Problem Description

After a few expensive and embarrassing missteps, a medium-sized advertising agency has decided that it needs a formal workflow system to prevent documents and projects from falling through the cracks in their organization. This system must allow documents to be routed between authors, reviewers, account executives, customers, and even external service providers such as printers and publishers. The particular people involved and even the basic routing process will vary from client to client, so the system needs to be flexible enough to accommodate present and future needs.