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by John Adair
John Adair's 100 Greatest Ideas for Brilliant Communication
Cover
100 Greatest Ideas. . . in an instant!
Title page
Copyright page
Author’s Note
Preface
PART ONE: Practical Communication
Fourteen Greatest Ideas for Understanding Communication
Idea 1: Four basic elements of communication
Idea 2: Why is there so much misunderstanding?
Idea 3: Communication is two way
Idea 4: The model of conversation
Idea 5: Reciprocity
Idea 6: Nine forms of body language
Idea 7: Communication and relationships
Idea 8: Feedback
Idea 9: Accentuate the positives
Idea 10: The Communication Star
Idea 11: Important, relevant or interesting
Idea 12: Active listening
Idea 13: The wonder of languages
Idea 14: Seven rules for becoming a great communicator
Follow-up test
PART TWO: Effective Speaking and the Art of Listening
Twenty-Four Greatest Ideas for Effective Speaking
Idea 15: Six principles of effective speaking
Idea 16: The importance of preparation
General preparation
Particular preparation
Idea 17: A simple checklist for planning
Idea 18: Be clear
Idea 19: A master of clear speaking
Idea 20: In praise of simplicity
Idea 21: First, think through what you want to say
Idea 22: Don’t overload your speech
Keep it simple
Idea 23: Use everyday language
Idea 24: How the best leaders communicate
Idea 25: Learn the common frame of reference
Idea 26: Make it live for your audience
Idea 27: Eight tips for using humour
Idea 28: Truth through personality
Idea 29: Leadership and communication
Idea 30: Truth, the greatest communicator of all
Idea 31: Avoid inaccuracies and exaggeration
Avoid inaccuracies
Don’t exaggerate
Idea 32: The ethics of communication
Idea 33: How to become natural
Idea 34: Don’t worry about your voice or gestures
Idea 35: Be concise
Idea 36: Not a crowd but individuals
Idea 37: How to handle the question-and-answer phase
Idea 38: Checklist – Putting the principles of communication to work
Six Greatest Ideas for the Art of Listening
Idea 39: The disease of not listening
Idea 40: Four symptoms of a poor listener
Idea 41: Five key listening skills
Idea 42: How to become an eager listener
Idea 43: Reflective listening
Ask questions
Weigh your evidence
Watch your assumptions
Share your response
Idea 44: Checklist – Are you a born listener yet?
Follow-up test
PART THREE: Develop Your Writing and Reading Skills
Nine Greatest Ideas for Clear Writing
Idea 45: Three elements of composition
Structure and layout
Content
Style and tone
Idea 46: Say it as clearly as you can
Idea 47: On keeping it simple
Idea 48: Do a first draft
Idea 49: How to get the tone right
Idea 50: The effective letter
Idea 51: Keep it as brief as you can
Idea 52: How to write an effective report
Beginning
Middle
End
Points to remember
Idea 53: Checklist – How good is your report?
Six Greatest Ideas for the Art of Reading
Idea 54: The effective reader
Idea 55: Some reading challenges
Idea 56: Identify your reading priorities
Idea 57: Develop the skill of scanning
Idea 58: Guidelines for effective scanning
Idea 59: Reading in depth
Follow-up test
PART FOUR: The Manager as Communicator
Ten Greatest Ideas for Giving Presentations
Idea 60: Practical presentation skills
Idea 61: Profile the occasion
The occasion
The audience
The location
Idea 62: Checklist – occasion, audience, location
Idea 63: Planning and writing your presentation
Idea 64: Using visual aids
Some general tips for using visual aids
Idea 65: Rehearse with the others involved
Idea 66: How best to deliver your presentation on the day
Idea 67: How to calm your nerves
Idea 68: Six tips to build your confidence
Idea 69: Speaking without notes
Twelve Greatest Ideas for Leading Effective Meetings
Idea 70: Why meetings matter
Idea 71: Five essentials for effective discussion
Idea 72: Eight attributes of a good discussion leader
Idea 73: Keeping the discussion on course
Idea 74: Five types of meeting
Idea 75: How to have productive meetings
Idea 76: Four practical ways to prepare
Idea 77: Checklist – Are you ready for take-off?
Idea 78: Six rules for chairing a meeting
Idea 79: The art of summarizing
Idea 80: Always follow up with action points
Idea 81: Becoming an effective chairperson
Eight Greatest Ideas for Successful Interviews
Idea 82: Four characteristics of interviews
Idea 83: Structuring the interview
Idea 84: The skill of asking the right question
Idea 85: Setting objectives
Idea 86: Ten guidelines for appraising performance
Idea 87: Constructive appraisal in action
Idea 88: How to give constructive criticism
Offer criticisms in private and do not spread them about
Avoid long or predictable preambles
Offer only constructive criticism of actions that can be changed
Don’t compare the person’s behaviour with that of others
Keep it as simple and as accurate as possible
Don’t talk about other people’s motives when making a complaint or criticism
After making a criticism in good faith, don’t apologize for it
Idea 89: How to take constructive criticism
Be quiet while you are being criticized and make it clear that you are listening
Under no condition find fault with the person who has just criticized you
Don’t create the impression that the other person is destroying your spirit
Don’t try to change the subject
Don’t caricature the complaint
Convey to the other person that you understand their constructive criticisms
Follow-up test
PART FIVE: Communicating in Organizations
Six Greatest Ideas for Organizational Communication
Idea 90: Organizations are communication systems
Idea 91: What needs to be communicated
Idea 92: Directions or flows of information
Idea 93: The basic principle of organizational communication
Idea 94: A listening leadership
Idea 95: The art of inspiring while informing
Five Greatest Ideas for Delighting Your Customers
Idea 96: How to create a delighted customer
Idea 97: The art of building up goodwill
Idea 98: How to respond to customer complaints
Idea 99: Don’t make promises unless you keep them
Idea 100: The delighted customer
Follow-up test
About John Adair
Index
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