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by Richard N. Osborn, John R. Schermerhorn Jr., Mary Uhl-Bien
Organizational Behavior, 13th Edition
Cover Page
Title Page
Copyright
About the Authors
From the Authors
Welcome to Organizational Behavior, 13th Edition
New Edition at a Glance
Student and Instructor Support
WileyPLUS
Contributors
Cases for Critical Thinking
Experiential Exercises and Self-Assessment Inventories
Acknowledgments
Contents
Contents
1: Introducing Organizational Behavior
Introducing Organizational Behavior
Organizational Behavior as a Science
The Context of Organizational Behavior
Management and Organizational Behavior
Leadership and Organizational Behavior
1 Study Guide
2: Diversity, Personality, and Values
Individual Differences and Diversity
Personality
Personality and Stress
Values
2 Study Guide
3: Perception, Attribution, and Learning
The Perception Process
Common Perceptual Distortions
Perception, Attribution, and Social Learning
Learning by Reinforcement
3 Study Guide
4: Emotions, Attitudes, and Job Satisfaction
Understanding Emotions and Moods
How Emotions and Moods Influence Behavior
How Attitudes Influence Behavior
Job Satisfaction Trends and Issues
4 Study Guide
5: Motivation
What Is Motivation?
Motivation and Human Needs
Motivation and Equity
Motivation and Expectancy
Motivation and Goals
5 Study Guide
6: Motivation and Performance
Motivation, Rewards, and Performance
Motivation and Performance Management
Motivation and Job Design
Alternative Work Schedules
6 Study Guide
7: The Nature of Teams
Teams in Organizations
Team Effectiveness
Stages of Team Development
Input Foundations for Teamwork
7 Study Guide
8: Teamwork and Team Performance
High-Performance Teams
Improving Team Processes
Improving Team Communications
Improving Team Decisions
8 Study Guide
9: Decision Making and Creativity
The Decision-Making Process
Decision-Making Models
Decision-Making Traps and Issues
Creativity in Decision Making
9 Study Guide
10: Conflict and Negotiation
Conflict in Organizations
Conflict Management
Negotiation
Negotiation Strategies
10 Study Guide
11: Communication
The Nature of Communication
Communication Barriers
Communication in Organizational Contexts
Communication in Relational Contexts
Developmental Feedback
11 Study Guide
12: Power and Politics
Understanding Power
Sources of Power and Influence
Responses to Power and Influence
Understanding Organizational Politics
Navigating the Political Landscape
12 Study Guide
13: The Leadership Process
Leadership
Followership
The Leader—Follower Relationship
Collective Leadership
13 Study Guide
14: Leader Traits and Behavioral Styles
Leader Traits and Behaviors
Contingency Theories
Charismatic/Transformational Views
Complexity Leadership Views
Leadership Ethics
14 Study Guide
15: Organizational Culture and Innovation
Organizational Culture
Understanding Organizational Cultures
Managing Organizational Culture
Innovation in Organizations
15 Study Guide
16: Organizational Structure and Design
Formal Organizational Structure
Organizing and Coordinating Work
Organizational Design
Bureaucracy and Beyond
16 Study Guide
LEARNING STYLE INVENTORY
SELF-ASSESSMENT PORTFOLIO
TEAM AND EXPERIENTIAL EXERCISES
CASES FOR CRITICAL THINKING
Glossary
Self-Test Answers
Notes
CHAPTER 1
CHAPTER 2
CHAPTER 3
CHAPTER 4
CHAPTER 5
CHAPTER 6
CHAPTER 7
CHAPTER 8
CHAPTER 9
CHAPTER 10
CHAPTER 11
CHAPTER 12
CHAPTER 13
CHAPTER 14
CHAPTER 15
CHAPTER 16
Name Index
Organization Index
Subject Index
Brief Contents
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