Idea 50: The effective letter
The wise read a letter backwards.
German proverb
Idea 50: The effective letter
by John Adair
John Adair's 100 Greatest Ideas for Brilliant Communication
- Cover
- 100 Greatest Ideas. . . in an instant!
- Title page
- Copyright page
- Author’s Note
- Preface
- PART ONE: Practical Communication
- Fourteen Greatest Ideas for Understanding Communication
- Idea 1: Four basic elements of communication
- Idea 2: Why is there so much misunderstanding?
- Idea 3: Communication is two way
- Idea 4: The model of conversation
- Idea 5: Reciprocity
- Idea 6: Nine forms of body language
- Idea 7: Communication and relationships
- Idea 8: Feedback
- Idea 9: Accentuate the positives
- Idea 10: The Communication Star
- Idea 11: Important, relevant or interesting
- Idea 12: Active listening
- Idea 13: The wonder of languages
- Idea 14: Seven rules for becoming a great communicator
- Follow-up test
- Fourteen Greatest Ideas for Understanding Communication
- PART TWO: Effective Speaking and the Art of Listening
- Twenty-Four Greatest Ideas for Effective Speaking
- Idea 15: Six principles of effective speaking
- Idea 16: The importance of preparation
- Idea 17: A simple checklist for planning
- Idea 18: Be clear
- Idea 19: A master of clear speaking
- Idea 20: In praise of simplicity
- Idea 21: First, think through what you want to say
- Idea 22: Don’t overload your speech
- Idea 23: Use everyday language
- Idea 24: How the best leaders communicate
- Idea 25: Learn the common frame of reference
- Idea 26: Make it live for your audience
- Idea 27: Eight tips for using humour
- Idea 28: Truth through personality
- Idea 29: Leadership and communication
- Idea 30: Truth, the greatest communicator of all
- Idea 31: Avoid inaccuracies and exaggeration
- Idea 32: The ethics of communication
- Idea 33: How to become natural
- Idea 34: Don’t worry about your voice or gestures
- Idea 35: Be concise
- Idea 36: Not a crowd but individuals
- Idea 37: How to handle the question-and-answer phase
- Idea 38: Checklist – Putting the principles of communication to work
- Six Greatest Ideas for the Art of Listening
- Twenty-Four Greatest Ideas for Effective Speaking
- PART THREE: Develop Your Writing and Reading Skills
- Nine Greatest Ideas for Clear Writing
- Idea 45: Three elements of composition
- Idea 46: Say it as clearly as you can
- Idea 47: On keeping it simple
- Idea 48: Do a first draft
- Idea 49: How to get the tone right
- Idea 50: The effective letter
- Idea 51: Keep it as brief as you can
- Idea 52: How to write an effective report
- Idea 53: Checklist – How good is your report?
- Six Greatest Ideas for the Art of Reading
- Nine Greatest Ideas for Clear Writing
- PART FOUR: The Manager as Communicator
- Ten Greatest Ideas for Giving Presentations
- Idea 60: Practical presentation skills
- Idea 61: Profile the occasion
- Idea 62: Checklist – occasion, audience, location
- Idea 63: Planning and writing your presentation
- Idea 64: Using visual aids
- Idea 65: Rehearse with the others involved
- Idea 66: How best to deliver your presentation on the day
- Idea 67: How to calm your nerves
- Idea 68: Six tips to build your confidence
- Idea 69: Speaking without notes
- Twelve Greatest Ideas for Leading Effective Meetings
- Idea 70: Why meetings matter
- Idea 71: Five essentials for effective discussion
- Idea 72: Eight attributes of a good discussion leader
- Idea 73: Keeping the discussion on course
- Idea 74: Five types of meeting
- Idea 75: How to have productive meetings
- Idea 76: Four practical ways to prepare
- Idea 77: Checklist – Are you ready for take-off?
- Idea 78: Six rules for chairing a meeting
- Idea 79: The art of summarizing
- Idea 80: Always follow up with action points
- Idea 81: Becoming an effective chairperson
- Eight Greatest Ideas for Successful Interviews
- Idea 82: Four characteristics of interviews
- Idea 83: Structuring the interview
- Idea 84: The skill of asking the right question
- Idea 85: Setting objectives
- Idea 86: Ten guidelines for appraising performance
- Idea 87: Constructive appraisal in action
- Idea 88: How to give constructive criticism
- Offer criticisms in private and do not spread them about
- Avoid long or predictable preambles
- Offer only constructive criticism of actions that can be changed
- Don’t compare the person’s behaviour with that of others
- Keep it as simple and as accurate as possible
- Don’t talk about other people’s motives when making a complaint or criticism
- After making a criticism in good faith, don’t apologize for it
- Idea 89: How to take constructive criticism
- Be quiet while you are being criticized and make it clear that you are listening
- Under no condition find fault with the person who has just criticized you
- Don’t create the impression that the other person is destroying your spirit
- Don’t try to change the subject
- Don’t caricature the complaint
- Convey to the other person that you understand their constructive criticisms
- Follow-up test
- Ten Greatest Ideas for Giving Presentations
- PART FIVE: Communicating in Organizations
- About John Adair
- Index
-
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