? 186, 187–8

action, taking 73–5, 99–100,293–4, 297–301

adjusting your strategy 83–5, 93–5

advice from others 67–9, 183–5, 187

affirmations 172

Aiken, Howard 215

alcohol 179, 273–82, 288

Alexander the Great 237

Ali, Muhammad 171

Allen, James 133

Allen, Robert 15

Amis, Kingsley 273

Andretti, Mario 231

appraisals 260–2

Asda 251–4

asking for advice 67–9, 183–5, 187

autobiographies 68–9

awareness 85

behaviour modification theory (Skinner) 259

Bejar, Hada 63

beliefs 39–40, 103–8, 111–13, 176–8, 184, 277–80

see also thinking

Benchley, Robert 19–20

biographies 68–9

blaming others 118–20, 133–4

body posture 144, 145, 158

books 68

Boone, Daniel 191

brain science 39, 170, 204

brainstorming ideas 216

Brothers, Joyce 220

Brown, Les 47

Caesar, Julius 297–8

Camus, Albert 285

career see work (occupation)

Carnegie, Dale 262

childhood beliefs 103–5, 106–7

childlike behaviour 83–5, 89–90, 146, 204, 209–10

Chuang Tzu 48

Churchill, Winston 4

Clare, Anthony 11

Clarke, Albert 223

Clarke, Arthur C 125

Cocker, Jarvis 100

coincidences, meaningful 38–9, 125, 299–300

Collins, Jim 253

Columbus, Christopher 106

comfort zone, expanding your 129–30

commitment 38, 297–301

communicating 243–7

conditioned responses 175–6, 179

Confident Club 247, 256

Connolly, Billy 194

consequences 137–8, 184

continuous improvement (kaizen) 93–5

Cou??, Emile 172

courage 99–100, 129–30, 219–20

see also fear; risk-taking

Covey, Stephen 23, 95, 252, 261

Coward, No??l 19, 231

Cowper, William 12

creativity 209–11, 215–16

criticising others 259–62

criticism 80, 124, 125, 146

see also feedback

Curry, John 112–13

customer experience 156–9, 252n1, 254–5

dead people, advice from 67–9

deadlines 45

decisions

acting on 75

to stop drinking 280–2

success as a decision 5–6

values and 23, 25

decluttering 138–40

depression 285–9

development discussions 261, 262

direction, sense of 3–7

Disney, Walt 6, 211

dog experiments 175–8

dreams, pursuing your 5–6, 211

Dunbar, Mary 13

Dyer, Wayne 58

Dyson, James 112

Edison, Thomas 112

education see learning

Einstein, Albert 84, 85

Eliot, T S 99

Elvidge, Jonathan 186

Emanuel, Richard 183–4

Emerson, Ralph Waldo 297, 298

emotions

control of 143–7, 158, 205

gratitude and 223–6

leadership and 239

self-talk and 152

triggers for 175–6, 179

values and 24–5

see also depression

The Empire Strikes Back 152

enthusiasm 297, 298

Erickson, Milton 187–8

excuses 118–20, 133–4

exercise, physical 265–70

expectations, effect on performance 230–1

experience

generalising from 107–8, 178, 179

learning from 79–80, 83–5, 89–90, 111–13

experimenting 79–80, 83–5,89–90

explaining bad events 178, 179

failure

as feedback 79–80, 111–13

nature of 5, 11, 85

responding to 99–100, 178, 179

faking it see acting ???as if???

