Section IV: How to Handle Tough Questions
by Daniel Silvert, Merrick Rosenberg, Mark I. Woods, Jerry Weissman, Martha I. Finn
Business Productivity Strategies for Success (Collection)
- Title Page
- Copyright Page
- Contents
- Attack Your Day!: Before It Attacks You
- Copyright Page
- Dedication Page
- Praise for Attack Your Day!
- Acknowledgments
- About the Authors
- Introduction
- Chapter 1. Activities Rule! Not the Clock: Don’t Be a Slave to Time
- Chapter 2. Color Your Choices: The Art of Choosing and Refusing
- Chapter 3. Carry Your Time in Buckets: Fine-Tune Your Tools
- Chapter 4. Arrange Your Plate: Think Inside the Box
- Chapter 5. Don’t Just Execute, Flexicute!: Learn to Turn on a Dime
- Chapter 6. The Hocus Pocus of Focus: Make Time-Wasters Disappear
- Conclusion
- 101 Productivity Strategies
- #1. Leverage Your Mind! Use It for Thinking, Not Remembering
- #2. How to Deal with Overwhelm: Begin with a Shift in Mind-Set
- #3. Do You Want to Avoid Time Crunches? Go Faster Than Time
- #4. You Can Have the Best of Both Planning Times
- #5. Having a Hard Time Ending an Overlong Call or Visit?
- #6. Want to Accelerate Your Personal Productivity?
- #7. Not Enough Time for You? Pay Yourself First
- #8. Try Counterpoint Time Management
- #9. Build a “Results List”—Not a “To-Do List”
- #10. Two Questions That Can Help You Save Time
- #11. Thank Goodness for Interruptions
- #12. Why Not Meet in the Other Person’s Office?
- #13. Facing a Difficult Work-Life Choice? Ask Yourself the Crystal Ball Question
- #14. Are You Guilty of Guilt?
- #15. Activities Rule, Not the Clock!
- #16. Rationalization—It Can Put a Choke-Hold on Productivity
- #17. Are You Getting Caught in Time Traps?
- #18. Want an Idea That Can Give You a Quantum Jump in Productivity?
- #19. Being on Time for Appointments Is More Than Gracious!
- #20. Avoid the Ricochet Effect and Stay on Task
- #21. Know Somebody Who “Spins Their Wheels” at Work?
- #22. Money! Not the Only Cost of Consumption
- #23. Interpersonal Conflict—A Productivity Time Bomb!
- #24. Do You Run Out of Energy Before You Run Out of Items on Your Action List?
- #25. Are Things Falling Through the Cracks?
- #26. Avoid Time-Debt!
- #27. Practice Planned Spontaneity
- #28. What Is Better Than the Best Memory?
- #29. Controlling Interruptions Begins Before They Occur
- #30. In Today’s Environment, Saying No Is an Instant Time-Saver
- #31. Can You Flexicute?
- #32. Email Jail! The Dirty Little Secret
- #33. Reduce Overlong Telephone Calls 30 Percent to 50 Percent
- #34. How Often Do You Make Appointments with Yourself?
- #35. Use a Talk File to Avoid Interrupting Others
- #36. Have You Become the Go-To Guru?
- #37. Try Paper Priority Piling to Clear That Cluttered Desk
- #38. When Is Dropping Something a Good Thing?
- #39. Use the Direct Approach to Save Your Time
- #40. Procrastinating on a Project? Use the Cold Swimming Pool Technique
- #41. Trap Paper Before It Traps You
- #42. Integrate, Don’t Contaminate, Work-Life Activities
- #43. Don’t Forget the Other Clock!
- #44. A Valuable Tip from a Friend
- #45. The Power of Proximity
- #46. Transition Time Is Seldom Managed and So Important!
- #47. It’s Dinner Time
- #48. Become a Dedicated Note-Taker to Save Time
- #49. Do You Suffer from FPAA?
- #50. Time Sponges Are Costly
- #51. Playing Tag as a Child Was Fun. Telephone Tag Is Not!
