Common IOM error messages

This information is an excerpt from the Cisco UCS Faults and Error Messages Reference guide available on the Cisco website at http://www.cisco.com/en/US/docs/unified_computing/ucs/ts/faults/reference/UCS_SEMs.html.

A list of some of the common IOM FEX issues and recommended solutions to troubleshoot and fix these issues is as follows. For a detailed list of UCS error messages, follow the preceding link.

Issue Recommended solution

The IOM port fails

  • For this fault, generate a tech-support file for Cisco UCS Manager and the chassis or FEX module
  • Contact Cisco TAC

The IOM shows insufficient-resources

  • Verify the VIF namespace size and its usage
  • Delete all vNICs on the adapter over the maximum number
  • Add additional fabric uplinks from the IOM to the Fabric Interconnect and re-acknowledge the chassis
  • If the preceding actions did not resolve the issue, generate a tech-support file and contact Cisco TAC

The IOM shows satellite-connection-absent

  • Verify that the Fabric Interconnect server port is configured and enabled
  • Verify that the links are plugged in properly, and re-acknowledge the chassis
  • If the preceding actions did not resolve the issue, generate a tech-support file and contact Cisco TAC

The IOM displays satellite-mis-connected

  • Make sure that each I/O module is connected to only one Fabric Interconnect
  • Verify that the links are plugged in properly, and re-acknowledge the chassis
  • If the preceding actions did not resolve the issue, generate a tech-support file and contact Cisco TAC

The IOM displays equipment-removed

  • Reinsert the IOM module and wait a few minutes to see if the fault clears
  • If the preceding action did not resolve the issue, generate a tech-support file and contact Cisco TAC

The IOM shows unsupported-connectivity

  • Verify that the number of links in the chassis discovery policy are correct
  • Re-acknowledge the chassis
  • If the preceding actions did not resolve the issue, generate a tech-support file and contact Cisco TAC
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