Points to Remember

- We all can succeed if we’re put in the right situation.

- We all can fail if we’re put in the wrong situation.

- The job of owners and managers is to match the right people to the position and to coach those people to perform at a high level.

- Define the position and its requirements.

- Understand each person’s natural abilities.

- Find the right person—the person with the skills and natural abilities for the position.

- Be clear about the goals.

- Coach each person to excellence—understand how to extract their best.

- Hire the right person, not the right resume.