Humor

If you think that humor may be a useful natural ability for this position:

14. Ask the candidate when they last used humor with a customer, and to describe the situation.

Look for: A candidate who replies both quickly and specifically. This is indicative of habitual behavior, and is a clue to their natural abilities. You’re trying to determine if they do this as a habit, if it’s part of their makeup—a natural ability.

15. Generally, during the interview:

Look for: A candidate to use humor with you, or with others during the interview. Are they looking for chances to smile, and to make you smile?