Introduction: The Emergence of Information Technology as a Strategic Issue
1 Developments in the Application of Information Technology in Business
Information technology in business: from data processing to strategic information systems
E. K. Somogyi and R. D. Galliers
(with a Postscript by R. D. Galliers and B. S. H. Baker)
Part One: Information Systems Strategy
2 The Evolving Information Systems Strategy
Assessment of information strategies in insurance companies
M. T. Smits, K. G. van der Poel and P. M. A. Ribbers
4 The Information Technology and Management Infrastructure Strategy
Globalization and information management strategies
Change agentry – the next information systems frontier
M. L. Markus and R. I. Benjamin
Part Two: Information Systems Planning
6 Information Systems Plans in Context: A Global Perspective
Understanding the global information technology environment: representative world issues
7 Approaches to Information Systems Planning
Experiences in strategic information systems planning
8 The Information Systems Planning Process
Meeting the challenges of information systems planning
9 Evaluating the Outcomes of Information Systems Plans
Managing information technology evaluation – techniques and processes
Part Three: The Information Systems Strategy–Business Strategy Relationship
10 Measuring the Information Systems–Business Strategy Relationship
11 Information Systems–Business Strategy Alignment
The dynamics of alignment: insights from a punctuated equilibrium model
R. Sabherwal, R. Hirschheim and T. Goles
12 Strategies in Response to the Potential of Electronic Commerce
Market process reengineering through electronic market systems: opportunities and challenges
13 The Strategic Potential of the Internet
14 Evaluating the Impact of IT on the Organization
Part Four: Information Systems Strategy and the Organizational Environment
15 The Information Technology–Organizational Design Relationship
Information technology and new organizational forms
16 Information Technology and Organizational Decision Making
17 The Information Technology–Organizational Culture Relationship
Understanding information culture: integrating knowledge management systems into organizations
18 Information Systems and Organizational Learning
The social epistemology of organizational knowledge systems
19 Information Technology and Customer Service
20 Information Technology and Organizational Performance
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