family 57–8, 59, 103–4, 124

Farmer, Sir Tom 184

fear 111–13, 130, 169–70, 219–20

see also courage; risk-taking

feedback

getting 79–80, 89–90, 111–12

giving 259–62

first impressions 155–9

Flesch, Rudolf 209

flexible behaviour 84, 89–90

Ford, Harrison 219

Ford, Henry 73, 187, 197, 230

Fosdick, Harry Emerson 75

four-minute rule 155–9

Frankl, Victor 13

Franklin, Benjamin 229

Freud, Sigmund 83

friends 57–9, 124

fun 203–5, 209

future-orientation 29–34

see also goals

Gandhi, Mahatma 103, 293

generalising from experience 107–8, 178, 179

Giraudoux, Jean 129

goals 3–7, 29–34

outcome versus performance 47–8

purpose and 14

SMARTS 44–5, 303–4

thinking big 47, 304

writing down 37–40, 43–7

Goethe, Johann Wolfgang von 38–9, 53, 298–9

Goldwyn, Samuel 156

Good To Great (Jim Collins) 253

gossip 262

Gott, Clive 16

gratitude 223–6

Handey, Jack 259

Handy, Charles 79, 90

Hansen, Mark Victor 47

happiness 24–5, 43, 197, 223

health 265–70

helplessness, learned 106–7,176–8, 179

Heppell, Michael 303

Hesketh, Philip 16

Hill, Napoleon 58

How to be Brilliant (Michael Heppell) 303

Hurd, Pearl Strachan 151

ideas 215–16

???If only ...??? thinking 119

Ikangaa, Juma 53

imagination 30, 32–3, 169–72

improvement, continuous 93–5

influence of other people 57–9, 67–9, 103, 124, 146, 279

innovation 209–11, 215–16

internal dialogue 151–2, 172

Ivester, Doug 29

Izzard, Eddie 175

Jackson, Ashley 15

James, William 99, 220

Jerry Springer Show 119

Jones, Milton 194

kaizen (continuous improvement) 93–5

Kaye, Danny 7

Keillor, Garrison 11

Keller, Helen 100, 304

Kerr, Jean 156

Khrushchev, Nikita 120

Kipchoge, Eliud 108, 265

Kipling, Rudyard 138

knowledge 172, 229–30

L???Amour, Louis 4

Landers, Ann 129

language 151–2, 163–5

laughter 203–5

Lawrence, D H 20

leadership 235–9, 246–7

learned helplessness 106–7,176–8, 179

learning

from experience 79–80, 83–5, 89–90, 111–13

fun and 203–4

lifelong 229–31

legacy 15, 16

Lehrer, Tom 67–8

letting go 33, 138–40

library, personal 68

Lincoln, Abraham 262

listening 246

Loren, Sophia 112

luck 11, 123–5, 198, 300

Lynam, Des 184–5

Maltz, Maxwell 106

management skills 259–62

Mandela, Nelson 59

Mandino, Og 117

marathon running 268–9

Marine, Tom 123–4, 125

Martin, Demetri 16

Marx, Groucho 251

Maslow, Abraham 146

Mastermind Groups 58, 68

material success 12–13, 197–9

The Matrix movie 281–2

McCoy, Glen 4

McDermott self-importance principle 259n1

meaning of events, changing the 191–4

Mehrabian, Albert 244

mental health 269, 285–9

mental rehearsal 30, 32–3,169–72

mentoring 63–4

Milne, A A 93

mindfulness 34

mindset see beliefs; thinking

mistakes 33, 79–80, 238

money 197–9, 229

moods

control of 143–7, 158, 205

gratitude and 223–6

leadership and 239

self-talk and 152

triggers for 175–6, 179

values and 24–5

see also depression

motivating others 259–62

motivation 3–7, 45, 46, 134,177–8, 276

movement, physical 265–70

Mozart, Wolfgang Amadeus67–8

na??vety 186–7, 188, 223

Nash, Ogden 229

negative thinking 163–5, 215, 223–6

Neuro Linguistic Programming 44

neuroscience 39, 170, 204

Newton, Isaac 67, 137

Nicklaus, Jack 171

Nightingale, Earl 4, 5, 137

