xxiii
Authors
Ravindranath Pandian C. Quality Improvement Consultants
(QIC) was founded in 1997 by Mr. C. Ravindranath Pandian.
He has consulted to and trained many industries on innovation,
project management, and quality management helping them to
reap rich benets.
Mr. Pandian has authored two books, Software Metrics and
Risk Management, both published by CRC Press, USA.
Mr. Pandian has a keen interest in developing people and giving them the needed
knowledge resources. He has always cherished training as a process. He views it as a
social responsibility and a noble service. He has so far trained over 14,000 engineering
and management professionals on quantitative methods in management. He teaches
Six Sigma, project management, software metrics, and SPC. He visits colleges and
teaches management graduates these value-adding concepts. He has solved numerous
metrics data analysis problems in his workshops and has shown the way to thousands.
He speaks and conducts trainings at public forums such as SPIN (Software
Process Improvement Network Chapters in Bangalore, Chennai, Hyderabad, Pune,
and Trivandrum) and PMI (Project Management Institute Chapters such as in
Singapore) to promote these values. His teachings have been acclaimed as “eye
openers” by many. Software managers have appreciated the way he connects statis-
tics with software development.
Mr. Pandian has held various positions such as GM-Corporate QA and Lead
Assessor for ISO 9000 Quality Systems, and he has been engaged in R&D manage-
ment in antennas, infrared pyrometers, telecommunications, and analytical instru-
mentation industry. He studied Electronics and Communication Engineering at
MIT Chennai.
xxiv ◾ Authors
Murali Kumar S K. Murali is well experienced in software qual-
ity, process, and product certications of software/IT for aero-
space, life sciences, and telecom industries.
He has multidisciplinary cross-functional experience in
various industry environments like software/IT, electronics,
metallurgical, mechanical, and electronics driving change man-
agement in Quality and Process.
He has worked with the Software Productivity Center of Honeywell on qual-
ity initiatives. He has deployed various quality models and standards like CMMI,
PCMM, ISO 9001, and AS9100. As an Industry Experienced Lead Auditor in
Aerospace, Murali has wide experience in auditing global aerospace supply chain
sites operating in a multicultural global environment.
Murali is a certied Six Sigma Black Belt from Honeywell and mentored at
least 50 Green Belt projects and trained more than 1000 people in Six Sigma. He
has been working on implementing lean practices and continous improvement of
Quality Systems.
Murali has a Bachelor’s degree in Metallurgical Engineering from PSG College
of Technology and MBA degree in Business Administration from Anna University.
He is trained in General Management Program at Indian Institute of Management,
Bangalore (IIM-B).
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