- #52. Meeting Yourself Face to Face
- #53. A Fire Is Not an Interruption of a Firefighter’s Work
- #54. A Merchandising Tactic Can Be Used as a Time Tactic
- #55. An Open Door Policy Is Different from an Open Clock Policy
- #56. Are You a Timely Concluder?
- #57. Are You Putting the Cart Before the Horse?
- #58. Avoid Problems—Clarify the Unclear
- #59. Slow Down; You Move Too Fast
- #60. Beware of Time Bandits
- #61. Caution! Beware of the Expansion Effect
- #62. Clutter Is the Wake of Running Rushed
- #63. Decisions Are Footprints
- #64. Don’t Wish Your Time Away
- #65. Failsafe Goal Getting
- #66. Grouping Gets More Done
- #67. How Is Your Time Management Vision?
- #68. How to Supercharge Your Daily Routine
- #69. If Everything Is a Priority, Then Nothing Is
- #70. Bad Moods Are Big Time-Wasters
- #71. When Time Windows Close
- #72. The 90-Day Advantage
- #73. Time Tracking
- #74. Self-Delegation Is a Time Tactic Many Overlook
- #75. Time Management Secret—Keep Your Weight on Your Downhill Ski
- #76. Recovery Takes Time
- #77. Spontaneous Goals
- #78. Time Is Not Refundable
- #79. Is Something Hanging Over Your Head?
- #80. Walk Away Time
- #81. A Time Management Code of Conduct
- #82. No Door on Your Office?
- #83. Are You an Insensitive or Sensitive Time Manager?
- #84. The Three Stages of Interruptions
- #85. The Long and Short of Time Management
- #86. Avoid the 12 Bewildering Behaviors of Bothered Time Managers
- #87. Slice Your Time Like Pie
- #88. Schedule a Race Against Time
- #89. Use Bursts of Efforts for Better Time Management
- #90. Where Your Time Goes, There Are Your True Priorities
- #91. 80 Percent of Time Management Problems Are Self-Imposed!
- #92. Noise Polluters Are the New Age Time Robbers
- #93. Just in Time, Time Management
- #94. What Is the Best Use of My Time Right Now?
- #95. Ruts, Routines, Rituals, and Your Time
- #96. The Most Ancient Time Management Tip
- #97. Take a Break from Time Management
- #98. Is Your Problem Your Boss?
- #99. The 3-Minute Hour
- #100. Four Ways Any Organization Can Increase Productivity
- #101. Trapper’s Work-Life Motto
- FT Press
- Taking Flight!: Master the DISC Styles to Transform Your Career, Your Relationships...Your Life
- Copyright Page
- Dedication Page
- Praise for Taking Flight!
- Put DISC Into Action!
- Acknowledgments
- About the Authors
- Introduction
- Part I: Taking Flight! The Fable
- Chapter 1. Home
- Chapter 2. The Forest Grid
- Chapter 3. The Council
- Chapter 4. An Old Friend
- Chapter 5. The Aftermath
- Chapter 6. If a Tree Falls in the Forest...
- Chapter 7. Reconnaissance
- Chapter 8. The Four Styles
- Chapter 9. Reflection
- Chapter 10. The Awakening
- Chapter 11. The Home Rule
- Chapter 12. The Stakeout
- Chapter 13. The Gathering
- Epilogue. The Power of DISC
- Part II: The DISC Model
- Go Online to Discover Your Style
- The History and Mystery of the Four Styles
- The Four Styles
- People Reading
- Seven Transformative DISC Principles
- Principle 1—Understand Your Own Style
- Principle 2—Recognize the Styles of Others
- Principle 3—Think About Style When Establishing Expectations
- Principle 4—Consider Intention, Not Just Behavior
- Principle 5—Use Your Strengths but Don’t Overuse Them
- Principle 6—Apply the Right Style at the Right Time
- Principle 7—Treat Others How They Need to Be Treated, Not How You Need to Be Treated (The “Home Rule”)
- Part III: Applying the DISC Styles in Your Life
- Appendix: Style Combinations
- Winning Strategies for Power Presentations: Jerry Weissman Delivers Lessons from the World’s Best Presenters
- Copyright Page
- Dedication Page
- The Masters
- Introduction
- Section I: Content: The Art of Telling Your Story
- 1. Mark Twain’s Fingernails
- 2. Kill Your Darlings
- 3. How Long Should a Presentation Last?
