462 / INDEX
telephone calls,
time management
190
teleprompters 353
terminal values 27
test audience 152
thinking
creative 418
long-term 393
straight 379
strategically 374,
450
styles 388–389, 87,
140
time 190
three-level structures
328–329
360-degree feedback 171
time
decision time 429
impasses and time out
413
information gathering
415
issue bundling 391
and negotiating strategy
374
pressure 423
sensitivity and cultural
differences 438
temporal process
378–379
timekeeping 326–327
timelines 333
time logs 186–187
time management
186–191, 102–103,
104
see prioritizing tasks
tone of voice 341, 348,
352, 358
touching, cultural
differences 287
touchstones 357
trade-offs 391, 430, 432
training,
career management
79
media interviews
360–361
transitions, leadership
157, 158–161
traps
decision-making
414–417
psychological 379
trust
building 394–395, 411,
434–435, 441
and counseling 74
dilemma 371
mutual 394–395
team management 37
U V
unresponsive behavior,
difficult people
197
value-claiming behavior
384–385, 421
value creation 368, 371,
372, 391, 395, 407
values
brand image 317
clarifying 26–27
conflict management
26–27, 292
cultural differences
300, 301
personal mission
statements 28–29
values and objectives
89, 92–93, 112–113
venue choice 377
verbal techniques
see language
virtual teams 164
vision
brand image 316
and coaching 114
delivering messages
148
and growth 94–95
inspiration, providing
128, 138, 162, 164
nonverbal,
understanding
286–287
persuasive
communication
290–291
team management
communication
38–39
delegating 42–45
goals and planning
32–33
high-performing teams
36–39
job design 34–35
motivating others
46–51
performance appraisal
50, 54–55
team negotiations 376,
393, 428–431, 442
teams
building relationships
with 108–111
choosing 140–141
conflict resolution 140,
142, 144–145
difficult people, dealing
with 144–145
energizing skills 94,
114, 140–143
feedback see feedback
group dynamics 98,
140, 142
inspiration, providing
128, 138, 164
leadership skills
228
newcomers 141
personnel selection
106–107
rewards 92
virtual 164
work-life balance
126–127
technical ability 174
teleconferences
308–311
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INDEX / 463
writing
business letters
274–275
clarity 269
clichés and jargon
271
cover letters 280
emails and texts
276–279
form letters 275
grammar 271, 272–273
improving 268–271
as permanent record
252
reader’s needs, meeting
272
reports 280–281
right order 270
social media sites
307
websites 304–305
written agreements
425
X-style and Y-style
managers 24–25
leading through 92–93,
164
managing change
68–69
recognizing 159
symbols of 148
vision statements 181
visual aids 260–263,
328
briefings and meetings
289
visualization
assertiveness 23
goal setting 172–173
visualizing success 338,
347
vividness bias 417
voice 346, 348–349
brand development
177
tone of 341, 348, 352,
358
W X
Walmart 289, 316
warming-up 346
weaknesses, analysis of
175
weak position, negotiating
from 402–403
websites 304–305
weighted assessments
134–135
whole brain negotiation
388–389
why, explaining 92
win-lose style 384–385,
391, 422–423
winner’s curse 416
winning coalitions 434
win-win deals 384,
390–391, 420, 447
words see language
work, communication at
242–243
work-life balance 126–127,
214
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