© 2010 the American Society for Training & Development

All rights reserved. Printed in the United States of America.

No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to www.copyright.com, or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400, fax: 978.646.8600).

ASTD Press is an internationally renowned source of insightful and practical information on workplace learning and performance topics, including training basics, evaluation and return-on-investment, instructional systems development, elearning, leadership, and career development.

Ordering information for print edition: Books published by ASTD Press can be purchased by visiting ASTD’s website at store.astd.org or by calling 800.628.2783 or 703.683.8100.

LCCN: 2009923018 (print edition only)

Print edition ISBN: 978-1-56286-694-5

PDF e-book edition ISBN: 978-1-60728-592-2

2010-1

ASTD Press Editorial Staff:
Director: Dean Smith
Manager, ASTD Press: Jacqueline Edlund-Braun

Senior Associate Editor: Tora Estep

Senior Associate Editor: Justin Brusino
Editorial Assistant: Victoria DeVaux
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Development/Production Editors: Carol R. Field and Robin C. Bonner
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