In this chapter, we looked at many areas of the service and portal. We looked at the request processing, the management policy, and also what included custom activities are; we will use these later on, and in chapters related to user management and group management, this will be important. And, of course, we also discussed self-service password reset.

We looked at the MIM Service Management Agent, the creation of the Management Agent, the default rules that are needed in order to successfully create the Management Agent, and the filtering of the building accounts that is required.

The biggest area of this chapter that we focused on is understanding the portal and UI, as this is fundamental to understanding MIM Service and portal when you run into it issues down the road. We outlined in this chapter the portal configuration, the navigation bar resources, and search scopes, and also discussed filter permissions and a little bit about what an RCDC is. Then, we provided a sample custom activity; while it is simple, it holds great value in understanding what you can do with custom activities to meet your business rules.

The Financial Company is well on its way to having an identity service for its user base that will allow productivity and single identity management across the board.

In the upcoming chapters, we will focus on user management and group management.