Endnotes
Chapter 1
1 James Wilkins, Editorial, San Francisco Call Bulletin (August 1916); in Kevin Star, Endangered Dreams: The Great Depression in California (New York, NY: Oxford University Press, 1997), 329.
2 Henry Petroski, “Art and Iron and Steel,” American Scientist (July/August 2002), http://www.americanscientist.org/issues/feature/art-and-iron-and-steel/5 (accessed January 20, 2010).
3 “American Experience: Golden Gate Bridge,” PBS Online (KQED) (April 16, 2004), http://www.pbs.org/wgbh/amex/goldengate/peopleevents/ (accessed November 13, 2009).
4 American Institute of Architects, “America’s Favorite Architecture,” Favorite Architecture, http://favoritearchitecture.org/afa150.php (accessed November 13, 2009).
5 “Seven Wonders of the Modern World,” American Society of Civil Engineers (1994), http://www.asce.org/history/seven_wonders.cfm#ggb (accessed November 13, 2009).
6 John B. McGloin, “Symphonies in Steel: Bay Bridge and the Golden Gate,” Virtual Museum of the City of San Francisco, http://www.sfmuseum.net/hist9/mcgloin.html.
7 Jim Collins and Jerry I. Porras, Built to Last: Successful Habits of Visionary Companies, 1994, 45: HarperCollins Publishers, New York, NY. Copyright © 1994 by Jim Collins and Jerry I. Porras. Reprinted with permission from Jim Collins.
8 “Interbrand Best Global Brands List 2009,” Interbrand Corporation, http://www.interbrand.com/best_global_brands.aspx (accessed November 12, 2009).
Chapter 2
1 “Textile Washing Products: Global Industry Guide.” MarketResearch.com (February 2009), http://www.marketresearch.com/product/display.asp?productid=2104548.
2 Procter & Gamble, “2008 Annual Report,” 2.
3 Ibid.
4 From The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail by Clayton Christensen, Harvard Business Press, 1997. Excerpt reprinted with permission of Harvard Business Press.
5 Tom Krazit, “Google Looks to Fast-Track Employee Ideas,” CNET (June 18, 2009), http://news.cnet.com/8301-1023_3-10267848-93.html.
6 Iomega, “2000 Annual Report,” 15.
7 Iomega, “2001 Annual Report,” 3.
8 Cisco, “Nuova Systems Acquisition Marks Another Major Step in Cisco’s Data Center Efforts” (April 8, 2008), http://newsroom.cisco.com/dlls/2008/hd_040808b.html.
9 Paul Venezia, “Review: Cisco’s Unified Computing System Wows,” InfoWorld (November 10, 2009), http://infoworld.com/d/hardware/test-center-reviewcisco-ucs-wows-603 (accessed November 19, 2009).
10 Marthin de Beer, personal interview (January 21, 2009).
11 Scott Anthony, “The Disruptors of the Decade,” Harvard Business Review (January 14, 2010), http://blogs.hbr.org/anthony/2010/01/disruptors_of_the_decade_the_r.html (accessed January 28, 2010).
Chapter 3
1 Neil Winton, “Manufacturers’ Electric Dreams Likely to Stumble on Forecaster’s Reality.” Detroit News (July 31, 2009).
2 Experian Hitwise, “Google Receives 71 Percent of Searches in September 2009,” Experian (October 6, 2009), http://www.hitwise.com/us/press-center/press-releases/google-searches-sept-09 (accessed October 21, 2009).
3 Apple, 2001, 10-K (Apple’s annual SEC filing), http://phx.corporate-ir.net/phoenix.zhtml?c=107357&p=irol-SECText&TEXT=aHR0cDovL2NjYm4uMTBrd2l6YXJkLmNvbS94bWwvZmlsaW5nLnhtbD9yZXBvPXRlbmsmaXBhZ2U9MTU2MjAwMyZhdHRhY2g9T04mc1hCUkw9MQ%3d%3d.
4 “Apple Inc.—Finance,” Google, http://www.google.com/finance?client=ob&q=NASDAQ:AAPL (accessed February 17, 2010).
5 “ABI: Home Networking Market Slowing, Hits $74 Billion,” Consumer Electronics Daily News (April 6, 2009), http://www.cedailynews.com/2009/04/abihome-networking-market-slowing-hits-74-billion.html.
6 “Zoinks! 20 Hours of Video Uploaded Every Minute!” YouTube (May 5, 2009), http://youtube-global.blogspot.com/2009/05/zoinks-20-hours-of-videouploaded-every_20.html.