The Nordstrom Way (Robert Spector) 255–6

Norman, Greg 80

The Office TV sitcom 256

O???Mara, Shane 267

Oprah Winfrey TV show 120

optimism 178, 179

other people

advice from 67–9, 183–5, 187

influence of 57–9, 67–9, 103, 124, 146, 279

Paige, Satchel 203

Pascal, Blaise 95

past mistakes 33

Patrick, William Penn 124

Patton, George S 80

Pavlovian responses 175–6, 179

Peale, Norman Vincent 169, 300

Peanuts cartoon 223

people see other people

perfectionism 79–80, 112–13

persistence 83–4, 89–90, 99–100, 112, 123–4, 179, 219–20

personal responsibility 117–20, 133–4

see also luck

pessimism 178, 179

Peters, Tom 79, 209

physical fitness 265–70

physiology 144, 145, 158

planning 51–3

present moment, being in the 34

priorities 51–3

procrastination 73–5

Provine, Robert 204

public speaking 246–7

purpose 11–16

Pygmalion effect 231

reaping what you sow 137–8, 184

Redgrave, Sir Steve 171

reframing 191–4

relationships 13–14, 46–7

Relton, Christine 123–4, 125

repetition see visualisation

response to events 18, 175–9

see also reframing

responsibility, taking 117–20, 133–4

see also luck

Reticular Activating System (RAS) 39

reviewing for improvement 93–5

risk-taking 99–100, 129–30,297–301, 304

Risner, Nigel 158

Robbins, Tony 73–4, 104

Robinson, Sir Ken 209–10

Rogers, Will 143

role models 59, 67–9, 183–6, 187

Rooney, Andrew A 175

Roosevelt, Franklin D 83

running 268–9

scarcity and abundance 184, 198–9

self-confidence 59, 112–13

self-talk 151–2, 172

Seligman, Martin 176–7, 178

The Seven Habits of Highly Effective People (Steve Covey) 95

Shaw, George Bernard 120, 243

Simpson, O J 156

Skinner, B F 259

Slim, William (Bill), 1st Viscount Slim 238

SMARTS goals 44–5, 303–4

smiling 145, 155, 203

social media 68

space for the new, creating 138–40

Springer, Jerry 119

Star Trek TV series 144–5, 146

Stevenson, Robert Louis 137

success 3–7, 14, 130, 293–4

Superman movie 23

synchronicity 38–9, 125, 299–300

talking

about what you want 163–5

to yourself 151–2, 172

Taylor, David 299–300

Taylor, Leon 113, 269n3

teams 251–6, 259–62

thankfulness 223–6

Think and Grow Rich (Napoleon Hill) 58

thinking

explanatory style 178, 179

focusing on what you want 4–5, 30, 32–3, 163–5, 169–72

inside-out 133–4

mood and 144–7

negative 163–5, 215, 223–6

thinking big 47, 304

see also beliefs

Thompson, Daley 113

Thoreau, Henry David 203, 294

time 44, 51–3, 73, 94, 282

Tomlin, Lily 163

Toy Story 2 movie 12

Tracy, Brian 37, 230

triggers, mood or behavioural 175–6, 179

Turner, Lana 300

Turner, Ted 304

Twain, Mark 40, 85, 118, 137

Twyman, James 224

unconscious mind 37–8, 39

values 23–5, 251–6

Vine, Tim 194

vision 29–34

visualisation 30, 32–3, 169–72

vocation see purpose

Vorderman, Carol 186

wake-up calls 16, 267

walking 267

Warhol, Andy 12

Watson, Tom 113

willpower 276

Wilson, Earl 123

Winfrey, Oprah 120

winners, developing 259–62

Winnie-the-Pooh (A A Milne) 93

Winston, Robert 156

Winters, Jonathan 73

wishful thinking 119

Woodroffe, Simon 186

work (effort) 123–4, 125, 137–40, 171, 172

work (occupation) 13, 19–20, 203, 209, 230

see also teams

worry 30, 169–70

Youngman, Henny 155

Ziglar, Zig 43, 57

Zucker, David 219