- 4. Follow the Money
- 5. Fellini on Creativity
- 6. How Woody Allen Creates
- 7. What’s Your Point?
- 8. Spoiler Alert
- 9. The Cyrano Parable
- 10. “Does that make sense?”
- 11. Meaningful Words
- 12. Writer’s Block
- 13. Writer’s Block II
- 14. Never Say “Never”
- 15. From Bogart to Gingrich
- 16. Rupert Murdoch’s 90% Apology
- 17. Winning and Losing the World Cup
- 18. John Doerr’s “Chalk” Talks
- 19. Vinod Khosla’s Cardinal Rule
- 20. The Outline Trap
- 21. Having a ’versation
- 22. “It’s all about you!”
- 23. When Not to Tell ’em
- 24. Bookends
- 25. The Sound of Ka-Ching!
- 26. David Letterman’s Top Ten
- 27. Illusion of the First Time
- 28. In Praise of Analogies and Examples
- 29. Ronald Reagan and Barack Obama
- 30. Aristotle: The First Salesman
- Section II: Graphics: How to Design PowerPoint Slides Effectively
- 31. Vinod Khosla’s Five-Second Rule
- 32. Don’t Raise the Bridge, Lower the Water
- 33. Jon Stewart’s Right
- 34. Misdirection
- 35. Obama Makes a PowerPoint Point
- 36. Go in the Right Direction
- 37. PowerPoint and Movie Stunts
- 38. The Anti-PowerPoint Party
- 39. Signage Versus Documents
- 40. The Graphics Spectrum
- 41. How Audiences See
- 42. Why Use PowerPoint at All?
- 43. “But, I’m not an artist!”
- 44. The Kindness of Strangers
- 45. No More Mind-Numbing Number Slides
- Section III: Delivery Skills: Actions Speak Louder than Words
- 46. Eight Presentations a Day
- 47. Sounds of Silence
- 48. Stage Fright
- 49. Swimming Lessons and Presentations
- 50. Valley Girl Talk
- 51. “What do I do with my hands?”
- 52. “Look, Ma, no hands!”
- 53. Foreign Films
- 54. Rx: CrackBerry Addiction
- 55. The Eyes Have It
- 56. Why Sinatra Stood
- 57. Presentation Counts
- Section IV: How to Handle Tough Questions
- Section V: Special Presentations
- 66. Speak Crisply and Eliminate Mumbling
- 67. How to Develop a Richer Voice
- 68. How to Deliver a Scripted Speech
- 69. Speaking to an Audience of a Thousand
- 70. How to Beat the Demo Demons
- 71. Bring Your Panel Discussion to Life
- 72. Mark Your Accent
- 73. How to Interview Like a Television Anchorperson
- 74. Ten Best Practices for the IPO Road Show
- 75. Cicero: Peroration
- Endnotes
- Introduction
- Chapter 1
- Chapter 2
- Chapter 3
- Chapter 5
- Chapter 6
- Chapter 7
- Chapter 8
- Chapter 9
- Chapter 12
- Chapter 13
- Chapter 14
- Chapter 15
- Chapter 16
- Chapter 17
- Chapter 18
- Chapter 19
- Chapter 20
- Chapter 21
- Chapter 22
- Chapter 23
- Chapter 24
- Chapter 25
- Chapter 26
- Chapter 27
- Chapter 28
- Chapter 29
- Chapter 30
- Chapter 31
- Chapter 32
- Chapter 34
- Chapter 35
- Chapter 36
- Chapter 37
- Chapter 38
- Chapter 39
- Chapter 40
- Chapter 41
- Chapter 42
- Chapter 43
- Chapter 44
- Chapter 46
- Chapter 47
- Chapter 48
- Chapter 50
- Chapter 51
- Chapter 52
- Chapter 54
- Chapter 55
- Chapter 56
- Chapter 57
- Chapter 58
- Chapter 59
- Chapter 60
- Chapter 61
- Chapter 63
- Chapter 64
- Chapter 65
- Chapter 66
- Chapter 73
- Chapter 74
- Chapter 75
- Acknowledgements
- Index
- About the Author
- FT Press
- The Truth About: Getting the Best from People
- Copyright Page
- Dedication Page
- Praise for the First Edition
- Introduction
- Part I: The Truth About Employee Engagement
- Truth 1. You don’t need the carrot or the stick
