xix
Acknowledgment
is book would not have become a reality without fruitful feedback from several
software professionals, quality managers, and project managers who have taken
our training and consultancy services. We also acknowledge Software Process
Improvement Network (SPIN) for presenting some of these concepts through vari-
ous SPIN chapters in India in an attempt to propagate these methods. All the SPIN
coordinators we interacted with have provided excellent application suggestions.
We thank those organizations who have shared their metric problems with us
for analysis and resolution. ey eventually provided us research opportunities that
helped us gain deeper knowledge. We also thank many research scholars who have
interacted with us and taken our research support in the context of data mining
and articial neural network.
We thank the professors and correspondents of many colleges in India for help-
ing us interact with students. We also thank Project Management Institute (PMI)
chapters and project management institutes who gave us opportunities to present
quantitative techniques to managers.
Rathna and Samuel helped by oering a wonderful review and criticism of
Chapter8. Swaminathan contributed to Chapter 21 by reviewing the chapter and
making valuable suggestions. Shanti Harry helped us with references and suggested
readings. We thank all these well wishers.
Finally, we thank Mr. John Wyzalek who provided moral support and editorial
help. He made serious decisions about the scope of this book and helped us make a
tough decision to leave some chapters for the future and focus on the few we have
selected for this publication.
..................Content has been hidden....................
You can't read the all page of ebook, please click here login for view all page.