7 “Video Metrix—comScore, Inc.” ComScore, Inc., http://www.comscore.com/Press_Events/Press_Releases/2009/6/Americans_Viewed_a_Record_16.8_Billion_Videos_Online_in_April.
8 WebEx, “Subaru achieves industry first with WebEx Training Center,” 2006, http://static.webex.com/fileadmin/webex/documents/enterprise/pdf/manufacturing/casestudy_subaru.pdf.
9 “Gartner Says Worldwide Web Conference and Team Collaboration Software Market On Pace to Grow 22 Per Cent in 2008,” Gartner (October 30, 2008), http://www.gartner.com/it/page.jsp?id=788813.
Chapter 4
1 Dan Gilmore, “Worst Supply Chain Disasters,” Supply Chain Digest (January 26, 2006), http://www.scdigest.com/assets/FirstThoughts/06-01-26.cfm (accessed February 16, 2010).
2 “Escada,” Fashion Encyclopedia (February 16, 2010), www.fashionencyclopedia.com/Da-Es/Escada.html.
3 Escada AG, “Fiscal Year 2002-2003 Annual Report,” www.edob-abwicklung.de/gb_eng03/index.php?cont=cont/seite100.php.
4 “Escada AG,” Funding Universe (February 16, 2010), www.fundinguniverse.com/company-histories/ESCADA-AG-Company-History.html.
5 Escada AG, “Fiscal Year 2007-2008 Annual Report,” http://www.edob-abwicklung.de/gb_eng08/index.php?cont=cont/seite110.php.
6 Izzy Grinspan, “Poor Escada Sport in Soho Never Got a Chance to Shine,” Racked NY2 (February 6, 2010), http://ny.racked.com/archives/2010/02/03/poor_escada_sport_in_soho_never_got_a_chance_to_shine.php (accessed February 16, 2010).
7 Alia Rajput, “Escada Plans Expansion to Make Profit, End Insolvency,” Second City Style, Web log post (January 28, 2010), http://secondcitystyle.typepad.com/second_city_style/2010/01/escada-plans-expansion-to-make-profit-end-insolvency-.html (accessed February 16, 2010).
8 Michael Kanellos, “Dell Grabs PC Top Spot from Compaq,” ZDNet (April 20, 2001), http://news.zdnet.co.uk/hardware/0,1000000091,2085732,00.htm.
9 Abrahm Lustgarten, “Dell Beats Wal-Mart as ‘Most Admired,’” Fortune (February 22, 2005), http://money.cnn.com/2005/02/21/news/fortune500/most_admired/.
10 Juan C. Perez and Grant Gross, “HP overtakes Dell in PC sales: IT giant regains lead of the worldwide market,” PC Advisor, IDG (October 19, 2006), http://www.pcadvisor.co.uk/news/index.cfm?NewsID=7375.
11 Ben Rooney, “Dell’s earnings slip despite rising sales,” CNN Money (August 28, 2008), http://money.cnn.com/2008/08/28/news/companies/earns_dell/index.htm.
12 Dell, “2009 10-K,” 5 and HP, “2008 Annual Report,” 16.
13 Brian Caulfield, “Why Dell Isn’t The Next Apple,” Forbes (March 31, 2008), http://www.forbes.com/2008/03/31/dell-turnaround-research-tech-cx_bc_0331techdell.html.
14 “World’s Most Admired Companies: Top 50.” Fortune (March 16, 2009), http://money.cnn.com/magazines/fortune/mostadmired/2009/full_list/.
15 Larry Barrett, “Cisco’s $2.25 billion mea culpa,” CNET (May 9, 2001), http://news.cnet.com/2100-1033-257278.html.
Chapter 5
1 Emily Maltby, “Chrysler Dealerships Fight Closings.” Wall Street Journal (December 31, 2009), http://online.wsj.com/article/SB10001424052748704152804574628293363885148.html (accessed January 12, 2010).
2 Christopher Scinta, Tiffany Kary, and Mike Ramsey, “Chrysler Asks Leave to Cancel 789 Dealer Agreements,” Bloomberg.com (May 14, 2009), http://www.bloomberg.com/apps/news?sid=ayv7Vwsy1QRo&pid=20601087 (accessed January 2010).
3 Jonathan Fahey, “The Lexus Nexus,” Forbes (June 21, 2004), http://www.forbes.com/forbes/2004/0621/068.html (accessed January 12, 2010).
