This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

Library of Congress Cataloging-in-Publication Data

The AMA handbook of project management / edited by Paul C. Dinsmore, PMP. Jeannette Cabanis-Brewin. — Fourth edition.

   pages cm

Includes bibliographical references and index.

ISBN 978-0-8144-3339-3 — ISBN 0-8144-3332-4 1. Project management—Handbooks, manuals, etc. I. Dinsmore, Paul C. II. Cabanis-Brewin, Jeannette.

HD69.P75A46 2014

658.4'04—dc23                                                                        2013041497

© 2014 Amacom Books, a division of the American Management Association.

All rights reserved.

Printed in the United States of America.

Trademark information about PMI, the Project Management Institute, Inc., is to be found on Page x.

This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019

The scanning, uploading, or distribution of this book via the Internet or any other means without the express permission of the publisher is illegal and punishable by law. Please purchase only authorized electronic editions of this work and do not participate in or encourage piracy of copyrighted materials, electronically or otherwise. Your support of the author’s rights is appreciated.

About AMA

American Management Association (www.amanet.org) is a world leader in talent development, advancing the skills of individuals to drive business success. Our mission is to support the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, conferences, corporate and government solutions, business books and research. AMA’s approach to improving performance combines experiential learning—learning through doing—with opportunities for ongoing professional growth at every step of one’s career journey.

Printing number

10  9  8  7  6  5  4  3  2  1