- Truth 2. You have direct influence over your employees’ passion quotient
- Truth 3. You get the best by giving the best
- Truth 4. It’s not money that motivates
- Truth 5. Employee engagement isn’t for sissies
- Truth 6. Real engagement gains happen after survey scores come in
- Part II: The Truth About Yourself
- Truth 7. Your behaviors are your brand
- Truth 8. You can’t give what you don’t have
- Truth 9. “Best” doesn’t mean the same thing to everyone
- Truth 10. Think you’re a great leader? Think again
- Truth 11. You could be your own worst employee
- Truth 12. Visionary or beat cop? Your choice
- Truth 13. Your health may be compromising your leadership effectiveness
- Truth 14. You don’t have to be perfect
- Truth 15. Your career can recover from an engagement hit
- Part III: The Truth About Engaged Cultures
- Truth 16. Employee happiness is serious business
- Truth 17. Great leaders make their people cry
- Truth 18. Better questions lead to better answers
- Truth 19. Individual passion builds a passion-fueled customer service culture
- Truth 20. Authentic is better than clever
- Truth 21. Retention begins with hello
- Truth 22. The bad will do you good
- Truth 23. Your biggest complainer may be your best supporter
- Truth 24. You can sell an unpopular decision
- Truth 25. Flex is best
- Truth 26. Nobody cares if you don’t mean to be mean
- Truth 27. Controlling your temper is a labor-saving device
- Truth 28. There is no “but” in “I’m sorry”
- Part IV: The Truth About Motivation
- Truth 29. Engagement happens one person at a time
- Truth 30. If you’re a manager, you’re a career coach
- Truth 31. The candidates you’re seeking may not be the ones you need
- Truth 32. Ask for cheese—you might get the moon
- Truth 33. You lead better when you get off your pedestal
- Truth 34. Trust is your strongest persuasion tool
- Truth 35. If they aren’t buying it, they aren’t doing it
- Truth 36. Overselling an opportunity can cost you precious talent
- Truth 37. Focusing on what’s right can help solve what’s wrong
- Truth 38. High performers are motivated by a piece of the action
- Truth 39. All the generations want the same things
- Part V: The Truth About Performance
- Truth 40. Compassion promotes performance
- Truth 41. A hot star can brighten your whole team
- Truth 42. B players are your A team
- Truth 43. High performers have enough coffee mugs
- Truth 44. Discipline deepens engagement
- Truth 45. You don’t have to inherit the problem employees
- Truth 46. Performance appraisals are really about you
- Truth 47. New hires can inspire current employees
- Truth 48. Terminations are an engagement tool
- Part VI: The Truth About Creativity
- Truth 49. Innovation begins with y-e-s
- Truth 50. Everyone can be creative
- Truth 51. You stand between inspiration and implementation
- Truth 52. Failures promote progress
- Truth 53. People don’t quit their bosses, they quit their colleagues
- Truth 54. Extreme pressure kills inspired performance
- Truth 55. Creativity is a balancing act
- Part VII: The Truth About Communication
- Part VIII: The Truth About Teams
- References
- About the Author
- FT Press
-
No Comment
..................Content has been hidden....................
You can't read the all page of ebook, please click here login for view all page.