4 Associated Press, “Amenities Enliven Auto Dealerships,” Washington Post (December 12, 2007), http://www.washingtonpost.com/wp-dyn/content/article/2007/12/12/AR2007121200142_pf.html (accessed January 12, 2010).
5 “Exceptional Service Satisfaction Enhances Dealer and Manufacturer Profitability Through Improved Customer Retention, Even as Vehicle Sales Decline,” J.D. Power and Associates, posted February 25, 2009, http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009030 (accessed January 12, 2010).
6 “Q2 2009 and Historical ACSI Scores,” American Customer Satisfaction Index, http://www.theacsi.org/index.php?option=com_content&task=view&id=197&Itemid=206 (accessed January 13, 2010).
7 As measured on a 5-point scale by Walker Information, a third-party hired to survey customers on Cisco’s behalf.
8 Jim Kavanaugh, telephone interview, March 5, 2009.
Chapter 6
1 Regina Fazio Maruca, “The Right Way to Go Global: An Interview with Whirlpool CEO David Whitwam,” Harvard Business Review (March-April 1994), http://hbr.org/1994/03/the-right-way-to-go-global-an-interview-withwhirlpool-ceo-david-whitwam/ar/1.
2 Apala Chavan, Beena Prabhu, and Sarit Arora, “The Washing Machine That Ate My Sari—Mistakes in Cross-Cultural Design,” Interactions Magazine XVI (2009): 1, http://interactions.acm.org/content/?p=1205 (accessed January–February 2009).
3 Whirlpool Annual Report (1997).
4 N. Bhan, “The World Washer; Whirlpool Enters the Indian Market,” case study, Whirlpool Corporation (1990), http://www.emergingfutureslab.com/about.html.
5 “How Did Nokia Succeed in the Indian Mobile Market, While Its Rivals Got Hung Up?” India Knowledge@Wharton (August 23, 2007), http://knowledge.wharton.upenn.edu/india/article.cfm?articleid=4220.
6 James Ashton, “Nokia in search of a stronger signal,” Times Online (February 14, 2010), http://business.timesonline.co.uk/tol/business/industry_sectors/technology/article7026228.ece.
7 Telecom Regulatory Authority of India, “Telecom Subscription data as on 31st December 2009,” Press Release No. 8 (January 27, 2010), http://www.trai.gov.in/WriteReadData/trai/upload/PressReleases/721/Pr27jan2010no8.pdf.
8 Jack Ewing, “How Nokia Users Drive Innovation,” BusinessWeek (April 30, 2008).
9 Gartner, “Gartner Says Worldwide Smartphone Sales Reached Its Lowest Growth Rate With 3.7 Per Cent Increase in Fourth Quarter of 2008,” Gartner, Inc. (March 11, 2009), http://www.gartner.com/it/page.jsp?id=910112 (accessed January 15, 2010).
10 Jeffrey R. Immelt, “Own The Future,” Cisco Global Sales Meeting, Las Vegas, Nevada (Speech August 14, 2007).
11 From “How GE Is Disrupting Itself” by Jeffrey R. Immelt, Vijay Govindarajan, and Chris Trimble, Harvard Business Review, October 2009. Excerpt reprinted with permission of Harvard Business Review.
12 Media Eghbal, “Special Report: Developing world to overtake advanced economies in 2013,” Euromonitor (February 19, 2009), http://www.euromonitor.com/Articles.aspx?folder=Special_Report_Developing_world_to_overtake_advanced_economies_in_2013&print=true.
13 “Emerging Markets Infrastructure: Just Getting Started,” Morgan Stanley (July 16, 2008), http://www.morganstanley.com/views/perspectives/articles/11203698-41a0-11de-a1b3-c771ef8db296.html.
14 “The new champions: Emerging markets are producing examples of capitalism at its best,” The Economist (September 18, 2008), http://www.economist.com/specialreports/displaystory.cfm?story_id=12080711&source=login_payBarrier.
15 “How much proven crude oil reserves exist in the world?” Organization of the Petroleum Exporting Countries (OPEC), http://www.opec.org/opec_web/en/180.htm.
16 Aaron Pava, “Who has the oil?” Energy Bulletin, Post Carbon Institute (November 17, 2007), http://www.energybulletin.net/node/37329.
17 “Worldwide Look at Reserves and Production,” Oil and Gas Journal 106 (December 22, 2008): 48, 22–23, http://www.naturalgas.org/Images/World%20Natural%20Gas%20Reserves.jpg.
