Contents
PART 1
Organizational Behavior Today
1 Introducing Organizational Behavior
Introducing Organizational Behavior
What Is Organizational Behavior?
Importance of Organizational Behavior
Organizational Behavior as a Science
Scientific Foundations of Organizational Behavior
Learning about Organizational Behavior
The Context of Organizational Behavior
Organizations and the External Environment
The Internal Environment of Organizations
Diversity and Multiculturalism in Organizations
Management and Organizational Behavior
Leadership and Organizational Behavior
PART 2
Individual Behavior and Performance
2 Diversity, Personality, and Values
Individual Differences and Diversity
Self-Concept, Self-Awareness, and Awareness of Others
Valuing-or Not Valuing-Diversity
Diversity Issues in the Workplace
3 Perception, Attribution, and Learning
Factors Influencing Perception
Information Processing and the Perception Process
Perception, Impression Management, and Social Media
Perception, Attribution, and Social Learning
Attribution and Social Learning
Operant Conditioning and the Law of Effect
4 Emotions, Attitudes, and Job Satisfaction
Understanding Emotions and Moods
How Emotions and Moods Influence Behavior
Cultural Aspects of Emotions and Moods
Emotions and Moods as Affective Events
How Attitudes Influence Behavior
Attitudes and Cognitive Consistency
Job Satisfaction Trends and Issues
Components of Job Satisfaction
How Job Satisfaction Influences Work Behavior
Linking Job Satisfaction and Job Performance
Emotional Drives or Needs Model
Equity Theory Predictions and Findings
Equity and Organizational Justice
Expectancy Theory Implications and Research
Motivational Properties of Goals
Goal Setting and the Management Process
Motivation, Rewards, and Performance
Employee Value Proposition and Fit
Integrated Model of Motivation
Intrinsic and Extrinsic Rewards
Motivation and Performance Management
Performance Management Process
Performance Measurement Approaches and Errors
Performance Assessment Methods
Job Enlargement and Job Rotation
PART 3
Teams and Teamwork
Organizations as Networks of Teams
Cross-Functional and Problem-Solving Teams
Social Loafing and Team Problems
Input Foundations for Teamwork
Membership Diversity and Team Performance
8 Teamwork and Team Performance
Characteristics of High-Performance Teams
Task and Maintenance Leadership
Interaction Patterns and Communication Networks
Assets and Liabilities of Team Decisions
Groupthink Symptoms and Remedies
9 Decision Making and Creativity
Steps in the Decision-Making Process
Ethical Reasoning and Decision Making
Alternative Decision Environments
Decisions with Extreme Consequences
Systematic and Intuitive Thinking
Decision-Making Traps and Issues
Functional and Dysfunctional Conflict
Hierarchical Causes of Conflict
Indirect Conflict Management Strategies
Direct Conflict Management Strategies
Organizational Settings for Negotiation
Negotiation Goals and Outcomes
Ethical Aspects of Negotiation
Approaches to Distributive Negotiation
How to Gain Integrative Agreements
Third-Party Roles in Negotiation
PART 4
Influence Processes and Leadership
Communication in Organizational Contexts
Communication in Relational Contexts
Supportive Communication Principles
What Is Power and Why Is It Important?
Sources of Power and Influence
Responses to Power and Influence
Understanding Organizational Politics
Why Do We Have Organizational Politics?
Navigating the Political Landscape
Formal and Informal Leadership
Leadership as Social Construction
How Do Followers See Their Roles?
How Do Leaders See Follower Roles?
The Leader–Follower Relationship
Leader–Member Exchange (LMX) Theory
Hollander's Idiosyncrasy Credits
14 Leader Traits and Behavioral Styles
Behavioral Leadership Approaches
Findings from Contingency Theories
Problems with Contingency Approaches
Charismatic/Transformational Views
Burns's Transforming Leadership Theory
Bass's Transactional/Transformational Leadership Theory
Problems of “Heroic” Leadership Views
Challenges of Complexity Leadership Approaches
PART 5
Organizational Context
15 Organizational Culture and Innovation
Functions of Organizational Culture
Subcultures and Countercultures
National Culture and Corporate Culture
Understanding Organizational Cultures
Stories, Rites, Rituals, and Symbols
Shared Values, Meanings, and Organizational Myths
Managing Organizational Culture
Direct Attempts to Change Values
Modifying Visible Aspects of Culture
Product and Process Innovations
Balancing Exploration and Exploitation
Managing Tensions between Cultural Stability and Innovation
16 Organizational Structure and Design
Formal Organizational Structure
Organizing and Coordinating Work
Traditional Types of Departments
Technology and Organizational Design
Environment and Organizational Design
Mechanistic Structures and the Machine Bureaucracy
Organic Structures and the Professional Bureaucracy
OB Skills Workbook
Student Leadership Practices Inventory
Team and Experiential Exercises
Research Methods in OB
Human Resource Management
Organizational Development