18 U.S. Geological Survey, Mineral Commodity Summaries (January 2007), http://minerals.usgs.gov/minerals/pubs/commodity/copper/coppemcs07.pdf.
19 “Emerging Markets Infrastructure: Just Getting Started,” Morgan Stanley (July 16, 2008), http://www.morganstanley.com/views/perspectives/articles/11203698-41a0-11de-a1b3-c771ef8db296.html.
20 Population Division of the Department of Economic and Social Affairs of the United Nations Secretariat, “World Population Prospects: The 2006 Revision” and “World Urbanization Prospects: The 2007 Revision Population Database,” http://esa.un.org/unup/index.asp?panel=2 (accessed February 19, 2010).
21 Ibid.
22 The Economist, ed., The Economist Pocket World in Figures 2008th ed. (London: The Economist Newspaper Limited, 2008), 22.
23 “United Nations Human Settlements Programme 2008 Annual Report,” Rep. no. 1050/08E, 1120th ed., Vol. HS. 2009, Print 09E.
24 “India & Asia Operations: Success in India,” Appliance Magazine (April 2003), http://www.appliancemagazine.com/editorial.php?article=168 (accessed January 14, 2010).
Chapter 7
1 Nicole Perlroth, “Dean Kamen’s Legacy Project,” Forbes (August 24, 2009), http://www.forbes.com/forbes/2009/0824/thought-leaders-segwaydean-kamen-legacy-project.html (accessed October 9, 2009).
2 Gary Rivlin, “Segway’s Breakdown,” Wired (March 2003), http://www.wired.com/wired/archive/11.03/segway.html (accessed October 9, 2009).
3 Carlton Reid, “San Francisco bans Segways on sidewalks, bike paths,” The Register (January 7, 2003), http://www.theregister.co.uk/2003/01/07/san_francisco_bans_segways/ (accessed October 9, 2009).
4 The Segway Human Transporter, Frequently Asked Questions, http://www.segway.com/downloads/pdfs/Frequently_Asked_Questions_General.pdf.
5 Perlroth, “Dean Kamen’s Legacy Project.”
6 Alex Hutchinson, “Recycling Myths: PM Debunks 5 Half Truths about Recycling,” Popular Mechanics (November 10, 2008), http://www.popularmechanics.com/science/earth/4290631.html?page=2 (accessed February 20, 2010).
7 NextStep Recycling, “NextStep Recycling no longer accepting EPS foam for recycling,” PRLog (June 27, 2009), http://www.prlog.org/10268692-nextstep-recycling-no-longer-accepting-eps-foam-for-recycling.html (accessed October 9, 2009).
8 “Fortune 500 2009: Fortune 1000 1–100,” CNN Money, http://money.cnn.com/magazines/fortune/fortune500/2009/full_list/ (accessed March 23, 2010).
9 Cisco, “Cisco Systems Sets Guinness World Record with the World’s Highest Capacity Internet Router,” Cisco.com, http://newsroom.cisco.com/dlls/2004/prod_070104.html (accessed October 23, 2009).
10 Rachael McBrearty and Brian Suckow, “The Economics of Collaboration at Cisco,” (2009, pp. 1–4), Cisco IBSG, http://www.cisco.com/web/about/ac79/docs/pov/Economics_Collaboration_POV_FINAL_041009.pdf (accessed November 19, 2009).
11 Rachael McBrearty and Joel Barbier, Cisco Internet Business Solutions Group, November 2009.
12 “Collaboration: The Next Revolution in Productivity and Innovation,” (2008, white paper), The Cisco Business Transformation Series: Collaboration, Cisco Systems, Inc.
13 John Chambers, “Keynote,” Cisco Live, San Francisco, California (speech given June 27, 2009).
14 “Byte Level Research Announces Best Global Web Sites of 2010,” Byte Level Research: Think Outside the Country (March 4, 2010), http://www.bytelevel.com/news/reportcard2010.html (accessed March 23, 2010).
Chapter 8
1 ESPN Olympic Sports, “Anthony confident at Olympic team’s first practice,” ESPN.com (July 27, 2004), http://sports.espn.go.com/oly/summer04/basketball/news/story?id=1846982 (accessed December 16, 2009).
2 ESPN Olympic Sports, “U.S.: 3-for-24 from 3-point range,” ESPN.com (August 17, 2004), http://sports.espn.go.com/oly/summer04/basketball/news/story?id=1859825 (accessed December 16, 2009).
3 Damon Hack, “Puerto Rico Upsets United States Men,” The New York Times (August 15, 2004), http://www.nytimes.com/2004/08/15/sports/olympics/15CND-HOOPS.html (accessed December 16, 2009).
4 Experience Festival, “Garmin—Founders and Company Origins,” Global Oneness, http://www.experiencefestival.com/a/Garmin_-_Founders_and_Company_Origins/id/5074789 (accessed December 17, 2009).
5 Anya Kamenetz, “The World’s 50 Most Innovative Companies,” Fast Company (February 2010), http://www.fastcompany.com/mic/2010/industry/most-innovative-sports-companies (accessed February 20, 2010).
6 Mike Krzyzewski, “Mike Krzyzewski Interview: Collegiate Basketball Champion,” Academy of Achievement: Museum of Living History (May 22, 1997), http://www.achievement.org/autodoc/page/krz0int-1 (accessed December 16, 2009).
7 Matt Thomas, “Catching up with Carmelo Anthony,” Team USA, United States Olympic Committee (May 28, 2009), http://basketball.teamusa.org/news/article/13137 (accessed December 21, 2009).
8 Mitch Lawrence, “It’s commitment that takes medal for U.S. basketball,” NY Daily News (August 25, 2008), http://www.nydailynews.com/sports/2008olympics/2008/08/24/2008-08-4_its_commitment_that_takes_medal_for_us_b.html (accessed December 21, 2009).
Chapter 9
1 Gina Imperato, “Harley Shifts Gears,” Fast Company (June 30, 1997), http://www.fastcompany.com/magazine/09/harley.html (accessed January 7, 2010).
2 From “Harley’s Leadership U-Turn” by Rich Teerlink, Harvard Business Review, July–August 2000. Excerpt reprinted with permission of Harvard Business Review.
3 Imperato, “Harley Shifts Gears.”
4 Philip A. Chansler, Paul M. Swamidass, and Cortlandt Cammann, “Self-managing work teams: An empirical study of group cohesiveness in ‘natural work groups’ at a Harley-Davidson Motor Company plant,” Small Group Research Vol. 34, No.1 (February 2003): 1, 107.
5 Harley-Davidson, “Harley-Davidson Updates Guidance as Result of Strike,” (February 27, 2007), http://investor.harley-davidson.com/releasedetail.cfm?ReleaseID=231351 (accessed January 7, 2010); “Harley-Davidson Reports Fourth Quarter and Full Year Results For 2007,” (February 27, 2007), http://investor.harley-davidson.com/releasedetail.cfm?ReleaseID=289615 (accessed January 7, 2010).
6 Knowledge Editor, “Hog Futures Down,” Knowledge@Wharton (July 9, 2009), http://knowledgetoday.wharton.upenn.edu/2009/07/hog-futures-down.html (accessed January 7, 2010).
7 Harley-Davidson, Inc., “Harley-Davidson, Inc. selects investment banking firm to assist in sale of MV Agusta,” Harley-Davidson (November 19, 2009), http://www.harley-davidson.com/wcm/Content/Pages/HD_News/Company/newsarticle.jsp?locale=en_US&articleLink=News/0608_press_release.hdnews&newsYear=2009&history=archive (accessed January 7, 2010).
8 Bruce Caldwell, “Harley Shifts Into Higher Gear,” InformationWeek Online (November 30, 1998), http://www.informationweek.com/711/11iuhar.htm;jsessionid=Q5IKBLUWDQJSLQE1GHPCKH4ATMY32JVN (accessed January 7, 2010).
9 Randy Pond, personal interview (August 31, 2009).
10 Consumer Electronics Association, “Consumer Electronics to Grow in 2010, According to CEA Forecast” (January 7, 2010), http://www.ce.org/Press/CurrentNews/press_release_detail.asp?id=11861 (accessed January 9, 2010).
11 “New Consumer Electronics and Informational Technologies” articles, U.S. Consumer Electronics Industry Today (June 14, 2005), http://www.nceita.org/us-consumer-electronics-industry-today.html (accessed January 9, 2010).
12 “YouTube—YouTube Fact Sheet,” YouTube, http://www.youtube.com/t/fact_sheet (accessed October 25, 2009).
13 Jim Duffy, “Cisco will be hard pressed to match 2009,” Network World (December 17, 2009), http://www.networkworld.com/news/2009/121709-outlook-cisco.html (accessed December 24, 2009).